Lexus of Royal Oak

Semi-annual service Once again my semi-annual trip to Lexus of Royal Oak which included drop-off, shuttle, service and pickup was excellent. David's explanation and reco Once again my semi-annual trip to Lexus of Royal Oak which included drop-off, shuttle, service and pickup was excellent. David's explanation and recommendations were very professional and easy to understand and discuss. More

Winter tire swap Brought my vehicle in to put on winter tires and put summer tires in storage. David brought my attention to upfront costs and potential variable char Brought my vehicle in to put on winter tires and put summer tires in storage. David brought my attention to upfront costs and potential variable charges, and made the entire process as painless as possible. I deal with David the most at the dealership for my servicing, very pleasant guy, keeps you informed with timely information and best of all: no surprises. Servicing at the dealership is a little pricey but I always walk away with peace of mind and a full understanding of the cost structure. More

Used Lexus purchase was great start to finish. Michael was not only knowledgeable about the car we purchased but he was very easy to deal with and talk to which is almost more important. Thanks Mi Michael was not only knowledgeable about the car we purchased but he was very easy to deal with and talk to which is almost more important. Thanks Michael! More

Yearly service My wife owns a 2002 Lexus SC convertible which she allows me to drive on occasion.. I have the pleasure of taking the car for a service check on an a My wife owns a 2002 Lexus SC convertible which she allows me to drive on occasion.. I have the pleasure of taking the car for a service check on an annual basis to Lexus of Royal Oak. I have dealt with David Skillen on a number of occasions, as recently as today. David has an extremely positive attitude towards the customer. He anticipates what the customer needs and expects. He is prompt to respond to any concerns or questions and follows up promptly with a phone call to resolve any unanswered queries. He demonstrates a confident ,friendly ,yet professional approach to his dealings. Peter Wallis More

Sales Service by an excellent lexus Rep This is the second time that I have purchased a car from Mike and as usual he was very friendly , Knowledgeable and friendly. I would not hesitate to This is the second time that I have purchased a car from Mike and as usual he was very friendly , Knowledgeable and friendly. I would not hesitate to reccommend him to anyone More

Excellent Service Making an appointment was quick and easy. Drop off was quick and yet detailed as to what was going to be done with the vehicle. Excellent service. Making an appointment was quick and easy. Drop off was quick and yet detailed as to what was going to be done with the vehicle. Excellent service. More

First service David is a very nice person, answered all my questions with patience. I did not wait a long time, and got my car all cleaned. David is a very nice person, answered all my questions with patience. I did not wait a long time, and got my car all cleaned. More

Excellent Service I have enjoyed your services for the past few years with high appreciation. It has always been a pleasure to work with everyone on your team. Keep up I have enjoyed your services for the past few years with high appreciation. It has always been a pleasure to work with everyone on your team. Keep up the great work. More

The absolute best!!! Every time I take my vehicle in for service it's always a pleasurable experience. From the time I drive up to the moment I leave, I feel like a welcom Every time I take my vehicle in for service it's always a pleasurable experience. From the time I drive up to the moment I leave, I feel like a welcomed and valued customer. Edwin has been fantastic and always answers every question I have no matter how small. When I tell people about my experiences at Lexus of Royal Oak they can't believe it and no one have had this level of service at other dealers. I get a complimentary pedicure and have my vehicle detailed inside and out at no cost, not to mention that first rate service. I feel like part of the Lexus family and don't think I can drive anything else now! More

Tire fix Received a nail in my tire while out and about... Lexus of Royal Oak had me in/out immediately with a tire fix. No run around. No questions asked. Not Received a nail in my tire while out and about... Lexus of Royal Oak had me in/out immediately with a tire fix. No run around. No questions asked. Not forced to purchase a new tire. Great service, once again. More