Lexus of Royal Oak

Excellent Customer Service I am very pleased with the service I receive at Lexus of Royal Oak. I have an Infinity and still chose Lexus for service. I am very happy overall wit I am very pleased with the service I receive at Lexus of Royal Oak. I have an Infinity and still chose Lexus for service. I am very happy overall with the service technicians, the shuttle drivers and the staff at Lexus. Edwin Prasad is my service consultant and he is the reason I return. He is very courteous and professional. Edwin is very thourough when discussing the work required and the cost. There are never any surprises. I would highly recommend Edwin and the Lexus team for any service needs. More

Great experience, very friendly and professional This was my first expeience with the Service group at Royal Oak and it couldn't have gone any better. Thanks to David Skillen and the rest of the sta This was my first expeience with the Service group at Royal Oak and it couldn't have gone any better. Thanks to David Skillen and the rest of the staff for their effort and attention to detail. Just the kind of service experience one hopes for when dropping a vehicle off. More

Very friendly and attentive staff I was pleased with the overall service experience at Royal Oak. All of the staff were very friendly and totally professional. My car was ready ahead o I was pleased with the overall service experience at Royal Oak. All of the staff were very friendly and totally professional. My car was ready ahead of schedule which was a nice bonus. More

Very customer orientated and respectful. Thank you David Skillen. As always, you and the rest of the service advisors are consistently excellent at what you do. This is one of the reasons why Thank you David Skillen. As always, you and the rest of the service advisors are consistently excellent at what you do. This is one of the reasons why I don't go anywhere else. More

The experience was awesome. Everyone in Lexus has been friendly from sales to service. Kudos to Maynard, Howard and Jasper. All of our questions with regards to choices of vehicl Everyone in Lexus has been friendly from sales to service. Kudos to Maynard, Howard and Jasper. All of our questions with regards to choices of vehicles that fit in to our needs like budget and capacity have been answered. More

Outstanding service I was able to use a coupon that I was previously unaware of to pay for most of the expense. Lexus of Royal Oak provided a free pedicure while I waite I was able to use a coupon that I was previously unaware of to pay for most of the expense. Lexus of Royal Oak provided a free pedicure while I waited. Thank You. More

Friendly Staff, Beautiful Facility Initially I had some concerns about the service that was performed on my vehicle. Robert (service manager) went out of his way to contact me, and to Initially I had some concerns about the service that was performed on my vehicle. Robert (service manager) went out of his way to contact me, and to make sure that my next visit to Lexus of Royal Oak lives up to their reputation. He was able to answer all of my questions, and provide some feedback on the service that was performed on my vehicle. Thanks again Robert. The dealership is absolutely stunning in it's design, and layout. Exactly the style and refinement that you would expect from lexus. The staff are very friendly and accommodating. More

Stranded in Calgary A repair done on our Lexus failed while we were in Calgary. (We are from BC). The dealership that did the initial repair contacted Edwin Prasad at Roy A repair done on our Lexus failed while we were in Calgary. (We are from BC). The dealership that did the initial repair contacted Edwin Prasad at Royal Oak. The repair was done as quickly as it was possible and Edwin kept us informed throughout the ordeal. Once the repair was completed Edwin explained the work that was done and we left feeling like valued customers. More

Lexus of Royal Oak Review Outstanding used car sales service - Mike Kulcheski helped me with the purchase of a used BMW. He was very knowledgeable, very responsive and very muc Outstanding used car sales service - Mike Kulcheski helped me with the purchase of a used BMW. He was very knowledgeable, very responsive and very much a gentleman. Contrary to public perception about used car salesmen, I found Mike to be completely honest and trustworthy. I would most certainly buy another vehicle from Mike. Outstanding service - I can't say enough about the quality of the service at Lexus of Royal Oak. It is by far the best service group I have ever dealt with. I was so impressed after the first few times that I wrote a letter to management confirming the top quality service. More

Outstanding Service Dept - why I love Lexus! My first visit to this dealership, having dealt for many years at the SE Lexus location (also outstanding!). Wonderful experience, from the service ad My first visit to this dealership, having dealt for many years at the SE Lexus location (also outstanding!). Wonderful experience, from the service advisor David Skillen, to the staff member who greeted me at the door, and both shuttle drivers who drove me home and picked me up again. (So sorry I'm bad at remembering names!) Full servicing of my RX was completed within 4 hours of dropping off my vehicle, very impressive. This dealership does not up-sell any maintenance that isn't currently necessary, and is very up front about what could be required in future. Great overall experience. Maybe will take them up on a manicure next time too! More