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Lexus of London - Service Centre

London, ON

4.9
1,006 Reviews

1,006 Reviews of Lexus of London - Service Centre

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September 03, 2016

Exceptional Service Experience The car was ready as promised. A loaner was provided. (A chance to test drive the newest model.) Car was very clean and provided with a complimentary More

by John123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2018 -

Lexus of London responded

Hi John, Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments.

September 01, 2016

service review courteous,efficient responsive service last minute appointment asked for in and out fees very reasonable always excellent comfortable surrounding More

by LEXPUTZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Janusz
Jan 21, 2018 -

Lexus of London responded

Hi there, Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments.

September 01, 2016

Last minute oil change My Lexus needed an oil change without my making a previous appointment. Jason looked after my service efficiently and graciously and got me in and ou More

by Donna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Janusz
Jan 21, 2018 -

Lexus of London responded

Hi Donna, Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments.

August 30, 2016

Been a customer here several years, they are great Very happy with Lexus if London , great service, cost is always what they say. I am very happy with this dealership, service and my vehicle More

by June252959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : None
Jan 21, 2018 -

Lexus of London responded

Hi June, Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments.

August 30, 2016

Very courteous and very capable service. My car needed a major repair. This was handled very expeditiously. Shortly after the repair was completed I traveled several thousand kilometers witho More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Janusz
Jan 21, 2018 -

Lexus of London responded

Hi Bill, Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments.

August 29, 2016

90K Service Helpful, efficient, friendly and efficient. Having a loaner car ready a super bonus. A major service is expensive but then it covers a lot of work. T More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Braddon
August 29, 2016

Never Disappointed Once again Lexus of London has exceeded my expectations ... just a regular service appointment on a regular day and again my vehicle was finished 2 ho More

by tmr123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam McCallum
Jan 21, 2018 -

Lexus of London responded

Hi there, Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments.

August 26, 2016

Gold Medal Service Lexus of London belongs on the top of the podium. Their staff are consistently friendly and professional and they are genuine in their concern that yo More

by Rio Bravo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Mazzella , Lyndsi Irwin
Jan 21, 2018 -

Lexus of London responded

Hi Rio, Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments.

August 23, 2016

Service was excellent and on time. Friendly and knowledgeable about problems that might happen during the timeline of my lease. Have been a Lexus user for ov More

by bearcat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2018 -

Lexus of London responded

Hi there, Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments.

August 22, 2016

Service appt Amazing customer service from Jason. Got my Lexus in for service within 24 hours. Very pleasant to deal with! Could not ask for better service then t More

by Izzie123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Janusz
Jan 21, 2018 -

Lexus of London responded

Hi Lizzie, Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments.

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