Lexus of Royal Oak

Failure to return calls / don't respect warranty After the second set of front door speakers in my GX developed a rattle and distortion, Lexus of Royal Oak refused to warranty the part - despite bein After the second set of front door speakers in my GX developed a rattle and distortion, Lexus of Royal Oak refused to warranty the part - despite being less than a year old and under warranty. Said they couldn't hear the issue. I asked to speak to the manager, who was away on vacation. I was told he would call me when he returned within the week. No call back. I have since left 2 more messages and no call back. More

great experience Adrian and Alex at Lexus we’re very professional and helpful in helping us buy our new vehicle. Highly recommend Lexus of Royal Oak for the future. Adrian and Alex at Lexus we’re very professional and helpful in helping us buy our new vehicle. Highly recommend Lexus of Royal Oak for the future. More

Lexus buying experience It was a very pleasant experience. Ricky Li and Alex were very helpful throughout the process. We are very happy to recommend Royal Oak Lexus. It was a very pleasant experience. Ricky Li and Alex were very helpful throughout the process. We are very happy to recommend Royal Oak Lexus. More

Dealership that puts customer’s value first Adrian from sales was great. He took the time and helped find me the vehicle that best suited my needs. Remainder of the team was equally helpful Adrian from sales was great. He took the time and helped find me the vehicle that best suited my needs. Remainder of the team was equally helpful and great in accommodating requests, which makes one sometimes question if this dealership has a different philosophy from the rest. Whatever it is, they have it right and I felt valued as a long term customer throughout the purchase process. More

Really good I had a really good experience purchasing a new vehicle from Lexus of Royal Oak. They were very easy to work with and they were committed to doing th I had a really good experience purchasing a new vehicle from Lexus of Royal Oak. They were very easy to work with and they were committed to doing things with the highest quality. More

Friendly, Professional Dealership I had seen a Lexus online, and was interested in just "taking a look". When we went to the dealership,we were greeted at the door by Alex and he was I had seen a Lexus online, and was interested in just "taking a look". When we went to the dealership,we were greeted at the door by Alex and he was most accommodating. He went over the vehicle we were interested in, brought the car to us to look at and then we decided to take it for a drive. Of course I fell in love with this ride. Alex went over the details for purchasing, he did not pressure us and gave us time to think about it. We did purchase the vehicle and I am super happy with it. Everything went smooth with the paperwork. The best part of all is Alex delivered our vehicle to us in our city, 3 hours away. So accommodating, thank you for the great service. More

Professional Dealership This dealership provides a non stressful experience for purchasing a new vechicle. Our sales consultant Stewart Lum was excellent to deal with, provid This dealership provides a non stressful experience for purchasing a new vechicle. Our sales consultant Stewart Lum was excellent to deal with, providing us with the tools to make our decision. Candice He was very friendlly and knowledgeable with the financial end. Andy Chan went over all the features of the new vechicle and progaming the different devices before we drove away. Royal Oak Lexus provides a friendly professional experience More

Alex is phenomenal and does not use pressure tactics Alex is a great communicator and easy to deal with. He’s very knowledgeable and answers all your questions without any filler. I wouldn’t hesitate rec Alex is a great communicator and easy to deal with. He’s very knowledgeable and answers all your questions without any filler. I wouldn’t hesitate recommending Alex and this dealership to anyone of my friends and family. Will definitely reach out to him again when I need another vehicle. More

Amazing curstomer service Lexus was terrific to me and being flexible with the options available with cost. They provided A1 customer service with a great team of staff. highly Lexus was terrific to me and being flexible with the options available with cost. They provided A1 customer service with a great team of staff. highly recommend Royal Oak of Lexus and Find Gerald to Help you out if he’s there! (He’s awesome) More

Great Experience Great experience working with Kevin and the team. They were very personable and warm. They made us feel welcome. I will recommend Royal Oak Lexus anyt Great experience working with Kevin and the team. They were very personable and warm. They made us feel welcome. I will recommend Royal Oak Lexus anytime. More