Lexus of London - Service Centre

Can't do better! The reception desk, run by Rhonda, is efficient and friendly. Even if you know how to make a coffee in their machine, she will cheerfully help you. The reception desk, run by Rhonda, is efficient and friendly. Even if you know how to make a coffee in their machine, she will cheerfully help you. All of the service advisors are friendly and helpful, and make the visit much less painful! All work seems to be done efficiently and well, and the car-cleaning crew does a great job. It's a nice extra to have the car returned looking like new. Thanks! More

Fantastic, friendly, speedy service!! Romeo was my service advisor and was a pleasure to work with. He provided courteous, speedy, and extremely friendly service!! I would highly re Romeo was my service advisor and was a pleasure to work with. He provided courteous, speedy, and extremely friendly service!! I would highly recommend him and this dealership to anyone! Regards Summit More

Review Employee was very knowledgeable, and helpful. Everyone was very friendly. Fast service and booking times. Will be returning for sure. Everyone was ver Employee was very knowledgeable, and helpful. Everyone was very friendly. Fast service and booking times. Will be returning for sure. Everyone was very trustworthy people. More

Great Experience I recently had the pleasure of dealing with Romeo Nissan at Lexus of London. Romeo went the extra mile to answer my questions and even consulted with I recently had the pleasure of dealing with Romeo Nissan at Lexus of London. Romeo went the extra mile to answer my questions and even consulted with one of the service centre's master technicians on my behalf. Romeo immediately put my mind at ease; my repairs were completed successfully and at much less cost than quoted by the dealership in my hometown. I highly recommend Lexus of London even if it means going out of your way. More

Always great advice and service I've had my car serviced by Lexus of London for over a year now after having moved from Waterloo. Since coming to Lexus of London Karen, Romeo and th I've had my car serviced by Lexus of London for over a year now after having moved from Waterloo. Since coming to Lexus of London Karen, Romeo and the rest of their team have always handled all of my requests, questions, and my car with the utmost respect and care. They've always offered alternatives but when doing so they have given me both the pro's and the con's with every service or repair. I can't imagine taking my car to anyone else! More

Excellent Service I would like to acknowledge the excellent level of service provided by Karen Campbell at Lexus of London. Karen is extremely knowledgeable, friendly, I would like to acknowledge the excellent level of service provided by Karen Campbell at Lexus of London. Karen is extremely knowledgeable, friendly, professional, and accommodating from the time of booking through to completion of service. She takes the time to thoroughly explain the recommended work as well as what was done per the invoice. Karen has also gone above and beyond in answering questions on the phone and in the dealership by providing assistance with a loaner car when needed and showing me how to address smaller issues with my key fob, window washer fluid refill, and others. Thank you Karen! Nancy More

I just leased a new 2014 IS250 and I had an extra key from the 2010 IS250 that I just traded in. I wondered if this key could be programmed to the new IS. After I explained the situation to Adam he did t from the 2010 IS250 that I just traded in. I wondered if this key could be programmed to the new IS. After I explained the situation to Adam he did the research and investigation immediately and got back to me. He advised has the Smart Key Codes been the same it may have been possibility. I have been servicing my Lexus vehicle at Lexus of London for several years now and I have to say that no matter what the circumstance Adam has gone out of his way to make my experience exceptional! Thanks Adam for all your efforts. Steve Pineau More

After an extremely cold night, my parking brake froze. I thought I managed to free it on my own, but for reassurance, I spoke with Romeo Nissan, service consultant, and he suggested for me to bring the vehi thought I managed to free it on my own, but for reassurance, I spoke with Romeo Nissan, service consultant, and he suggested for me to bring the vehicle in. They took me right away, and although I had to rush off to work, the courtesy shuttle took care of me. At the end of the day, much to my surprise, the dealership had cleaned out the salt and sand in the interior, examined and serviced the parking brake assembly, and there was no charge. I was expecting to pay for the service required, but, the thoughtfulness and kindness received was priceless. This is service above and beyond the standard of care in todays world. Thank you very much, I will definitely pass on my experience to all who will listen. More

Service appointment times are normally within a day or two. Service personnel are knowledgeable about product, and excellent at explaining work required. Wait times are reasonable and loaners are almost a two. Service personnel are knowledgeable about product, and excellent at explaining work required. Wait times are reasonable and loaners are almost always available. Waiting area is comfortable with coffee etc. and papers available. More

Romeo Nissan was professional in every sense of the word . He was also very courteous and kind. He returned all calls promptly, even when his shift had ended. Allan Calvert delivered our battery to our home . He was also very courteous and kind. He returned all calls promptly, even when his shift had ended. Allan Calvert delivered our battery to our home in Sarnia on his own time which we really appreciated. we would feel very comfortable about recommending Romeo to anyone we know who needs automobile service and will definitely return ourselves as required. Sincerely Bill and Sari Logan More