Lexus of Royal Oak

Amazing Experience Lexus of Royal Oak epitomizes what every upscale auto dealership should try to emulate. My wife and I just experienced our most amazing vehicle purcha Lexus of Royal Oak epitomizes what every upscale auto dealership should try to emulate. My wife and I just experienced our most amazing vehicle purchase ever! Kudos to Cary Williams (sales consultant), Farid ( sales mgr.), Cory (financial), Howard (delivery), and Ryan (parts) for exceptional customer service! We are delighted with our new Lexus RX 350! This dealership not only looks amazing but the staff goes above and beyond to pamper you and create an exceptional ambiance. Even though we live out-of-town, our experience will keep us loyal clients in the future. Thank you, so very much!! We highly recommend Lexus of Royal Oak for any of your vehicle needs. Mel & Shirley Heine Medicine Hat, AB More

Service Above and Beyond What a pleasant experience I had this morning at Royal Oak Lexus service department. I made an appointment for my first maintenance on my new RX 350. What a pleasant experience I had this morning at Royal Oak Lexus service department. I made an appointment for my first maintenance on my new RX 350. I drove into the enclosed receiving area and was greeted and led into the dealership. Visited with the service manager and was shown the two lounges and the barista coffee bar. I ordered a latte complimentary. I watched TV and worked on my IPad with complimentary wifi for the first hour. I then received A complimentary pedicure. Upon completion of the pedicure my car was ready. The car was cleaned outside and inside, including the rubber mats washed. All I can say is "wow"! More

First time buy Lexus and very happy about this lexus. This is our first lexus. And we are very happy about the service. Eric and Andy are very helpful. For sure I'll recommend them to all my friends and f This is our first lexus. And we are very happy about the service. Eric and Andy are very helpful. For sure I'll recommend them to all my friends and family. More

Second Time Around Again, Lexus of Royal Oak has impressed us with their high standard of service! Professional, respectful, helpful! Need larger word minimum to through Again, Lexus of Royal Oak has impressed us with their high standard of service! Professional, respectful, helpful! Need larger word minimum to throughly praise dealership! More

Thank you Excellent service and follow through with my requests. Safety inspection done on my vehicle was thoroughly reviewed with me and any questions I had w Excellent service and follow through with my requests. Safety inspection done on my vehicle was thoroughly reviewed with me and any questions I had were answered professionally. My vehicle was expertly cleaned. More

Professional and Friendly This was probably the most pleasant experience I have had in dealing with a dealership. From the moment I inquired about the vehicle, to the initial m This was probably the most pleasant experience I have had in dealing with a dealership. From the moment I inquired about the vehicle, to the initial meeting, sale and delivery of the vehicle it was a very pleasant experience. They were very transparent with whole process. From a buyer's perspective it is an important part of car buying. I definitely recommend this dealer! Special thanks to Maynard and Cory for being truly helpful. More

Wonderful Very pleasant experience. I was greeted immediately and told there would be a short wait. I had just enough time to order a (free) latte when I was Very pleasant experience. I was greeted immediately and told there would be a short wait. I had just enough time to order a (free) latte when I was informed the service writer was ready. The car was checked in quickly and I was given a ride home. Later, when the car was ready, I was picked up. All work done was thoroughly explained and my questions answered to my satisfaction. Not only did the car run like new, it had been expertly detailed so it also looked like new. I wouldn't take my vehicle anywhere else. More

Great Service I was leaving to go on vacation when I noticed that I needed service at noon. Made a call to the service dept & they made an appointment for 2pm. Re I was leaving to go on vacation when I noticed that I needed service at noon. Made a call to the service dept & they made an appointment for 2pm. Received a call at 4 pm that my vehicle was ready & it was washed & detailed. They are the best service centre that we have ever experienced in our 50 years of owning vehicles. More

Excellent service I have been serviced by David Skillen and his knowledge of my RX350 has been outstanding. As well he provides good tips on keeping my Lexus runner na I have been serviced by David Skillen and his knowledge of my RX350 has been outstanding. As well he provides good tips on keeping my Lexus runner nag smoothly. He has me in and out in short order. Good job. More

Great Smooth Experience I had a pleasure dealing with Andy last week - the whole transaction went very smoothly and without issues. Thank you Andy it was a pleasure. I had a pleasure dealing with Andy last week - the whole transaction went very smoothly and without issues. Thank you Andy it was a pleasure. More