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London Kia

London, ON

4.5
333 Reviews
Call Dealership 1888716052

1135 Wharncliffe Rd S

London, ON

N6L 1J9

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333 Reviews of London Kia

June 14, 2024

Very disappointed with our last service. 3 tries and a month to get it right! More

by DParker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kaine, Braden, Greg, Becky
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Jun 21, 2024 -

DParker responded

Telluride Repair-Honestly our last service was awful. We stated from the beginning that we thought it was a rear wheel bearing. At no time did we suggest it was the differential as stated on our invoice. We brought the car in for a noise in the rear. It was diagnosed as a front bearing and no parts on site. An appointment was booked after the parts came in. When we brought it in I asked if all of the wheels were tested because we thought the noise was in the rear and was assured they were. The RF wheel bearing was replaced and we were warned that a sensor wire was broken but the car was safe to drive, and a new sensor had been ordered. We were sent on our way only to find that not only was the sensor broken but there was no power steering and the noise was still there. We returned the car immediately. Definitely not safe to drive! This was after a test drive? The sensor was repaired and the car returned to us and we were told it was the differential. No parts on site so we had to wait again. The parts came in on April 23 and the earliest appointment available was May 7th, a 14 day wait. We brought it for the 3rd time only to be told it wasn’t the differential after all , but the LR rear wheel bearing which we suspected all along. The process began on April 8th and was finally fixed on May 7th. On the plus side Kaine was able to get us a loaner car after we picked up our car and had to return to Kia as it wasn’t drivable. Greg also offered his car as a loaner when we brought ours in for the 3rd time

June 13, 2024

The Kia service that your team provides is unmatched in our experience. Thanks again for the effort that you all put in to provide a good outcome. We are always treated fairly at London Kia and we are so h More

by dnewatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Vandermark
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June 11, 2024

Best dealership in the city great service advisors and teckes to keep vehicle operating good More

by Jarm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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June 08, 2024

Everyone is very friendly and not pushy. They take your best interest in to account when buying a new car. More

by cquantrill30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Haig Douglas , Tanner Loucks
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June 07, 2024

Staff was great! Tom Yang was informative and friendly Great experience overall, would highly recommend More

by Mike
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tom Yang
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June 07, 2024

Glen Therrien was very helpful and courteous as he is every time I visit London Kia. My service was completed in a short time and I was on my way home in record time. The entire experience was excellent! More

by Susan Hughes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Therrien
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June 05, 2024

Come here for all my service work no matter what the issue has been so far. More

by Lurch022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Calhoun , Brandon Aphayvong
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June 05, 2024

I had a great experience at London Kia. Mike was very professional and knowledgeable. I am very happy with my new car! More

by April.parslow
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Joshi
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June 05, 2024

Great experience overall. Greg’s customer service was top notch. I’ll definately be back ! Thanks Greg More

by Jaime
Recommend Dealer
Yes
Employees Worked With
Greg Vaber
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June 05, 2024

This dealer advises costumers getting the best option for them. I had experience visiting other dealers, and they treat clients like a if they were a number or simply, with an unpersonlalized sales strategy. More

by billing.frp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Yang, Jocelyn Holder
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