Lexus of Royal Oak

World class Professional service I had the choice between Porsche and Lexus and I must say both are great products and service. But , I was very impressed with how the staff treated m I had the choice between Porsche and Lexus and I must say both are great products and service. But , I was very impressed with how the staff treated me with world class professionalism. Even when I didn't not understand certain aspects of the contract they did not rush me or glaze over the details. From start to finish , the process of buying a car from Royal oak was pleasurable. And that is what buying a car is all about the feeling of being something special . Thanks for the great experience! More

Great Experience Its refreshing to deal with a dealership where the staff are happy and have a true desire to please the customer. I've had experiences with sales (Jon Its refreshing to deal with a dealership where the staff are happy and have a true desire to please the customer. I've had experiences with sales (Jonathan is friendly and approachable!), finance (Donna was awesome) and service(Many experiences, all excellent!) departments at this dealer and based on those cumulative experiences, I would totally recommend them. More

Exceptional experience with this dealership!! Jonathan Josue is by far the best sales consultant. I am so happy with my Lexus IS 350. Jonathan went out of his way to make sure my entire process Jonathan Josue is by far the best sales consultant. I am so happy with my Lexus IS 350. Jonathan went out of his way to make sure my entire process was efficient and accomodating. Would highly recommend Lexus of Royal Oak and Jonathan to all my family and friends. Thanks again Jonathan :) More

Henry was Excellent Henry was great to deal with in my visit to the dealership. He was very enthusiastic about Lexus and showed me around the whole dealership. He is ve Henry was great to deal with in my visit to the dealership. He was very enthusiastic about Lexus and showed me around the whole dealership. He is very friendly and great to deal with. More

Excellent customer service We visited to this dealership to shop for a new car, as we enter the door Henry Yu was there and greeted us. Henry Yu has an excellent customer servic We visited to this dealership to shop for a new car, as we enter the door Henry Yu was there and greeted us. Henry Yu has an excellent customer service, the friendliest sales person I've ever meet as if we know each other for a while already. He let us tour around the dealership and the owner was there talking to us. Henry takes care of us, give snacks. He give us some options and end up buying the Lexus NX200t. More

Great experience It was a great experience, felt extremely welcomed and appreciated. The service was expicit. The experience was one of the best. Really glad that I ch It was a great experience, felt extremely welcomed and appreciated. The service was expicit. The experience was one of the best. Really glad that I choose Lexus of Royal Oak to buy my new car. More

I loved my buying experience at Lexus of Royal Oak . My salesman Jonathan Josue was excellent, honest and not pushy. He always followed up with me or put me in touch with the correct person for any i . My salesman Jonathan Josue was excellent, honest and not pushy. He always followed up with me or put me in touch with the correct person for any issues or concerns I had. He let me take my time as he knew at the time of my first visit I wasn't 100% ready to purchase. The dealership is so professional, friendly and well run. I would highly recommend Lexus of Royal Oak and Jonathan. More

Finding the right Car, the right way. I have been looking for a small SUV for quite some time, used, given my current wage. I've spent numerous weekends at dealerships. May 7th I visited t I have been looking for a small SUV for quite some time, used, given my current wage. I've spent numerous weekends at dealerships. May 7th I visited the Lexus or Royal Oak and was introduced to Mr.Yu. We spent time going through inventory, and discussing what my needs are today, and in the future. Henry was asking me questions about my lifestyle and activity to find the best option for me and my family. While I did not purchase a vehicle this day, I left with a positive experience from an employee whom genuinely cared about my interests. Henry was by far one of the friendliest and professional I have met. Individuals like Henry stand out, and I will keep an eye on your used inventory in hopes to purchase from your location soon. More

Personalized service. Honest salesperson. Henry - Sales person, called me immediately when I sent an e-mail inquiry. I told him I was a serious buyer and will be purchasing something before J Henry - Sales person, called me immediately when I sent an e-mail inquiry. I told him I was a serious buyer and will be purchasing something before July 1, 2016. Unfortunately, he has nothing currently that suits my needs, but he was honest and he was a good listener. More

Top notch service in all aspects Visited his dealer for the first time to get some service done. From the greeting as I entered the dealership to the minute I left, all people I came Visited his dealer for the first time to get some service done. From the greeting as I entered the dealership to the minute I left, all people I came in contact with were interested in me getting the best service possible. One gentlemen came over to talk and it turned out he was the owner, but it was more or less a "welcome to the dealership" and I hope your experience has been great. I recently purchased the car in B.C. and from what I saw, this will be my destination for service. More