London Airport Hyundai

I had an appointment on August 18 at Airport Hyundai to fix an interior passenger side rear panel that had come away from the wall and was preventing me from putting the privacy screen back in place. Up fix an interior passenger side rear panel that had come away from the wall and was preventing me from putting the privacy screen back in place. Upon arrival the worker yelled from across the garage to leave the car where it was, with the key in it and he would be with me shortly. I went to sit in the waiting area. About 10 minutes later he walked past me saying "it was fixed". When he walked back he took me to my car. He then stated that my privacy screen was warped because it was sitting wrong and it would settle. I left, went to the store and placed my purchases in the back of the car and saw that the problem was not fixed and the privacy screen was forced into the holder which is why it appeared warped. I immediately went back to Airport Hyundai and informed the worker that the problem wasn't fixed. He came over and I finally had the opportunity to show him the problem, as I wasn't asked in the beginning. It was at that time he slammed his fist into the panel and stated "there, it's fixed" and walked away, as I stated to him that the screen is no longer warped. He did not check to make sure is had caught. I was shocked at the violent way he hit my car and the abruptness of his words. I only came back because he didn't fix it right the first time. I left thinking it was fixed. Aug. 22, I had to remove the privacy screen and when I did, the panel popped out again. I went to Airport Hyundai again because they wouldn't answer their phones. Hoping to speak to the service manager about the past experience regarding this issue, I went in the front door. The receptionist took me back, only to find out that Andrew the service manager was the worker that had been so rude. Not wanting to deal with him I asked to speak to the owner. I was told he was in California and it was suggested that the General Manager, Dean Hattim could help. I waited until he was done with the other people he was with. When he approached me, I explained the situation and that I didn't want to deal with Andrew and asked if he would come out to the car and see the problem. He told me he doesn't go out and look at cars and was going to get Andrew. I told him again that I didn't want to deal with Andrew because of his past behavior. He already had 2 chances at fixing it and wasn't successful. At that point Dean Hattim decided he would look at the problem because "he was curious". He noted the separated panel and then asked why I brought it to his dealership since I bought it at Finch. I told him, according to company policy, I could take my new car to any Hyundai dealership in Canada for warranty problems. His response was to "take it to Finch. We can't fix it." I got upset over the disrespect I was getting and then told to leave. I have since made an appointment with Finch to have it fixed in September as they are very backed up. I can't help but wonder if other customers have had problems at Airport Hyundai and switched servicing to Finch Hyundai. Unfortunately this experience has broken my loyalty to Hyundai. My venue is the third Hyundai I have had and it is now my last. I will enquire at Finch Hyundai they would give me back for the vehicle because it doesn't matter how much I like a vehicle if I can't get respect, support from the very people who will have to put their hands on it. Hyundai's 2022 slogan "A future that will connect people with quality time. It's a future reimagined for us." has not been my experience and I am forced to spread the word about my experience at Airport Hyundai. Airport Hyundai is 2.5 km from my home and Finch Hyundai is across the city. I thought I would have the support, from Airport Hyundai, when I purchased my vehicle from Finch. It's truly unfortunate that I will be getting rid of my Venue because of this situation. More

I put a deposit down on a 2023 Ioniq, based on the 2022 specs as the 2023 specs were not available. I have had no contact from the dealership, despite the 2023 specs are now available. When I called, I was specs as the 2023 specs were not available. I have had no contact from the dealership, despite the 2023 specs are now available. When I called, I was was blown off, as our salesman was with other people, yet also told that the dealership is closed? Looking for another dealership now. More

Curtis and chris were amazing! They were polite fast and experienced.. recommend to go see them both 😁 Very happy with my experience at air port hynduai dundas st. Thank you all v They were polite fast and experienced.. recommend to go see them both 😁 Very happy with my experience at air port hynduai dundas st. Thank you all very much More

Great service - amazing experience and awesome car! ! Very Happy from start to finish. Thanks Dave and Chris !! ! Very Happy from start to finish. Thanks Dave and Chris !! More

I was in a huge rush to find a kona on the lot so I didnt have to wait 3-4 months to order one since my current vehicle was gone. Dave was kind enough to deal with me, as difficult as I was, and made my purc have to wait 3-4 months to order one since my current vehicle was gone. Dave was kind enough to deal with me, as difficult as I was, and made my purchase effortless. I highly recommend him. He throws no pressure, he is highly knowledgeable and if I ever need to buy again I will go back to him! Thanks Dave! You're awesome! *** and I love my new kona!! More

Chris was a huge help in finding my first new car. I absolutely love my new Kona, highly recommend this dealership to anyone looking for a new car. I absolutely love my new Kona, highly recommend this dealership to anyone looking for a new car. More

Friendly, helpful, no pressure. I don’t know anything about cars but felt well taken care of ! about cars but felt well taken care of ! More

Great experience. Friendly and knowledgeable. Love my Kona! Would highly recommend this dealership. Thank you. Kona! Would highly recommend this dealership. Thank you. More

My car was at the dealership for a long while as pertaining to engine campaign. I was assisted greatly by the staff, in particular, Andrew P and Andrew U. I appreciated their patience and understand pertaining to engine campaign. I was assisted greatly by the staff, in particular, Andrew P and Andrew U. I appreciated their patience and understanding through this time. Andrew P went out of his way to ensure I received the warranty's needed, and advocated for me wonderfully. I appreciate their understanding and advocacy on my behalf. I also am grateful to Dean and Monez who went out of their way to speak with me and provided me with a rental car during this challenging time. Thank you also to Elizabeth who was always kind and thoughtful! More

This dealer ship has top notch sales and parts employees. I would recommend them to any of my friends and family Thank you Mike and Chris for your help in choosing the right vehicle for us thank you I would recommend them to any of my friends and family Thank you Mike and Chris for your help in choosing the right vehicle for us thank you More