London Kia

Worst attempt to buy a vehicle from a dealer ever Incentives never provided but hidden in "trade in value". Every additional proposal in different format. in attempt to create confusion on actual pric Incentives never provided but hidden in "trade in value". Every additional proposal in different format. in attempt to create confusion on actual pricing is my suspicion. Sale rep tried best but presume sales management chooses this method to confuse or distract customer. I was very specific on terms and/or potential to pay cash several times. Never acknowledged this in proposals and as mentioned never did indicate any advertised incentives let alone the special ones rep stated were available from dealer. More

2010 Hyundai Accent I've recently ran into some mechanical trouble with my 2010 Hyundai Accent that I purchased at London KIA, Ahmed, Sales Manager stepped in and helped I've recently ran into some mechanical trouble with my 2010 Hyundai Accent that I purchased at London KIA, Ahmed, Sales Manager stepped in and helped me out big time. I like to say thank you to Ahmed, Greg, Elyse and the staff at service department. Thank you for all your help! More

Outstanding We bought our 2017 Sportage in January. We already had a Rondo that we purchased 3 years ago at Airport Kia. In Dec when it was -20 with windchill our We bought our 2017 Sportage in January. We already had a Rondo that we purchased 3 years ago at Airport Kia. In Dec when it was -20 with windchill our back passenger door jammed at our daycare. I called London Kia as they were nearby and the manager Danny came to our rescue as the service dept was already. Even though I bought our car at a different location he was so kind and went out of his way to help us. Within a week we got an upgrade letter which I think was fate. We decided to trade in our Rondo and get a Sportage at this location. The customer service at this location is outstanding and superior to the other location. Our salesman Chris was phenomenal as well. He provided his personal cell number if we ever had any questions. Very useful when we were at drive in yesterday and didn't know how to keep Radio on without leaving car on with a keyless car. Highly recommend buying and servicing your car at London Kia!! More

Amazing Customer Service!!! I recently purchased a 2017 Kia Sorento from the London Wharncliffe location and was amazed at the awesome staff there!! In January my husband and I I recently purchased a 2017 Kia Sorento from the London Wharncliffe location and was amazed at the awesome staff there!! In January my husband and I met with Evan and test drove a sorento. We loved the vehicle but decided to wait a little longer before we purchased it. We went back in during march and Evan was great!! He took all of our "wants" and customized our kia to meet all our needs while allowing us to negotiate so that we got a great deal! We also met with Chris after our purchase and he was very happy to answer all our extra questions. The process was very easy, the staff friendly and helpful and the sorento is awesome!! More

Outstanding Customer Service! My husband and I have been searching for a new vehicle since early December. Prior to visiting Kia we had been to just about every other dealership in My husband and I have been searching for a new vehicle since early December. Prior to visiting Kia we had been to just about every other dealership in London (multiple times) and really had no luck. We decided to pop into Kia one night after work (not expecting to purchase a vehicle), but we left as new Kia Sorrento owners! We could not be more pleased with the overall experience. From the minute we walked into the showroom we were greeted by Moe, he was welcoming, friendly, knowledgeable and really went above and beyond to ensure we were very satisfied customers. Throughout our time there we were also greeted by all the salesmen, with majority of them asking if we wanted anything to drink. Moe was able to answer all of our questions, and never once did we feel rushed or pressured into making our decision. The manager Danny King, also came out to meet us and congratulate us on our new purchase, which was unexpected but appreciative as he came to ensure that we were happy with everything. Two days later we picked up our new SUV, it was sparkling clean with tinted windows. We commend the whole Kia team on Wharncliffe, but especially Moe and Danny for going above and beyond for us, we are truly grateful customers! More

A NEW LEVEL London Kia has embraced a family like culture that makes being in the store fun, warm, and educational. Not only do I love each visit.. I consis London Kia has embraced a family like culture that makes being in the store fun, warm, and educational. Not only do I love each visit.. I consistantly bring family members and friends as they dont always understand my gratitude towards such a refreshing culture. Cudos London Kia. You've come a long long way.... More

Time Warp Frustration! We have 2 Kia's. An '05 Amanti and a '08 Sedona. First of all the gas mileage hailed by all of the advertisement is not even close to the mileage you We have 2 Kia's. An '05 Amanti and a '08 Sedona. First of all the gas mileage hailed by all of the advertisement is not even close to the mileage you actually get.....at least 25% worse on a good day. This service department runs on a clock that is very slow. On average a 45 min wait ends up being at least an hour and a half. I am waiting for the Sedona right now and nearing the 2 hour mark of a 45 min appointment. This is not uncommon. I went to check on my vans progress and it was sitting in the shop with no one around and no service reps available to answer questions for at least half an hour from when I first looked. Who knows how long it had been sitting there? The rep did finally show up and my service will be free but what an inconvenience and waste of time. A shuttle is available but the time quote didn't make it worthy of the trip home. Quality of parts is poor! The dealership claims a 4.6/5 rating but dealership ratings only gives it a 2.8/5. You be the judge. No more Kia for Me! More

Upselling services and unprofessional My auto battery died after two weeks of finishing the oil change. At the scene, I specifically asked the advisor whether I need to change my battery a My auto battery died after two weeks of finishing the oil change. At the scene, I specifically asked the advisor whether I need to change my battery and he said no. After my battery died, another advisor told me the oil change inspection does not include battery inspection unless I asked for an AVR. So the previous advisor was lying and I paid more than $700 for all the additional services he recommended while the additional maintenance is way cheaper at other local technicians. Avoid!!! More

Outstanding customer service Went into London Kia for a used vehicle spoke with Derrick who was courteous, patient and knowledgeable. We ended up going with a new vehicle 2016 Ron Went into London Kia for a used vehicle spoke with Derrick who was courteous, patient and knowledgeable. We ended up going with a new vehicle 2016 Rondo which we love. Jocelyn in the business office was amazing! The process was quick! Blake did our delivery and was awesome! The whole staff is super friendly and kind also very knowledgeable. Was acknowledged by all staff tht we encountered which was a great feeling. More

Thorough, Professional and Courteous This was my first time walking into a Kia Dealership so at first I was a little apprehensive based on the brand's past reputation. After 2 test drives This was my first time walking into a Kia Dealership so at first I was a little apprehensive based on the brand's past reputation. After 2 test drives (1 Sportage, 1 Sorento) its clear the brand has come a long way. The sales staff here was quite helpful. They're a young team that seem to have a very good culture. One of them pulled up a vehicle for me while I was showing my current vehicle to another. After a couple weeks I returned after my initial visit and went with the 2017 Sportage. Incredible automobile through and through. I highly recommend the product and the sales staff. Evan was especially helpful. He's a fellow Chargers fan!!! More