London Kia

Great experience overall. Greg’s customer service was top notch. I’ll definately be back ! Thanks Greg Greg’s customer service was top notch. I’ll definately be back ! Thanks Greg More

This dealer advises costumers getting the best option for them. I had experience visiting other dealers, and they treat clients like a if they were a number or simply, with an unpersonlalized sales strategy. them. I had experience visiting other dealers, and they treat clients like a if they were a number or simply, with an unpersonlalized sales strategy. More

Excellent customer service by Braden My expected wait time was provided which allowed me to plan morning while waiting time was provided which allowed me to plan morning while waiting More

I can’t say enough about the team at London Kia. Ryan, Braden and Adam helped my family and I out in an emergency situation over the weekend. Top notch professionalism, problem solving and good ol Ryan, Braden and Adam helped my family and I out in an emergency situation over the weekend. Top notch professionalism, problem solving and good old fashioned customer care. Thank you London Kia!!!! More

My service advisor Glen was great. Work was done in the expected time. Great experience. Work was done in the expected time. Great experience. More

Very cooperative and skilled staff. Guided very professionally. Offered the call back response in a very nice way. Guided very professionally. Offered the call back response in a very nice way. More

US resident visiting family getting ready to return home. Got to dealer about 15 minutes before closing on a holiday weekend. Every warning alarm in the car was lit up. The manager ran a quick diagnostic Got to dealer about 15 minutes before closing on a holiday weekend. Every warning alarm in the car was lit up. The manager ran a quick diagnostic but said tha I’d have to leave the car overnight but they would call me in the morning which they did. They couldn’t fix my car in time for me to leave but they disabled some electronic functions so I could drive worry free. And! When I pulled out my credit card, I was told there would be “no charge”. Made it back to New York with no problem. On this side of the border, I called our Kia dealer and told they couldn’t take my car for 2 weeks. There aren’t words big enough to adequately express my gratitude. More

We had a issue with our suv and Glen Therrian n his team came through with flying colors. All fixed and sounding great. came through with flying colors. All fixed and sounding great. More

Go to London Airport instead. London Kia is totally unresponsive. Business must be good as literally I could not order a car. Here’s the details. If the dealer operator is reading London Kia is totally unresponsive. Business must be good as literally I could not order a car. Here’s the details. If the dealer operator is reading this, better sales training is needed - I literally could not place my order. I went in early Sept 23 and placed a simple order for a Carnival LX. Cash deal, no financing, $500 deposit. I was told by the rep that I can change my mind on trim but he recommended put the order in because of supply delays. 10 days later I changed my mind that I wanted an EX trim level. I call back, my rep is on vacation. I try again 2 weeks later, on vacation still? Turns out he left the company, not sure the circumstances, and reception wasn’t aware. So now that I am not sure who to work with, I am transferred to a new rep. Let’s call him “B”. A told me he’s too busy to help and I should call back later. I literally laughed and said okay, when is a better time. He told me he’d call back at 4pm but of course, no call. Then I was connected with “A”, sales manager apparently. He told me he can help with the cancel of my LX+ and reorder if the EX. That he’d send me the pricing next day and I can stop in the following Saturday to sign real quick. In and out. Wednesday and Thursday went by and no call or email. Friday I called again so we could figure out the details for Saturday signing. “A” is on vacation, so I’m transferred to “H”. Gave him the history and that I was super frustrated because of the delay (5 weeks at this point). He said he will review with manager “A” first thing Saturday and both will ensure I get a call back. Of course nothing so at 4pm before close Saturday I text “H” who is shocked “A” didn’t call and said that he will Monday. Monday I called twice, left messages with reception, still no call back. Tuesday (today) 2 more calls, finally got a call back from “A”. No apology, no acknowledgement, just “nobody gave me this message” despite us talked 7 days earlier with action items. He was sure to add how busy they are. So as a sales professional myself, crazy that they must be so busy that they literally don’t need new orders. I called London Airport Kia and Frank to me pricing same day. Taking my business there, not worth even exploring London Kia on wharncliffe as they are so busy they don’t need any more business, apparently. More

TERRIBLE customer service, among many other questionable issues at this dealership. I feel compelled to write this review in hopes it saves others the headache and so they can take their business elsewhere issues at this dealership. I feel compelled to write this review in hopes it saves others the headache and so they can take their business elsewhere from the get go. Before I begin - I am well aware that there is a significant interruption in car deliveries at this time. Knowing this, I called around to several Kia dealerships in the Southwest to see if they could help me. I recently switched jobs, my previous job was providing me a company car which I no longer had access to. I needed a vehicle as soon as possible and was looking to purchase a new Kia Forte LX within the next two weeks from the time of my phone call. Each dealer that I called told me the same thing - you need to put down a deposit to be considered for the car, but I cannot guarantee what is coming in, and if you want to order it, it will take 6 months to arrive. I called London Kia and explained my situation. I was connected to Angelo on August 12. I made him aware that I was in need of this vehicle as soon as possible and within the next two weeks, otherwise I was without a car. He told me "we get those shipments in every week and the LX model comes in those shipments. You need to put down a deposit to secure your spot, but we will definitely have it in the next two weeks because we get those cars all the time." He charged a deposit of $1000 (which I found odd off the bat because other dealers only said they needed $500) and then began the process. One week goes by - the car doesn't show up. I go to the dealer to see if the car came and he says no, the longest you'd have to wait would be 2 months maximum (???) but I'm getting another shipment next week. Next week comes, I don't hear from him. Then, the following week I get a phone call - "I have two Forte LX's coming in, there's a customer who's interested in the white, if he passes it up then it's yours, otherwise you'd get the grey one." I took this to mean that the car was coming in. I asked "Is it there now?" He says "By the end of the week for sure." The end of the week comes, and there's no car. The following Monday I reached out AGAIN asking where this car is. The response I got was "Hi _______ i just get a 2023 forte GT Line with 18000 km and the price is $28995 and you get a one more tear warranty 6 /120000 its pre-owned this vehicle new is $31500 plus taxes". which is NOT what I was looking for, because the car wasn't there. CLEARLY, he DID NOT KNOW what was coming in each week, and was giving me the run around from the time I put down the deposit. He assured me I was "next on the list", yet now, we are already passed the timeline for when I needed this car. I called the dealership and asked to speak to a manager (Sam) and was told that she needed to take a message because he was busy, and that I'd hear from him the next day. I made it very clear I didn't want to deal with Angelo anymore and wanted to speak to a manager directly. Never got a call from the manager. Instead, I get a call from Angelo saying the manager called him letting him know that I called the dealership. Now, his angle is "unfortunately we are at the mercy of Kia and we don't know what's coming in." Then WHY take a deposit when you know I am on a timeline and I NEED the vehicle in 2 weeks????? Absolutely unbelievable and an incredible waste of time. He only refunded my deposit after I had to call and complain - never once offered a refund on the deposit prior to that when he knew full well he didn't have the car I was looking for putting me in a major bind. If the manager couldn't care enough to call me back to rectify this situation professionally, I am hoping a public review will help people make a more informed decision as to where to spend their money on a vehicle. More