Lexus of London - Service Centre

After an extremely cold night, my parking brake froze. I thought I managed to free it on my own, but for reassurance, I spoke with Romeo Nissan, service consultant, and he suggested for me to bring the vehi thought I managed to free it on my own, but for reassurance, I spoke with Romeo Nissan, service consultant, and he suggested for me to bring the vehicle in. They took me right away, and although I had to rush off to work, the courtesy shuttle took care of me. At the end of the day, much to my surprise, the dealership had cleaned out the salt and sand in the interior, examined and serviced the parking brake assembly, and there was no charge. I was expecting to pay for the service required, but, the thoughtfulness and kindness received was priceless. This is service above and beyond the standard of care in todays world. Thank you very much, I will definitely pass on my experience to all who will listen. More

Service appointment times are normally within a day or two. Service personnel are knowledgeable about product, and excellent at explaining work required. Wait times are reasonable and loaners are almost a two. Service personnel are knowledgeable about product, and excellent at explaining work required. Wait times are reasonable and loaners are almost always available. Waiting area is comfortable with coffee etc. and papers available. More

Romeo Nissan was professional in every sense of the word . He was also very courteous and kind. He returned all calls promptly, even when his shift had ended. Allan Calvert delivered our battery to our home . He was also very courteous and kind. He returned all calls promptly, even when his shift had ended. Allan Calvert delivered our battery to our home in Sarnia on his own time which we really appreciated. we would feel very comfortable about recommending Romeo to anyone we know who needs automobile service and will definitely return ourselves as required. Sincerely Bill and Sari Logan More

Lexus is fortunate to have an employee of the caliber of Romeo Nissan. he made my current experience most memorable, unforgettable and indeed very satisfying. Romeo Nissan. he made my current experience most memorable, unforgettable and indeed very satisfying. More

the service was on time and explained in detail when i picked up my car. I was also told what would need to be done the next service. I did not have to wait for a loner car and Romeo came out and explaine picked up my car. I was also told what would need to be done the next service. I did not have to wait for a loner car and Romeo came out and explained to me how to use the keyless. He was friendly and courteous. Excellent service. More

I recently had my car serviced at Lexus of London. What a great experience dealing with Romeo Nissan and Karen Campbell. True professionals, very knowledgeable and extremely friendly. Not only does Lexus a great experience dealing with Romeo Nissan and Karen Campbell. True professionals, very knowledgeable and extremely friendly. Not only does Lexus make great cars they also hire quality people. Thanks Romeo and Karen. Tim Wilson. More

I received excellent service while getting my ES serviced at Lexus of London, Romeo was extremely knowledgeable about all the facets of the ES, and took time to answer all the questions I had, Thanks, will d at Lexus of London, Romeo was extremely knowledgeable about all the facets of the ES, and took time to answer all the questions I had, Thanks, will definitely be coming back to get my ES serviced here! More

We received amazing service when we brought our Lexus in to be looked at. Romeo Nissan looked after us and from the moment we stepped into the service area, he treated us with the utmost respect and answere to be looked at. Romeo Nissan looked after us and from the moment we stepped into the service area, he treated us with the utmost respect and answered all our questions. Romeo is truly an asset to the Lexus team. More

Approximately one year ago we purchased our first Lexus product- a 2012 RX 350. It has been a very enjoyable experience both from a purchase and customer service standpoint. Recently we moved and I have product- a 2012 RX 350. It has been a very enjoyable experience both from a purchase and customer service standpoint. Recently we moved and I have been unsuccessful in programming the Lexus Homelink feature to operate my automatic garage door opener. I contacted Lexus of London to explain the problem, and I was connected to Mat Granger, a sales representative. Mat very patiently explained how the programming is normally done, and when we were still unable to get the function to work, he did some digging on the internet and sent me a link to some specific instructions that appear to be somewhat different than is described in the owners manual. I look forward to working through these instructions and hopefully can contact Matt with good news that the programming was successful. Both my wife and I were very impressed that Mat (although not the salesperson I bought the vehicle from) went out of his way to help us with this process, and even offered to arrange for a Lexus manager to drop by the house sometime to help solve this issue. Ian LeConte, Sarnia More

I cannot emphasize enough the quality of service and the quality of vehicle that the Lexus dealership of London provides. Alan Calvert's friendliness, professionalism and welcoming demeanour always make yo quality of vehicle that the Lexus dealership of London provides. Alan Calvert's friendliness, professionalism and welcoming demeanour always make you feel like you're someone special. He goes out of his way to come and greet you at the door each and every time. And he remembers your name!!! As well, both Karen and Lindsy in the service department have been an absolute pleasure. They are always so courteous and friendly. As a matter of fact, everyone at the Lexus of London dealership have been amazing. It's nice to know that going to get your car serviced is always going to be an enjoyable experience, something to look forward to. Thanks again Alan, Karen and Lindsy, and everyone at the Lexus of London dealership, Michele Lajoie More