London Airport Hyundai

mechanics with little or no practical knowledge I took my 2012 Sonata in because it was leaking oil. They install a new oilpan and when I went to pick up my car, I checked my oil level and they had I took my 2012 Sonata in because it was leaking oil. They install a new oilpan and when I went to pick up my car, I checked my oil level and they had overfilled the oil more than 3/8" too high on the dipstick. I went back in and informed them that too much oil had been put in the car and they had not done the courtesy car wash as they were supposed to do. An hour and a half later the car was given back to us and again the oil was too high but the car had been washed. My wife could no longer wait because of appointments so she left with the car as was. Two weeks later, my daughters 2012 Elantra had to go in because it was leaking oil, and they put a new timing chain cover on it. When I went to pick it up, I checked the oil, and low and behold, it had been overfilled too. I went in and spoke with Dean about what was going on in regards to now two vehicoles being overfilled with oil, showing him in the owners manual that it clearly states that overfilling the oil can cause engine damage. The Elantra was taken back into the shop, and was then returned to me with the oil at the proper level, but the serviceadvisor Andrew, who thruout the entire 2 vehicle ordeal was rude and very condescending, proceeded to try and tell me that Hyundai would now not stand behind the warranty on my cars because I would not let them put in the amount of oil they wanted even tho that would be 3/8" higher than the high level mark on the dipstick. I then spoke again to the Manager Dean about Andrew's rude attitude and was basically told that if I did not like the service I was getting to just go elsewhere, which I will do. This type of unprofessional behaviour from both the service department and the management is extremely puzzling to me considering that I have purchased 3 vehicles at that dealership since 2012. The salesman I have always dealt with is Al Perreira, and I find him to be honest and extremely helpful. Thruout this ordeal he has been present and has stated to me that I am correct about the oil level and he does not understand why their service department continues to overfill the oil, disregarding the marks on the dipstick, and he is baffled why Dean has taken a head in the sand attitude rather than straightening out his service advisors/techs. In Dean's defense, he says he does not know anything about servicing vehicles, but lets face it, it doesn't take a rocket scientist to check an oil level, but he does not or will not try to understand that overfilling can be just as bad as too little oil. Since this whole ordeal started, I have spoken to 4 different garages/mechanics and they all have told me that my Sonata was filled at least 1/2 litre or more of oil too much and that can seriously damage an engine. My suggestion to everyone would be that if you decide to purchase a vehicle at this dealership, talk to Al, do your deal with him, but do yourself a favour, get your service/warranty work done elsewhere. The Service department at this dealership is both unprofessional and untrained in the most basic of services. More

#1 Customer Service I recently traded my almost 3 yr old 2013 Elantra for a 2015 Tucson AWD. Al Pereira was so helpful when I told him what I wanted to do. I wasn't abl I recently traded my almost 3 yr old 2013 Elantra for a 2015 Tucson AWD. Al Pereira was so helpful when I told him what I wanted to do. I wasn't able to test drive the car that day, but I when I went back on Monday, he was so happy to see me and get the Tucson ready for my "test drive". Granted, I bought the car and did all the paperwork on the Saturday so it was already mine. I knew I'd love the vehicle so the "test drive" was so relaxed and I could take it anywhere! All in all, London's Airport Hyundai has wonderful sales staff as well as everyone else! I'd dealt with service with my Elantra and was always taken care of very well. Many thanks to Al and the staff at Airport Hyundai for making the purchase of my Tucson and very happy experience!! I LOVE MY CAR!!! :) :) :) More

ignorant Salesman Went into this dealership to trade in a 2012 Santa Fe Limited with Navigation. Wanted to trade in for an equivalent 2015 Santa Fe. After wasting 2 hou Went into this dealership to trade in a 2012 Santa Fe Limited with Navigation. Wanted to trade in for an equivalent 2015 Santa Fe. After wasting 2 hours of my time Alan told me I would have to pay $28,500 for the trade. The price of the new one was the same price that paid for my Santa Fe three years ago. So much for Santa Fe's holding their value as told when I bought. The salesman was just trying to gough the customer in this case. My Santa Fe is in excellent condition. I just like to trade every three years. It should not cost ~$10,000 per year to keep a Santa Fe on the road. The salesman Al was so ignorant he even took a personal call from Portugal which lasted at least 15 minutes while I stood outside looking at a new vehicle. I asked to speak to the Manager and was told that he was busy. Very poor customer service. Would not recommend this dealership. More

Very Shady. Rude, poor customer service. Didn't feel safe. Very shady. Poor customer service, blame customers for their lack of attention to detail. Will never apologize for a bad experience. I had to bring my Very shady. Poor customer service, blame customers for their lack of attention to detail. Will never apologize for a bad experience. I had to bring my brand new car in for recurring issues on a monthly basis, expressed frustration with this fact, and was told that "[they] have problems with [me]" and that I should "just take [my] business elsewhere if [I'm] unhappy". I'll do exactly that, and would encourage everyone else to as well. Not worth the drive almost to the airport. Only redeeming quality is the shuttle driver Eugene. Most unprofessional management I've ever encountered. More

Can't take the time to wash vehicle I just spent $1,200 in the service department and they didn't bother to wash my 2008 Santa Fe, The last time I took it in for service in April I was I just spent $1,200 in the service department and they didn't bother to wash my 2008 Santa Fe, The last time I took it in for service in April I was told they don't start washing cars until May. This time they said it might have been raining when they finished servicing it, Believe me rain on a clean car is better than rain on a very dirty car. I guess I shouldn't have waited for service this week and just done it myself. Interesting they can wash the vehicles for sale on the lot when it rains. More

I've had regular service done on my previous car here (a Mazda), brake work on that car too, then decided to buy a Hyundai. I bought winter tires and had them installed and couldn't be happier with the a (a Mazda), brake work on that car too, then decided to buy a Hyundai. I bought winter tires and had them installed and couldn't be happier with the attention and demeanor of the staff! More

My wife went into this dealership looking for servicing with her 2007 Santa Fe. She had an "Airbag" red warning light on, and she went to get it checked out. Service "Tech 106" had told her see had a bad a with her 2007 Santa Fe. She had an "Airbag" red warning light on, and she went to get it checked out. Service "Tech 106" had told her see had a bad airbag sensor, and the sensor was located behind the dashboard. They told my wife the sensor will only last about 100,000km (currently she has 138,779km), and they told her it would cost $462.00 +tax to get this sensor replaced. They also charged her $55.94 for diagnostic. I did some research on the internet and I found out that her vehicle is under a recall for a defective airbag sensor and that Hyundai is fixing it for free. I should have the right to punch this xxxxxx in the face for lying to my wife, just to get some money. More