London Kia

Terrible experience at this London Kia dealership (Wharncliffe location). I came in for a recall repair and waited nearly an hour before being told the part wasn’t available. I had booked an appoi (Wharncliffe location). I came in for a recall repair and waited nearly an hour before being told the part wasn’t available. I had booked an appointment online and even called one hour beforehand to confirm the part was in stock. I was told it was. Despite that, my car wasn’t looked at for almost an hour, only for me to find out I would need to come back another day. This wasted two hours of my time — an hour of driving and an hour waiting — and forced me to plan a second day around coming back again. I called ahead specifically because a similar issue happened in 2023 when the recall was first issued. I really like my 2013 Kia Rio, but based on misinformation, lack of communication, and disregard for my appointment time, I would not recommend this dealership. I received little apology and the situation did not feel resolved. More

My new Kia trim level comes with Digital Key. On delivery day, the sales team could not get it set up. Someone at the Dealership had sent wrong data to Kia. Of course they said the problem would On delivery day, the sales team could not get it set up. Someone at the Dealership had sent wrong data to Kia. Of course they said the problem would soon be corrected. As I drove the new car out of the dealership, I immediately became yesterday's news. Phone calls asking for help are met with no help. My Kia connect app tells me to contact Kia, but gives no phone number or contact information. The dealership doesn't know what I should do and is not trying to help. I suppose I shall figure it out eventually by myself. More

Juan was pleasant, informative, explained what part was recalled and why . He explained the replacement part's better material and quality. He kept me informed of the progress and when done he reviewed pap recalled and why . He explained the replacement part's better material and quality. He kept me informed of the progress and when done he reviewed paperwork and even walked me out to my vehicle. More

Issue with my vehicle was identified but Kia just denied to help me. The spark plugs were defective at just 60k KM and the dealer was not ready to help me and was pressuring to pay me for new plugs. Spark p to help me. The spark plugs were defective at just 60k KM and the dealer was not ready to help me and was pressuring to pay me for new plugs. Spark plugs wearing out at 60KM is something that is not expected. Rather than helping me the dealership wanted to charge me for new plugs which I think is not acceptable. More

London KIA - Wharncliffe Road A real super dealership. . full of professionalism in all capacities. Outstanding service. Honest, helpful and courteous. Would buy new or used car from this dealership .. I . full of professionalism in all capacities. Outstanding service. Honest, helpful and courteous. Would buy new or used car from this dealership .. I have bought 2 cars. Highly recommend. More

Kept me informed, fixed my issue, gave me a loaner vehicle and the service was excellent vehicle and the service was excellent More

It was very good experience, soonest I walked in I was nicely welcomed everybody were nice, I was offered some drinks so I'm very thankful. When it comes to carproblems it was taken care of it in very pro nicely welcomed everybody were nice, I was offered some drinks so I'm very thankful. When it comes to carproblems it was taken care of it in very professional ways. So again thank you London Kia service center. More

Kia dealership is a place where people can buy Kia cars, service their vehicles, get genuine parts, and receive professional customer support from trained staff. Excellent staff service their vehicles, get genuine parts, and receive professional customer support from trained staff. Excellent staff More

Kia is great and the staff are very knowledgeable and helpful . I am very happy with my time dealing with Kia helpful . I am very happy with my time dealing with Kia More

Very friendly staff and warm environment, they remember their customers. I would recommend definitely to everyone their customers. I would recommend definitely to everyone More