Lexus of Richmond Hill

I am not satisfied with Lexus of Richmond Hill, because the issue that happened to my car could very well have been caused by one of their own service staff. There are security cameras installed in the ser the issue that happened to my car could very well have been caused by one of their own service staff. There are security cameras installed in the service area, and by reviewing the footage, they could have clarified what really happened — but they refused to do so. As a result, I was left with a massive cost, and at no point did they support me or take my concerns seriously. To this day, I still don’t know what exactly caused the problem with my car, and they made no effort to help me understand it. More

I recently brought my car in for servicing and had the pleasure of working with Casey. Casey demonstrated exceptional professionalism an in-depth knowledge of the brand. I highly recommend Casey and look pleasure of working with Casey. Casey demonstrated exceptional professionalism an in-depth knowledge of the brand. I highly recommend Casey and look forward to future interaction. Thank you again Casey. More

2 hours for the earliest booked appointment for an oil change Will not be back and not cheap $186.00.booked appointment for 7:30 and after questioning them why it was taking so long told the tech guys w change Will not be back and not cheap $186.00.booked appointment for 7:30 and after questioning them why it was taking so long told the tech guys who do the oil changes don't start till 8:00.!!!! More

Warning: Avoid Adam Fang at Lexus of Richmond Hill. I visited this dealership on June 6, 2025, excited to lease a 2025 NX350h in Black with Red interior I was ready to sign that day. Instead, I enc I visited this dealership on June 6, 2025, excited to lease a 2025 NX350h in Black with Red interior I was ready to sign that day. Instead, I encountered one of the most dishonest sales experiences I’ve ever had. Sales rep Adam Fang lied and claimed the configuration I wanted didn’t exist anywhere in Canada not in Calgary, not Edmonton, not even available to order. He never checked inventory, never called anyone just pushed me into a different car (Cloudburst Grey) claiming it was the “only one left” and that I’d eventually “grow into it.” Under pressure, I signed. But once I got home and did a quick search, I found the exact configuration available at two other local Lexus dealerships. What Adam told me wasn’t just wrong, it was deliberate misrepresentation to push a sale. I immediately cancelled the lease, and ended up getting the Black/Red NX350h from another dealer who found it in minutes. This wasn’t a misunderstanding. This was a manipulative and unethical sales tactic. OMVIC’s Code of Ethics says a salesperson must avoid misrepresentation, Adam did the exact opposite. Lexus is a premium brand. This dealership and Adam in particular fell far below that standard. If you value honesty and professionalism, take your money and spend it elsewhere. More

Very bad buying experience. Salesperson had minimal knowledge about the car.upsell lot of things. Will never buy another car from them. Salesperson had minimal knowledge about the car.upsell lot of things. Will never buy another car from them. More

🚨 Lexus failed me — this car is a lemon. 🚨 While driving 70 km/h during rush hour, my Lexus stopped in traffic with no warning. Police had to escort me off the road. Lexus refused to sen 🚨 While driving 70 km/h during rush hour, my Lexus stopped in traffic with no warning. Police had to escort me off the road. Lexus refused to send a loaner or even an Uber — because I was “too close to home” (under 80km). This car already had major wiring issues (caused by rodents due to soy insulation), and now it’s putting my safety at risk again. More

We recently purchased a 2021 Lexus Rx Sport ,and we couldn't be more happier with both the car and the incredible service we received !!A HUGE THANK YOU TO LUISA FON GOLDRING ,she was absolutely amazin couldn't be more happier with both the car and the incredible service we received !!A HUGE THANK YOU TO LUISA FON GOLDRING ,she was absolutely amazing .From the moment we met her ,we knew we were in great hands.She is extremely knowledgeable and professional, and she made the entire buying process smooth and enjoyable .She knew everything about the car ,answered all our questions with confidence and guided us through every step effortlessly .It was truly a pleasure working with her .If we could give her 10 stars ,we absolutely would !!!!!But since 5 stars is the max ,she definitely deserves every single one .Best seller ever !!!!!! Thank you Luisa !!!! we are so grateful for your help and love our new Lexus!! More

Recently had a service in RH Lexus. Service advisor gave misleading information and forced to replace a part, which otherwise would have gone for another year. Service advisor gave misleading information and forced to replace a part, which otherwise would have gone for another year. More

I recently had an outstanding experience at Lexus of Richmond Hill, where I purchased my Lexus. My salesman, Amar, was amazing, knowledgeable and supportive. I was not sure if UX is better for my nee Richmond Hill, where I purchased my Lexus. My salesman, Amar, was amazing, knowledgeable and supportive. I was not sure if UX is better for my needs on NX. He let me to test drive them both and patiently explained the differences. He wasn’t pushy, which made the experience even more enjoyable! From test driving to finalizing the purchase, Amar professionally and patiently supported me. I truly appreciated Amar’s attention to details and his willingness to help customers and provide the best customer Service. If you're in the market for a good Lexus, I highly recommend visiting Lexus of Richmond Hill and asking for Amar. His professionalism and knowledge make all the difference! More