Lexus of Royal Oak

Excellent Service! Just took my 2013 Lexus RX 350 in for my 56,000 km and must say that I was very impressed with the service I received. Not only were the service items Just took my 2013 Lexus RX 350 in for my 56,000 km and must say that I was very impressed with the service I received. Not only were the service items well taken care of as well as the usual VIP inside/outside complimentary clean, but they located a screw in my tire which was removed and the tire repaired, replaced my worn windshield wipers, and fixed 3 windshield chips (which I had requested they look at). Colin Wiebe, at the service desk, was very honest, personable and pleasant (as always) and text messaged me about the additional items and their respective costs prior to any additional work being done. Every other employee I have dealt with at this Lexus location has been similarly great to interact with. I have nothing but excellent things to say about Lexus of Royal Oak thus far! More

The best service in the city My experiences at Lexus of Royal Oak are always exceptional. From the minute I walked in to look around, to the purchasing stages, and now coming in f My experiences at Lexus of Royal Oak are always exceptional. From the minute I walked in to look around, to the purchasing stages, and now coming in for services, everyone is friendly, knowledgeable, and welcoming. Jonathan Josue is friendly, polite and extremely knowledgeable about the Lexus brand and product! More

I look forward to my trips to this dealership! Always a pleasant experience visiting Lexus of Royal Oak! Having purchased our NX there, all of the service appointments have been first rate with the Always a pleasant experience visiting Lexus of Royal Oak! Having purchased our NX there, all of the service appointments have been first rate with the added bonus of full detailing and spa treatment to top it off! Very pleasant staff always make you feel like you're part of the Lexus family. I really don't want to drive anything else but a Lexus now that they've thoroughly spoiled me!! More

Exceptional Service, They really do it all for you I had been in a lease for six months and I wanted to upgrade early to something that could fit my lifestyle. Every other dealership I went to told me I had been in a lease for six months and I wanted to upgrade early to something that could fit my lifestyle. Every other dealership I went to told me it's not possible due to how young I was (19 years old) so I was nervous to tell Mike my situation. Instead if doing what the other dealerships did, he went to the sales manager and tried to work something out. And to my surprise, he was able to work something out with my situation. I traded in a 2016 rav4 for a brand new Lexus is300 with the f sport package! If you want someone who will take you seriously and try to get the very best deal for you go see Mike! More

My service Excellent service, would highly recommend Royal Oak Lexus to others. Especially like the cleaning service they provide. Will be bringing my vehicle ba Excellent service, would highly recommend Royal Oak Lexus to others. Especially like the cleaning service they provide. Will be bringing my vehicle back here for the next service. More

same old Just in for basic service. Same old review: everything was great as usual, right from the greeting in the service entrance, dealings with Colin & Ch Just in for basic service. Same old review: everything was great as usual, right from the greeting in the service entrance, dealings with Colin & Chelsea in service and a talking about dogs with the owner. Always a great experience MJW More

Great experience. Very positive and helpful. Lots of good information. Seemed to know a lot about the features of the various options and the dealership process. We wil Very positive and helpful. Lots of good information. Seemed to know a lot about the features of the various options and the dealership process. We will definitely come here when we are ready to buy a new car. More

What a pleasant experience I would recommend this dealer with no hesitation at all. I have now had 3 service appointments (2 vehicles) and the service just keeps getting better I would recommend this dealer with no hesitation at all. I have now had 3 service appointments (2 vehicles) and the service just keeps getting better. From the time you arrive till the time you leave with your spotlessly clean vehicle everyone you speak or interact with is great! From the managing director's wife who was there in the showroom, and made a point of saying hello to the pleasant and polite staff who went out of their way to get you into a loner vehicle and on your way. Oh yeah, don't forget to say hi the nicest labra doodle I've ever met who hangs out in the corner of the show room. All in all a very stress free and pleasant experience. Keep up the great work and I am sure you will soon be the #1 Lexus dealer in the city. More

Exceptional experience It was a wonderful and stress free experience with Lexus of Royal Oak. The entire teams from sales (Colin), finance (Cory, Ball and LeVar) and technol It was a wonderful and stress free experience with Lexus of Royal Oak. The entire teams from sales (Colin), finance (Cory, Ball and LeVar) and technology (Howard) made me and my family felt special. Also, because of their professionalism, patience and being knowledgeable, I was confident that I made the right choice making the purchase from them. More

Great customer experience Most of the show rooms are trying to sell the car, instead of explaining the features. I wasn't planning to buy Lexus. It's not on my wish list. Team Most of the show rooms are trying to sell the car, instead of explaining the features. I wasn't planning to buy Lexus. It's not on my wish list. Team explained the features of Car very well and I am sold. My service experience is also great. More