Lexus of London - Service Centre

Great Service, Great Experience Took my 'new to me' Lexus in for an oil change and to ask some questions on winter storage, Karen Campbell welcomed me, dealt with my questions effici Took my 'new to me' Lexus in for an oil change and to ask some questions on winter storage, Karen Campbell welcomed me, dealt with my questions efficiently and called to update me as my car was being serviced. The entire experience wonderful from the moment we arrived until I drove away and the price for my oil change was less than the cost of going to 'quickie lube' place. My car was washed and wiped and ready to go ahead of schedule. I can hardly wait for my next scheduled service.....how crazy is that!! More

I am always impressed with the Service Department Whether purchasing a new vehicle or having my vehicle serviced, it's always a pleasure dealing with such devoted and professional people. No hesitati Whether purchasing a new vehicle or having my vehicle serviced, it's always a pleasure dealing with such devoted and professional people. No hesitation to return to Lexus of London for my next vehicle. More

Oil change Was taken immediately upon arrival - told how long it would take and how much - I was waiting - and it was done on time and to my satisfaction. Was taken immediately upon arrival - told how long it would take and how much - I was waiting - and it was done on time and to my satisfaction. More

fantastic service experience Karen oversees most of my service visits at Lexus of London. She is fantastic. Professional, courteous and efficient. She—like all of the staff at Lex Karen oversees most of my service visits at Lexus of London. She is fantastic. Professional, courteous and efficient. She—like all of the staff at Lexus of London—always make me feel welcome, and always make an extra effort to make sure that my needs are met. More

Service The Service is always great plus getting a loaner and very friendly staff, highly recommend , also our vehicle was delivered to our home which is a 1h The Service is always great plus getting a loaner and very friendly staff, highly recommend , also our vehicle was delivered to our home which is a 1hour drive from London, thank you Karen , More

Service department excellent customer service Friendly service advisors, engaged and knowledgeable Offer bevarages, ensure you are not waiting to be served Loaner veh excellent customer service Friendly service advisors, engaged and knowledgeable Offer bevarages, ensure you are not waiting to be served Loaner vehicle always avialable and clean More

Untouchable Service Department Dealership and service department were excellent and extremely professional. Great loaner cars anytime I need service. Staff is super friendly and hel Dealership and service department were excellent and extremely professional. Great loaner cars anytime I need service. Staff is super friendly and helpful, even for the slightest thing and explain everything that they're doing in plain-English. Will be at the top of my list for my next purchase! More

Great service! My father recently decided to stop driving. He gifted me his low mileage 2007 Lexus which I am very proud to drive. My first visit to Lexus of Londo My father recently decided to stop driving. He gifted me his low mileage 2007 Lexus which I am very proud to drive. My first visit to Lexus of London was to fix a faulty window. While fixing the window and performing an outstanding safety recall, the mechanic noticed something unusual with the water pump which led to its replacement. I was told that the coolant reservoir was basically empty so had the mechanic not spotted the problem, I could have faced a serious engine problem in a matter of hours or days. Many thanks to the mechanic who spotted the problem! Adam McCallum welcomed me as a first-time customer and Karen Campbell kept me well-informed of the progress of the repairs during the course of the day as they had to keep the car longer than originally planned. The loaner 2016 ES350 was kind of nice to drive for a day too! More

Service visit Very helpful. We talked about service need and the costs. We also talked about seeing a new car and choices available. We are considering our options Very helpful. We talked about service need and the costs. We also talked about seeing a new car and choices available. We are considering our options. More

Excellent Service as Always Visit was for normal scheduled service ... Was a little early dropping my vehicle off, but was handled promptly. Service completed on time and for th Visit was for normal scheduled service ... Was a little early dropping my vehicle off, but was handled promptly. Service completed on time and for the verbally quoted price. Overall excellent treatment. More