Lexus of London - Service Centre

Excellent Service I would like to acknowledge the excellent level of service provided by Karen Campbell at Lexus of London. Karen is extremely knowledgeable, friendly, I would like to acknowledge the excellent level of service provided by Karen Campbell at Lexus of London. Karen is extremely knowledgeable, friendly, professional, and accommodating from the time of booking through to completion of service. She takes the time to thoroughly explain the recommended work as well as what was done per the invoice. Karen has also gone above and beyond in answering questions on the phone and in the dealership by providing assistance with a loaner car when needed and showing me how to address smaller issues with my key fob, window washer fluid refill, and others. Thank you Karen! Nancy More

I just leased a new 2014 IS250 and I had an extra key from the 2010 IS250 that I just traded in. I wondered if this key could be programmed to the new IS. After I explained the situation to Adam he did t from the 2010 IS250 that I just traded in. I wondered if this key could be programmed to the new IS. After I explained the situation to Adam he did the research and investigation immediately and got back to me. He advised has the Smart Key Codes been the same it may have been possibility. I have been servicing my Lexus vehicle at Lexus of London for several years now and I have to say that no matter what the circumstance Adam has gone out of his way to make my experience exceptional! Thanks Adam for all your efforts. Steve Pineau More

After an extremely cold night, my parking brake froze. I thought I managed to free it on my own, but for reassurance, I spoke with Romeo Nissan, service consultant, and he suggested for me to bring the vehi thought I managed to free it on my own, but for reassurance, I spoke with Romeo Nissan, service consultant, and he suggested for me to bring the vehicle in. They took me right away, and although I had to rush off to work, the courtesy shuttle took care of me. At the end of the day, much to my surprise, the dealership had cleaned out the salt and sand in the interior, examined and serviced the parking brake assembly, and there was no charge. I was expecting to pay for the service required, but, the thoughtfulness and kindness received was priceless. This is service above and beyond the standard of care in todays world. Thank you very much, I will definitely pass on my experience to all who will listen. More

Service appointment times are normally within a day or two. Service personnel are knowledgeable about product, and excellent at explaining work required. Wait times are reasonable and loaners are almost a two. Service personnel are knowledgeable about product, and excellent at explaining work required. Wait times are reasonable and loaners are almost always available. Waiting area is comfortable with coffee etc. and papers available. More

Romeo Nissan was professional in every sense of the word . He was also very courteous and kind. He returned all calls promptly, even when his shift had ended. Allan Calvert delivered our battery to our home . He was also very courteous and kind. He returned all calls promptly, even when his shift had ended. Allan Calvert delivered our battery to our home in Sarnia on his own time which we really appreciated. we would feel very comfortable about recommending Romeo to anyone we know who needs automobile service and will definitely return ourselves as required. Sincerely Bill and Sari Logan More

Lexus is fortunate to have an employee of the caliber of Romeo Nissan. he made my current experience most memorable, unforgettable and indeed very satisfying. Romeo Nissan. he made my current experience most memorable, unforgettable and indeed very satisfying. More

the service was on time and explained in detail when i picked up my car. I was also told what would need to be done the next service. I did not have to wait for a loner car and Romeo came out and explaine picked up my car. I was also told what would need to be done the next service. I did not have to wait for a loner car and Romeo came out and explained to me how to use the keyless. He was friendly and courteous. Excellent service. More

I recently had my car serviced at Lexus of London. What a great experience dealing with Romeo Nissan and Karen Campbell. True professionals, very knowledgeable and extremely friendly. Not only does Lexus a great experience dealing with Romeo Nissan and Karen Campbell. True professionals, very knowledgeable and extremely friendly. Not only does Lexus make great cars they also hire quality people. Thanks Romeo and Karen. Tim Wilson. More

I received excellent service while getting my ES serviced at Lexus of London, Romeo was extremely knowledgeable about all the facets of the ES, and took time to answer all the questions I had, Thanks, will d at Lexus of London, Romeo was extremely knowledgeable about all the facets of the ES, and took time to answer all the questions I had, Thanks, will definitely be coming back to get my ES serviced here! More

We received amazing service when we brought our Lexus in to be looked at. Romeo Nissan looked after us and from the moment we stepped into the service area, he treated us with the utmost respect and answere to be looked at. Romeo Nissan looked after us and from the moment we stepped into the service area, he treated us with the utmost respect and answered all our questions. Romeo is truly an asset to the Lexus team. More