Lexus of London - Service Centre

Quality service response I arrived at dealer 20 min before closing on a Saturday. Romeo greeted me, helped me with my minor issue, replacing key batteries etc. While there, he I arrived at dealer 20 min before closing on a Saturday. Romeo greeted me, helped me with my minor issue, replacing key batteries etc. While there, he popped in a new taill light, all without hurry, yet service was prompt. He had a quick look at the car as we were heading onto highway, all good to go! I really appreciated the warm welcome, and thorough service feel. More

Both the sales and service areas are outstanding. All the folks at the dealership are very welcoming and helpful. There is no question this is the best dealer experience that I have had over the many All the folks at the dealership are very welcoming and helpful. There is no question this is the best dealer experience that I have had over the many years of car buying. More

Excellent service and staff The staff is consistently professional, friendly, and helpful. It is a pleasure to come in. If I choose to wait for work to be done on the vehicle, The staff is consistently professional, friendly, and helpful. It is a pleasure to come in. If I choose to wait for work to be done on the vehicle, the environment is pleasant to be in or if I choose, they make it easy to either get a ride to and from the dealership or provide a loaner vehicle. The flexibility is there to meet my needs. The service to be done on the vehicle is presented in advanced and they discuss with me any additional work that is required before proceeding with the job. It is a treat to have the car cleaned after being serviced! More

Excellent service department I have been receiving service from Lexus of London since I bought my Rx450h in the fall of 2009. They are consistently helpful and professional and it I have been receiving service from Lexus of London since I bought my Rx450h in the fall of 2009. They are consistently helpful and professional and it is a pleasure bringing my car in for service. I especially enjoy dealing with Karen Campbell who is always pleasant and is very knowledgeable. A great dealership all round. More

Great Service and accommodating personal. Great service, easy to talk to employees who will ensure that your vehicle is at a proper state. Although the price of service might seem on the high Great service, easy to talk to employees who will ensure that your vehicle is at a proper state. Although the price of service might seem on the high end, but have not yet been disappointed with the end result. More

Winter wheels and 8000 km service I would give the service staff at Lexus of London a 10 out of 10 rating for being efficient and friendly in the performance of my service appointment. I would give the service staff at Lexus of London a 10 out of 10 rating for being efficient and friendly in the performance of my service appointment. My vehicle was returned to me at the promised time with the work completed and the vehicle very clean inside and out. I have experienced a lot of different manufacturer's service facilities over my 49 years and 20 new cars, Lexus of London is by far the best!. I would also say the purchase experience and sales staff were the best of all as well. More

Reliable Service and trustworthy sales It was the service that sold us first and then when we wanted NEW, sales impressed us just as much. They make sure your happy. We are not unreasonable It was the service that sold us first and then when we wanted NEW, sales impressed us just as much. They make sure your happy. We are not unreasonable people, but we do expect excellence when we buy at this level. We are true believers of sometimes you get what you pay for, and you get back what you put out there.... More

Best service Being in the serive industry myself, I wanted to say what great service we received (my son and I) from Romeo NIssan when we picked up our car. Being in the serive industry myself, I wanted to say what great service we received (my son and I) from Romeo NIssan when we picked up our car. More

they do customer service the right way. Customer service is always top rate. They always let me know how much it will be. Very thorough. They let me know and make decisions before they do Customer service is always top rate. They always let me know how much it will be. Very thorough. They let me know and make decisions before they do the work. More

Great Dealership! Recently, I had my Lexus RX serviced, plus rejuvenated with the President Detailing Package at Lexus of London. During that time I had the pleasure of Recently, I had my Lexus RX serviced, plus rejuvenated with the President Detailing Package at Lexus of London. During that time I had the pleasure of being attended to by Romeo Nissan and Jason Janusz. Both were very professional, knowledgeable and personable. Also, my car looks like new again, thanks to Andrew from your detailing department. It is great to be a customer of a company who actively supports various charities in the London community! Thanks to all of you! More