London Airport Hyundai

Excellent Experience from start to finish! Very Happy!! Purchased a 2016 Tucson from Al Pereira and best car buying experience ever! Al was very helpful in finding us the car we wanted and was very profess Purchased a 2016 Tucson from Al Pereira and best car buying experience ever! Al was very helpful in finding us the car we wanted and was very professional at all times. When we I picked up the vehicle Al was there to personally show me all of the great features in our new Tucson. He also toured me through the dealership and introduced me to the service department and other personnel. He made me feel like a VIP,. I would also like to mention the Sales manager Ali and the Business manager Lama were very nice to me and I am so glad that we bought our new Tucson from Airport Hyundai. I would highly recommend this franchise to anyone looking to by a new vehicle,. Thanks so much Al, Ali and Lama. Oh, and did I mention what a sweet vehicle the 2016 Hyundai Tucson is? Fantastic!!! B. McClure More

Excellent service The service was excellent. I will really recomand this dealership to all my familly and friends. If you ever looking for a car or service this is the The service was excellent. I will really recomand this dealership to all my familly and friends. If you ever looking for a car or service this is the place to go. More

Sales We are very happy with their excellent cuctomer services, discounts and warranties they provided to us. The car has all the features we wanted. Thank We are very happy with their excellent cuctomer services, discounts and warranties they provided to us. The car has all the features we wanted. Thank you Al and Dean.... More

2015 Hyundai Genesis Sedan HTRAC - AWD I traded in my Acura TL with Super Handling All Wheel Drive for the newly re-designed 2015 Hyundai Genesis Sedan HTRAC - AWD. This car is incredible, I traded in my Acura TL with Super Handling All Wheel Drive for the newly re-designed 2015 Hyundai Genesis Sedan HTRAC - AWD. This car is incredible, it looks great, has a powerful motor, great fuel economy, a very roomy comfortable interior and the confidence of Hyundai's new HTRAC All Wheel Drive system. My experience with the knowledgeable sales representative Mr. Genti Dervishi and the Sales Manager Mr. Ali Syed) was excellent, both individuals will make you feel comfortable and confident with your decision, and will not pressure you with a "Hard Close" to make the deal. This relaxed approach is echoed by the dealership owner (Mr. Minaz Shamji) who took the time to introduce himself and made me feel like looking after the customer's best interest is their key objective. Today, I took my new car back to the Airport Hyundai for the initial 6000km check up and was equally impressed with the Service staff (Jill and Damir). The service department addressed my outstanding issues and the car was serviced promptly and delivered washed and cleaned!! Purchasing a new or used vehicle can be a very stressful matter, but I highly recommend the Airport Hyundai sales and service team for your new car needs. More

2016 Elantra Wonderful service from the moment I walked in until I drove out in my new car. Everyone is very helpful and pleasant to deal with. Would recommend thi Wonderful service from the moment I walked in until I drove out in my new car. Everyone is very helpful and pleasant to deal with. Would recommend this dealership to anyone. More

Just brought our new 2016 Hyundai Santa Fe 2.0T Limited home We are very pleased with the support and information received at this dealership. Our sales representative, Cara Howard, is very knowledgeable, arrang We are very pleased with the support and information received at this dealership. Our sales representative, Cara Howard, is very knowledgeable, arranged a really good trade in for our Pontiac Vibe and took the time to show and explain all of the features to us. Lama was very efficient in processing the paperwork and purchase, and the rest of the team were also very friendly and helpful. So far very good and we expect it will continue! There is a lot to learn about these new features, and two huge manuals to prove it! More

Excellent service! I have purchased two cars from this dealership and my daughter has purchased one. We have had great experiences. The staff are friendly and work hard I have purchased two cars from this dealership and my daughter has purchased one. We have had great experiences. The staff are friendly and work hard to satisfy customers. I know several others who have bought vehicles from Airport Hyundai and have never heard anyone complain ever. Over the years I have dealt with Chrysler, Buick, and Jeep dealerships in several provinces and no other dealership has been as professional and helpful as Airport Hyundai. I'm a customer for life! More

