Lexus of London - Service Centre

Always a great experience Everyone I meet at this dealership is very friendly and they all want to help the customer. They also go above and beyond - for example I think it wa Everyone I meet at this dealership is very friendly and they all want to help the customer. They also go above and beyond - for example I think it was Karen who found out that I wanted new floor mats but didn't want to pay for a full replacement set. She went on a hunt and found some that were already at the dealership. I was able to get the set for a better price. The only trouble I have is with the phone system. You have to know the number for the person you want to talk to, and if they aren't there you have to leave a message. I would prefer to have an option to connect with another customer service person rather than have to wait for a call back. Just a suggestion. More

Customer Service Par Excellence The dealer service team is always most courteous and willing to go that extra mile to assist - even driving to the mall to jump-start my vehicle one The dealer service team is always most courteous and willing to go that extra mile to assist - even driving to the mall to jump-start my vehicle one day. Congratulations and thanks to Adam and his team - Romeo, Jason and Karen!! . More

Excellent Dearlership fantastic people. Always a great experience. Friendly, professional people Very Clean Dealership. Great Lexus products for sale. Car always clean when picked up Ke Always a great experience. Friendly, professional people Very Clean Dealership. Great Lexus products for sale. Car always clean when picked up Keep up the great work Kudos More

Fast and Very Courteous Had tome tire pressure problems showing up on the computer on my older Lexus. They took some time and checked all the tires, reset the computer and se Had tome tire pressure problems showing up on the computer on my older Lexus. They took some time and checked all the tires, reset the computer and sent me on my way in 15 minutes with complimentary service. More

I'm a Person!!! Wow..........this is my second time at this dealership and the service people and conceirge are OUTSTANDING. They make me feel like they are truly Wow..........this is my second time at this dealership and the service people and conceirge are OUTSTANDING. They make me feel like they are truly concerned about my safety and not just get me in/get me out. They take the time to listen and explain. And.............prior to purchasing my Lexus, I had heard that Lexus dealerships over-charge. Well............definitely not the case!! I HIGHLY, HIGHLY recommend this dealership and their service department. Keep up the good work Lexus of London and I will own a Lexus for the rest of my life!!!! More

Can't do better! The reception desk, run by Rhonda, is efficient and friendly. Even if you know how to make a coffee in their machine, she will cheerfully help you. The reception desk, run by Rhonda, is efficient and friendly. Even if you know how to make a coffee in their machine, she will cheerfully help you. All of the service advisors are friendly and helpful, and make the visit much less painful! All work seems to be done efficiently and well, and the car-cleaning crew does a great job. It's a nice extra to have the car returned looking like new. Thanks! More

Fantastic, friendly, speedy service!! Romeo was my service advisor and was a pleasure to work with. He provided courteous, speedy, and extremely friendly service!! I would highly re Romeo was my service advisor and was a pleasure to work with. He provided courteous, speedy, and extremely friendly service!! I would highly recommend him and this dealership to anyone! Regards Summit More

Review Employee was very knowledgeable, and helpful. Everyone was very friendly. Fast service and booking times. Will be returning for sure. Everyone was ver Employee was very knowledgeable, and helpful. Everyone was very friendly. Fast service and booking times. Will be returning for sure. Everyone was very trustworthy people. More

Great Experience I recently had the pleasure of dealing with Romeo Nissan at Lexus of London. Romeo went the extra mile to answer my questions and even consulted with I recently had the pleasure of dealing with Romeo Nissan at Lexus of London. Romeo went the extra mile to answer my questions and even consulted with one of the service centre's master technicians on my behalf. Romeo immediately put my mind at ease; my repairs were completed successfully and at much less cost than quoted by the dealership in my hometown. I highly recommend Lexus of London even if it means going out of your way. More

Always great advice and service I've had my car serviced by Lexus of London for over a year now after having moved from Waterloo. Since coming to Lexus of London Karen, Romeo and th I've had my car serviced by Lexus of London for over a year now after having moved from Waterloo. Since coming to Lexus of London Karen, Romeo and the rest of their team have always handled all of my requests, questions, and my car with the utmost respect and care. They've always offered alternatives but when doing so they have given me both the pro's and the con's with every service or repair. I can't imagine taking my car to anyone else! More