Lexus of London - Service Centre

Excellent. Excellent attention to detail and customer service. In for regular service and detailing. all aspects met my expectations as they always do. Would rec Excellent attention to detail and customer service. In for regular service and detailing. all aspects met my expectations as they always do. Would recommend Lexus of London to everyone. More

Met all my needs I had my vehicle in for a regular service when it was found that I needed all new brake pads and rotors . I had errands to run in London and Karen in I had my vehicle in for a regular service when it was found that I needed all new brake pads and rotors . I had errands to run in London and Karen in service arranged a loaner car for me at no charge. I also needed to be home in St. Marys by 4pm. I had a call at 3pm on my cell phone that the car was ready and washed. My car was serviced, my errands were run, and I had my new brakes installed. I was home by 4pm. Thank-you ! The service was friendly and professional and I was well taken care of.. Jean Hutton. More

Always professional and prompt It's a pleasure dealing with the service team at Lexus of London. They are always very prompt, friendly and professional. Only necessary service is pe It's a pleasure dealing with the service team at Lexus of London. They are always very prompt, friendly and professional. Only necessary service is performed on my vehicle each visit. More

exceptional service servicing our vehicles at Lexus of London is nothing but awesome from the moment we step in the building to the time we leave, all staff are friendly, servicing our vehicles at Lexus of London is nothing but awesome from the moment we step in the building to the time we leave, all staff are friendly, knowlegable and helpful More

Regular Service They took very good care of us. When I showed the shop advisor an issue I thought was really minor, they were on it. Lexus is stepping up and doing an They took very good care of us. When I showed the shop advisor an issue I thought was really minor, they were on it. Lexus is stepping up and doing another major parts replacement under warranty. Parts ordered and installation scheduled. Car was washed and ready to go when we got back with the loaner. They also swapped my winter tires (mounted) for the summers! Really enjoyed the experience. More

Amazing servIce every time. The entire service department is wonderful (Karen, Romeo), and extremely well trained. Check in is fast, efficient and the loaner Cecile option is he The entire service department is wonderful (Karen, Romeo), and extremely well trained. Check in is fast, efficient and the loaner Cecile option is helpful. Very welcoming environment. More

Excellent service I have went to Jason for every car related question I have and he is always giving me great advice and offering his assistance. He is not pushy as s I have went to Jason for every car related question I have and he is always giving me great advice and offering his assistance. He is not pushy as some can be, and really provides you with all the facts. You couldn't find a better car guy! More

Summary of service I always get great service at Lexus, staring with the 1st person I meet. Usually it's Karen who always remembers and calls me by name. She explains wh I always get great service at Lexus, staring with the 1st person I meet. Usually it's Karen who always remembers and calls me by name. She explains what is going to take place, contact phone numbers to confirm prices etc. They complete the service as explained and confirmed and give the vehicle a wash and then it's all ready to be picked up. Adam also went the extra mile re customer service. thk! More

Confidence & competence The service here is exceptional, and in my opinion that comes down to competency, professionalism, and warmness of its team. Jason is a gifted communi The service here is exceptional, and in my opinion that comes down to competency, professionalism, and warmness of its team. Jason is a gifted communicator who inspires confidence, and it is why I continue (despite my wife's objections) to bring our vehicle here for service. Keep it up folks! More

Good experience Jack Ali and Huayi Wang provided me kind, warm and patient service during the car purchasing process. I will definitely introduce them to my friends w Jack Ali and Huayi Wang provided me kind, warm and patient service during the car purchasing process. I will definitely introduce them to my friends who need to buy cars. More