Lexus of London - Service Centre

Friendly and Timely Everyone is always friendly and the vehicle was ready when they said it would be. They always wash the vehicle including the interior floor mats. Gr Everyone is always friendly and the vehicle was ready when they said it would be. They always wash the vehicle including the interior floor mats. Great Job! More

Very helpful The staff was very helpful and will go out of the way to help the customers. Especially Karen Campbell and I ask for her all the time. The staff was very helpful and will go out of the way to help the customers. Especially Karen Campbell and I ask for her all the time. More

Polite and friendly people who treated us with respect Recently we had to bring our car an oil change and get new wiper blades. Karen Campbell was the associate on duty. We found Karen to be friendly, an Recently we had to bring our car an oil change and get new wiper blades. Karen Campbell was the associate on duty. We found Karen to be friendly, and knowledgeable. We went over the next visit and what it would entail. I enjoy meeting with either Karen or Romeo who has helped us in the past as well. Lexus London is lucky to have such customer oriented people in their service area. More

Urgent Service Our vehicle arrived at the dealership on the back of a flat bed truck. They took care of the problem and gave us a lovely loaner until ours was repai Our vehicle arrived at the dealership on the back of a flat bed truck. They took care of the problem and gave us a lovely loaner until ours was repaired and ready to be picked up. More

Very helpful team Karen Campbell and Rhonda are always.extremely helpful. It is not just car service, way they treat the pleaple. Karen not only looks after your car, s Karen Campbell and Rhonda are always.extremely helpful. It is not just car service, way they treat the pleaple. Karen not only looks after your car, she will tell you what is best for your car. She tells and explain and if necessary telephone you what they found during the course of service . How important to replace that part before you breakdown in the middle of the road. She always makes a room even though I have forgotten my appointment. Rhonda always comes by your side and try to make you cofortable and offer you a cup of coffee. I have no hesitation to strongly recommend this dealership . More

Applied knowledge Sean McRae has been my advisor on vehicles for over five years. His customer service has been respectful and courteous! In fact he has become my frie Sean McRae has been my advisor on vehicles for over five years. His customer service has been respectful and courteous! In fact he has become my friend. Sean applies superb knowledge about cars in such simple ways such that even though I have very little knowledge about cars I feel as though I know everything about the product thereafter. I have recommended other clients to Sean and without them telling Sean about me - they have come back to say how impressed they were with Sean" s approach and knowledge and his attention to details More

Recommended Rick Watson at Lexus of London is an excellent associate. After I bought my Lexus from him, I was having trouble syncing my new iPhone to it. He retur Rick Watson at Lexus of London is an excellent associate. After I bought my Lexus from him, I was having trouble syncing my new iPhone to it. He returned my calls promptly and helpfully walked me through the process of syncing my phone to the vehicle. I recommend Rick Watson and the Lexus of London dealership. More

Customer Service at its Best Thanks to Romeo for another great customer experience today. He went above and beyond to get me a loaner car at the last minute and have my car repair Thanks to Romeo for another great customer experience today. He went above and beyond to get me a loaner car at the last minute and have my car repaired by the end of the day. Another exemplary customer experience! More

They know how to do customer service right! They always tell me up front how much it's going to cost. They are friendly, helpful and definitely know how to do customer service right! They always tell me up front how much it's going to cost. They are friendly, helpful and definitely know how to do customer service right! More

Great service Got a car from Jack at 2 years ago, love this car. Very freindly and professional. Great people and knowledgeable sales. Would return to do business a Got a car from Jack at 2 years ago, love this car. Very freindly and professional. Great people and knowledgeable sales. Would return to do business again! More