Poor customer service I recently purchased my new Elantra 2016 at this dealership. I dealt with Al for the sale and he provided an excellent service, the problem arose when I recently purchased my new Elantra 2016 at this dealership. I dealt with Al for the sale and he provided an excellent service, the problem arose when I dealt with Lama to finalize the sale. It started with her causing an issue with the order that my name appears on my driver's license. I have had that same license for close to 20 yrs without any issues before and have purchased several vehicles in the past with no issues as well. I changed the driver's license to appease her and simplify the process, but it was still not enough and she kept on causing issues with it. When asked to come and accept delivery of my vehicle, none of the paper work was complete and by the time Lama finished the paper work (after having waited around to be seen for 30 min even though I was there at the time they had requested me to be there at) the bank was closed and she had not gone to Service Ontario to get the ownership of my vehicle or register the vehicle. I was asked to come back the next day to complete the paperwork at which time my name was still causing issues even with the new driver's license. I went back the next day as agreed and still did not receive my deposit back which I had to make a third visit to retrieve. After 3 visits I still did not have the ownership of my car. That took 10 days after the delivery with some follow up phone calls to inquire as to where it was. Requests to speak with a manager where denied and when confronted with the fact that the ownership was still not here a week after delivery of the car Lama became very rude and blamed me for not having it, stating I was a very difficult customer and hard to pleased!! I have never encountered this kind of service before and will not be recommending this dealership to anyone. More

mechanics with little or no practical knowledge I took my 2012 Sonata in because it was leaking oil. They install a new oilpan and when I went to pick up my car, I checked my oil level and they had I took my 2012 Sonata in because it was leaking oil. They install a new oilpan and when I went to pick up my car, I checked my oil level and they had overfilled the oil more than 3/8" too high on the dipstick. I went back in and informed them that too much oil had been put in the car and they had not done the courtesy car wash as they were supposed to do. An hour and a half later the car was given back to us and again the oil was too high but the car had been washed. My wife could no longer wait because of appointments so she left with the car as was. Two weeks later, my daughters 2012 Elantra had to go in because it was leaking oil, and they put a new timing chain cover on it. When I went to pick it up, I checked the oil, and low and behold, it had been overfilled too. I went in and spoke with Dean about what was going on in regards to now two vehicoles being overfilled with oil, showing him in the owners manual that it clearly states that overfilling the oil can cause engine damage. The Elantra was taken back into the shop, and was then returned to me with the oil at the proper level, but the serviceadvisor Andrew, who thruout the entire 2 vehicle ordeal was rude and very condescending, proceeded to try and tell me that Hyundai would now not stand behind the warranty on my cars because I would not let them put in the amount of oil they wanted even tho that would be 3/8" higher than the high level mark on the dipstick. I then spoke again to the Manager Dean about Andrew's rude attitude and was basically told that if I did not like the service I was getting to just go elsewhere, which I will do. This type of unprofessional behaviour from both the service department and the management is extremely puzzling to me considering that I have purchased 3 vehicles at that dealership since 2012. The salesman I have always dealt with is Al Perreira, and I find him to be honest and extremely helpful. Thruout this ordeal he has been present and has stated to me that I am correct about the oil level and he does not understand why their service department continues to overfill the oil, disregarding the marks on the dipstick, and he is baffled why Dean has taken a head in the sand attitude rather than straightening out his service advisors/techs. In Dean's defense, he says he does not know anything about servicing vehicles, but lets face it, it doesn't take a rocket scientist to check an oil level, but he does not or will not try to understand that overfilling can be just as bad as too little oil. Since this whole ordeal started, I have spoken to 4 different garages/mechanics and they all have told me that my Sonata was filled at least 1/2 litre or more of oil too much and that can seriously damage an engine. My suggestion to everyone would be that if you decide to purchase a vehicle at this dealership, talk to Al, do your deal with him, but do yourself a favour, get your service/warranty work done elsewhere. The Service department at this dealership is both unprofessional and untrained in the most basic of services. More