Lexus of London - Service Centre

Half of the Reason We Buy Lexus Products! We have been long-time Lexus owners and fans, but the service and the attention that we receive from the people at Lexus of London contributes a great We have been long-time Lexus owners and fans, but the service and the attention that we receive from the people at Lexus of London contributes a great deal to our enthusiasm for the brand. Not all Lexus dealerships treat their customers the way Lexus of London does. We own a second home in Florida and AVOID the dealership in our area. We try to schedule all maintenance to be done at Lexus of London. More

Great service Have been going to this dealership for over 15 years. Still with same car. Great customer service, very friendly staff. Always feel important. On Have been going to this dealership for over 15 years. Still with same car. Great customer service, very friendly staff. Always feel important. On time. Loaner car every time. Would never go anywhere else. Would never drive another car. More

8,000 km checkup The service area was ready to take my car when I arrived. They supplied me with a courtesy vehicle to use and completed everything within the timefram The service area was ready to take my car when I arrived. They supplied me with a courtesy vehicle to use and completed everything within the timeframe they quoted. The employees are so courteous and it is such a pleasure to go to this dealership. More

Annual Maintenance Lexus of London reminded me that my 07 ES 350 was due for its annual maintenance.They promptly scheduled an appointment and provided me with a courteo Lexus of London reminded me that my 07 ES 350 was due for its annual maintenance.They promptly scheduled an appointment and provided me with a courteous car. The work was done on time, and the staff was very helpful. Thankyou! More

customer service The customer service is very professional. Karen Campbell and Adam McCallum are very good to deal with. Both are very polite and professional and go a The customer service is very professional. Karen Campbell and Adam McCallum are very good to deal with. Both are very polite and professional and go above and beyond to make sure your experience at the Lexus of London dealership is second to none when getting your car serviced. More

Great service department I have my IS serviced according to L of L's recommendations and reminders. Throughout my dealings with the service department, I have consistently fou I have my IS serviced according to L of L's recommendations and reminders. Throughout my dealings with the service department, I have consistently found the L of L service representatives to be knowledgeable, helpful, professional and very pleasant to deal with. With regards to pricing, when I required 4 new regular tires and 4 new snow tires, L of L matched the prices of the big box stores. When I required 2 new rotors, they got them covered under warranty. Overall, very pleased with the service experience. More

recent service and new car purchase Both experiences outstanding. Honest caring staff. We have bought numerous vehicles at this location. Both the sales and service staff are always very Both experiences outstanding. Honest caring staff. We have bought numerous vehicles at this location. Both the sales and service staff are always very professional and polite. I would definitely recommend this dealership to others. More

most satisfying I have dealt with Lexus of London for over 14 years and have always been pleased. I will keep going back as long as they treat me as they have in the I have dealt with Lexus of London for over 14 years and have always been pleased. I will keep going back as long as they treat me as they have in the past. More

Five Star Dealership We have owned four Lexus vehicles and have been extremely pleased with all four. Our current 2013 Lexus GS and 2014 Lexus LS, are a pleasure to drive We have owned four Lexus vehicles and have been extremely pleased with all four. Our current 2013 Lexus GS and 2014 Lexus LS, are a pleasure to drive. Other than routine maintenance our Lexus vehicles have been virtually trouble free. When we do need servicing, Lexus of London's Service Department have exceeded our expectations. The service is extremely professional, my wife and I are treated with respect and timely service is always done well. Lexus of London is truly a 'five star dealership'! More

Impeccable service I rarely write reviews - but my experience today convinces me otherwise. This dealership has really exceptional service. Jason, in the service departm I rarely write reviews - but my experience today convinces me otherwise. This dealership has really exceptional service. Jason, in the service department, provided me fantastic service in a lot of ways tonight. Initially, there was a bit of a mix of with my appointment - but no issue at all on their end - they made sure I was accommodated fully and my car was fully looked after on short notice. But most impressive of all - I forgot to give the loaner car keys back to Jason at the end of the night. I drove all the way back to my place (nearly 30 minutes away) before I remembered. I called Jason expecting to drive back the next day. But instead, he took time after his long shift to drive all the way to my house to pick them up personally. The service of this dealership truly is amazing. I don't hesitate to wholeheartedly recommend them! Thank you. More