London Kia

Quick service, though there were grease stains all over the car paint and interior. These where extremely difficult to clean off. Previous check engine light associated with the evap gas leak was also clea the car paint and interior. These where extremely difficult to clean off. Previous check engine light associated with the evap gas leak was also cleared and not actually fixed. More

Good service but told them not to change my cabin filter and they did it anyways. I had one and wanted to replace it myself. Instead it cost me an extra $100 for a $20 filter. Not the end of the world but w and they did it anyways. I had one and wanted to replace it myself. Instead it cost me an extra $100 for a $20 filter. Not the end of the world but won’t be using them for oil changes any more. I called in, left a message for the tech and never heard back. It’s unfortunate.. More

My engine on my Sorento went back an London Kia replaced the engine. I dealt mostly with Lohit Gangisetty One of the Service Consultants. Lohit, was very professional. He got me a Uber when I needed, an the engine. I dealt mostly with Lohit Gangisetty One of the Service Consultants. Lohit, was very professional. He got me a Uber when I needed, an London Kia rented a vehicle for me for the rest of the days I had without a car. More

The new renovated sales area is very well done. The Staff in the service area are amazing. Glen took great care of my Blue (what I call my Optima). I was very happy with the service provided. The Staff in the service area are amazing. Glen took great care of my Blue (what I call my Optima). I was very happy with the service provided. More

Very happy with the service. Problem was resolved with the Hub bearing. Will need to reschedule the other recommendations Problem was resolved with the Hub bearing. Will need to reschedule the other recommendations More

Great service. Pleasant and knowledgable staff. Great communication during the checkup and messaging if findings and recommendations. Very satisfied! Pleasant and knowledgable staff. Great communication during the checkup and messaging if findings and recommendations. Very satisfied! More

The problem of front window going up wasn’t resolved, they did some lubrication and told me that it is fixed. But the same day, it stopped going up, had to pay $150 to third party mechanic despite warran they did some lubrication and told me that it is fixed. But the same day, it stopped going up, had to pay $150 to third party mechanic despite warranty. It was a rainy weather that day and service was closed that day. My car could have ben drenched that day. More

Salesman Tom was helpful and friendly, did not pressure me at all. About a week after I picked up my new Kia, I went back to London Kia to ask for some help with some of the driving/safety/entertainment f me at all. About a week after I picked up my new Kia, I went back to London Kia to ask for some help with some of the driving/safety/entertainment features, as there is a lot of new technology (which I am still trying to learn). Tom was not available at the time, but his colleague Cara (or Kyra?) was happy to assist me and took me out on the road to show me the answers to my questions. More

Excellent, friendly service that started on time. Communication about what needed was shared promptly and clearly. Communication about what needed was shared promptly and clearly. More

The people especially the service people are amazing! Always kind and helpful. It is the car that I have had since 2017 that makes me so sad☹️ Always kind and helpful. It is the car that I have had since 2017 that makes me so sad☹️ More