Lexus of Royal Oak

Wonderful Very pleasant experience. I was greeted immediately and told there would be a short wait. I had just enough time to order a (free) latte when I was Very pleasant experience. I was greeted immediately and told there would be a short wait. I had just enough time to order a (free) latte when I was informed the service writer was ready. The car was checked in quickly and I was given a ride home. Later, when the car was ready, I was picked up. All work done was thoroughly explained and my questions answered to my satisfaction. Not only did the car run like new, it had been expertly detailed so it also looked like new. I wouldn't take my vehicle anywhere else. More

Great Smooth Experience I had a pleasure dealing with Andy last week - the whole transaction went very smoothly and without issues. Thank you Andy it was a pleasure. I had a pleasure dealing with Andy last week - the whole transaction went very smoothly and without issues. Thank you Andy it was a pleasure. More

Excellent Service! Just took my 2013 Lexus RX 350 in for my 56,000 km and must say that I was very impressed with the service I received. Not only were the service items Just took my 2013 Lexus RX 350 in for my 56,000 km and must say that I was very impressed with the service I received. Not only were the service items well taken care of as well as the usual VIP inside/outside complimentary clean, but they located a screw in my tire which was removed and the tire repaired, replaced my worn windshield wipers, and fixed 3 windshield chips (which I had requested they look at). Colin Wiebe, at the service desk, was very honest, personable and pleasant (as always) and text messaged me about the additional items and their respective costs prior to any additional work being done. Every other employee I have dealt with at this Lexus location has been similarly great to interact with. I have nothing but excellent things to say about Lexus of Royal Oak thus far! More

The best service in the city My experiences at Lexus of Royal Oak are always exceptional. From the minute I walked in to look around, to the purchasing stages, and now coming in f My experiences at Lexus of Royal Oak are always exceptional. From the minute I walked in to look around, to the purchasing stages, and now coming in for services, everyone is friendly, knowledgeable, and welcoming. Jonathan Josue is friendly, polite and extremely knowledgeable about the Lexus brand and product! More

I look forward to my trips to this dealership! Always a pleasant experience visiting Lexus of Royal Oak! Having purchased our NX there, all of the service appointments have been first rate with the Always a pleasant experience visiting Lexus of Royal Oak! Having purchased our NX there, all of the service appointments have been first rate with the added bonus of full detailing and spa treatment to top it off! Very pleasant staff always make you feel like you're part of the Lexus family. I really don't want to drive anything else but a Lexus now that they've thoroughly spoiled me!! More

Exceptional Service, They really do it all for you I had been in a lease for six months and I wanted to upgrade early to something that could fit my lifestyle. Every other dealership I went to told me I had been in a lease for six months and I wanted to upgrade early to something that could fit my lifestyle. Every other dealership I went to told me it's not possible due to how young I was (19 years old) so I was nervous to tell Mike my situation. Instead if doing what the other dealerships did, he went to the sales manager and tried to work something out. And to my surprise, he was able to work something out with my situation. I traded in a 2016 rav4 for a brand new Lexus is300 with the f sport package! If you want someone who will take you seriously and try to get the very best deal for you go see Mike! More

My service Excellent service, would highly recommend Royal Oak Lexus to others. Especially like the cleaning service they provide. Will be bringing my vehicle ba Excellent service, would highly recommend Royal Oak Lexus to others. Especially like the cleaning service they provide. Will be bringing my vehicle back here for the next service. More

same old Just in for basic service. Same old review: everything was great as usual, right from the greeting in the service entrance, dealings with Colin & Ch Just in for basic service. Same old review: everything was great as usual, right from the greeting in the service entrance, dealings with Colin & Chelsea in service and a talking about dogs with the owner. Always a great experience MJW More

Great experience. Very positive and helpful. Lots of good information. Seemed to know a lot about the features of the various options and the dealership process. We wil Very positive and helpful. Lots of good information. Seemed to know a lot about the features of the various options and the dealership process. We will definitely come here when we are ready to buy a new car. More

Exceptional experience It was a wonderful and stress free experience with Lexus of Royal Oak. The entire teams from sales (Colin), finance (Cory, Ball and LeVar) and technol It was a wonderful and stress free experience with Lexus of Royal Oak. The entire teams from sales (Colin), finance (Cory, Ball and LeVar) and technology (Howard) made me and my family felt special. Also, because of their professionalism, patience and being knowledgeable, I was confident that I made the right choice making the purchase from them. More