Lexus of Royal Oak

Really good I had a really good experience purchasing a new vehicle from Lexus of Royal Oak. They were very easy to work with and they were committed to doing th I had a really good experience purchasing a new vehicle from Lexus of Royal Oak. They were very easy to work with and they were committed to doing things with the highest quality. More

Friendly, Professional Dealership I had seen a Lexus online, and was interested in just "taking a look". When we went to the dealership,we were greeted at the door by Alex and he was I had seen a Lexus online, and was interested in just "taking a look". When we went to the dealership,we were greeted at the door by Alex and he was most accommodating. He went over the vehicle we were interested in, brought the car to us to look at and then we decided to take it for a drive. Of course I fell in love with this ride. Alex went over the details for purchasing, he did not pressure us and gave us time to think about it. We did purchase the vehicle and I am super happy with it. Everything went smooth with the paperwork. The best part of all is Alex delivered our vehicle to us in our city, 3 hours away. So accommodating, thank you for the great service. More

Professional Dealership This dealership provides a non stressful experience for purchasing a new vechicle. Our sales consultant Stewart Lum was excellent to deal with, provid This dealership provides a non stressful experience for purchasing a new vechicle. Our sales consultant Stewart Lum was excellent to deal with, providing us with the tools to make our decision. Candice He was very friendlly and knowledgeable with the financial end. Andy Chan went over all the features of the new vechicle and progaming the different devices before we drove away. Royal Oak Lexus provides a friendly professional experience More

Alex is phenomenal and does not use pressure tactics Alex is a great communicator and easy to deal with. He’s very knowledgeable and answers all your questions without any filler. I wouldn’t hesitate rec Alex is a great communicator and easy to deal with. He’s very knowledgeable and answers all your questions without any filler. I wouldn’t hesitate recommending Alex and this dealership to anyone of my friends and family. Will definitely reach out to him again when I need another vehicle. More

Amazing curstomer service Lexus was terrific to me and being flexible with the options available with cost. They provided A1 customer service with a great team of staff. highly Lexus was terrific to me and being flexible with the options available with cost. They provided A1 customer service with a great team of staff. highly recommend Royal Oak of Lexus and Find Gerald to Help you out if he’s there! (He’s awesome) More

Great Experience Great experience working with Kevin and the team. They were very personable and warm. They made us feel welcome. I will recommend Royal Oak Lexus anyt Great experience working with Kevin and the team. They were very personable and warm. They made us feel welcome. I will recommend Royal Oak Lexus anytime. More

Great service and friendly staff Amazing service. Really made buying a new car painless. Would definitely buy another car at this location. Appreciated the hard work of the staff a Amazing service. Really made buying a new car painless. Would definitely buy another car at this location. Appreciated the hard work of the staff and how nice they were to deal with. More

Excellent Service from Adrian and Deanne Adrian and Deanne provided me with excellent service. They are patient answering all my question and they don't sale things that I don't need. Adrian and Deanne provided me with excellent service. They are patient answering all my question and they don't sale things that I don't need. More

Amazing! Excellent overall experience! I Live 3 hours away from Royal Oak Lexus and from my very first phone call to Stewart Lum I felt comfortable, he was professional and answered all my I Live 3 hours away from Royal Oak Lexus and from my very first phone call to Stewart Lum I felt comfortable, he was professional and answered all my questions effortlessly. He sent me a video of the vehicle which really helped me see the interior and all the features! When my husband and I drove to Calgary the next day for our appointment we were a bit early but he was ready for us and the experience was amazing! We had refreshments immediately and he brought the car over for us to test drive, explaining everything as we looked it over, although the car was for myself I wanted my husband to test drive it so I could really check it out and Stewart was very thorough going through it all with me! Our Best experience ever buying a new vehicle and we’ve purchased several! We are both very impressed and the dealership offers free pedicure and manicures when you have your vehicle serviced! I mean Really! How great is that! More

Last minute change to price of vehicle by dealership My experience with both Candace and Richard was excellent. Both were very pleasant to deal with , very knowledgeable and professional. Kevin was my My experience with both Candace and Richard was excellent. Both were very pleasant to deal with , very knowledgeable and professional. Kevin was my sales person and the initial deal went very well. We negotiated a price and the dealership looked at my existing vehicle to give me a trade in price. This price was very low, so at the time of purchase I asked this question. If I sell my vehicle prior to picking up the new vehicle and don't do the trade in, do I just add the trade in value allocated by the dealer to the new car price to come up with a new total amount owing. I was told yes by 2 different people at the dealership. I was called a week later and told my vehicle had arrived. At that time I told Kevin that I had sold my vehicle and again asked if I just added on the amount of the trade in value to the new car price previously given (GST of course would be recalculated). I was paying cash and needed the correct value to supply a bank draft. Again I was told this was correct. 10 min after this conversation I was called by Kevin and told that the vehicle was going to cost me $1000 more than what I was told because I was no longer trading in my vehicle. Changing the price at the last minute after I had asked this same question on 3 separate occasions was very unprofessional of the dealership and left me feeling like they were just trying to make more profit than originally agreed upon.. More