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Lloydminster Toyota

Lloydminster, AB

4.5
272 Reviews
Call Dealership (877) 244-2130
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5103 25th St

Lloydminster, AB

T9V 3G2

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272 Reviews of Lloydminster Toyota

September 20, 2014

friendly experience Made buying a car easy, Tony and Caroline were very helpful and friendly. All my questions and concerns were handled well. The overall experience was More

by timfraser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony, Caroline Sims
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September 14, 2014

terrible experience with service and buying a vehicle , vehicle was dirty in side and out was told lies about the vehicle and was promised the sun moon and st More

by matthew mccabe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
tony sales, Wendy Bulmer
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Sep 14, 2014 -

Lloydminster Toyota responded

Hi Matthew, Thank you for your feedback. What specifically was your concern about our Service department? What was the situation, and what did they do to remedy it? Also, what were you lied to about with the purchase of your Sequoia? Certainly if you are this unsatisfied, we would be happy to give you your 4Runner back, and you can return the Sequoia. From what I understand we already offered this to you once, and you were not interested in doing that. What specifically would it take to make you a happy customer? What more could we do? Thank you. Sincerely, Danny Ulmer General Manager

Sep 14, 2014 -

matthew mccabe responded

we had a 4 runner with a wheel baring gone but it wasn't diagnosed properly the first time i brought it in and i was told it wasn't the problem when it was. When we bought the sequoia it was giving to us dirty inside and out then the rear view mirror fell of it wasn't put on properly , i was told there was 10 mm on the tyres there wasn't there was 5 which means il have to buy 2 new ones for the front so its safe for winter , and the original running boards were broke so i was promised i could pick running boards worth 1000 dollars and the garage would install them so i picked running boards worth a little bit more than 1000 and said id pay the difference but then i was told i had to pay for instillation which really left a sour taste in my mouth , they did after a lot of argument cut the bill in half but it made me feel like i was trying to be dishonest and i was going to purchase the new tundra but not after that experience .

Sep 14, 2014 -

Lloydminster Toyota responded

Hi Matthew, Thanks for the information. What did the Service department do to remedy the situation with the bearing? Is this the vehicle you traded in? Certainly we do not lie to customers, as I am sure you have not lied to us. We have good people here at Silverwood. It appears to be a series of miscommunications. I spoke with one of our managers today. When discussing delivery of the vehicle, we told whoever picked it up that it hadn't been cleaned yet. We wanted to clean it before you took delivery, but whoever picked it up elected to take it and said we could clean it later when we installed the running boards, which we did. Did we fix the rear view mirror? If not, we would be happy to do so. 5mm on tires is certainly not unsafe. That would be approximately 50% tread life left (depending on the tire's starting tread). This would easily pass a safety inspection. Although I would highly recommend some winter tires for the winter. They make a huge difference. I apologize if you were under the impression that they were 10mm. For the running boards, it sounds like you agreed to pay the difference between $1000 and the install price without knowing what the difference would be. Those type of running boards are very expensive and so is this install. I apologize if this was not communicated properly to you. At the end of the day if you are not happy with the running boards and the tires, we can certainly reverse the deal and you will be in the same position you were prior to the purchase. You can return the Sequoia and we can give you back your trade in vehicle. Would you like to pursue this option? If so, I can have our management team contact you to work out the details. Thanks! Danny Ulmer General Manager

Sep 14, 2014 -

matthew mccabe responded

thats not the point why say it when its not true , buy a car is suppose to be a good feeling it was far from it

Sep 14, 2014 -

Lloydminster Toyota responded

Hi Matthew If you would like my help please answer my questions, and I would be happy to do so. If not we will leave everything as is. All the best. Danny

Sep 24, 2014 -

matthew mccabe responded

thats not the point why say it when its not true , buy a car is suppose to be a good feeling it was far from it

Oct 02, 2014 -

Lloydminster Toyota responded

Hi Matthew, Thank you for your feedback. As per our private messages, our team does not lie. That is not a way to run a business and we do not. We hesitantly delivered the vehicle at the customer's request and detailed it in a follow-up visit when we installed an accessory. As per our private messages, I have extended my hand for you to discuss your concerns with myself and our managers to help you resolve any outstanding concerns. If you would like to discuss further, the offer still stands. Please contact me directly at the dealership and we would be happy to help. Sincerely, Danny Ulmer General Manager

August 17, 2014

Great Service! Friendly Staff! We recently bought a 2014 Toyota Tundra Crewmax. Jason was professional, funny and friendly. He answered all of our questions, and made sure we were c More

by bailrs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Lazerte, Caroline Sims, Darryl Sims
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August 14, 2014

Awesome Aseem Just a quick note to say thanks for the excellent service! It's the same here at Century 21...you have to look after your customers. And you did an ex More

by fred.falkner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aseem Sachdev
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July 24, 2014

Good job! Hussayn went above and beyond what a normal car salesperson would do! He did everything to make me coincident in my purchase of a 2010 toyota tundra. More

by Daleyc
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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July 18, 2014

Good choice Very easy to deal with Hussayn. He met all my requirements on a used vehicle. Was also very friendly and made it easier for me to make a choice. More

by joshbeck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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July 08, 2014

Did you meet Aseem!!! I recently went to Silverwood intending to buy a new car. Aseem and Caroline was awesome with taking time to work out what would work for me with my b More

by alice.boudreau.5055
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aseem Sachdev, Caroline Sims
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July 01, 2014

Great service I recently went to Silverwood intending to buy a used Honda Civic. After talking to Jason and weighing all the considerations I walked out buying a br More

by ray.morgan.4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendy Bulmer, Jason Lazerte, Andrew Dixon, Caroline Sims
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June 28, 2014

very satisfied customer I was greeted with kindness for all staff that i interacted with but aseem was ver attentive to my wants and needs in purchasing a new toyota tundra, More

by michelenoeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aseem Sachdev
Report | Print
June 27, 2014

Jason My family recently dealt with Jason Lazerte when they purchased a Sienna van. Jason was very helpful and easy to talk to. He gave them time to make More

by PatriciaFink
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Lazerte
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