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Lexus of London - Service Centre

London, ON

4.9
1,000 Reviews

1,000 Reviews of Lexus of London - Service Centre

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March 10, 2017

55 point inspection Excellent!! We are guests, wait in a lovely private area, chatting with other happy LEXUS owners. Coffees, teas, snacks. Plus...,,,nothing was wron More

by Sandy
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allan Calvert
Jan 20, 2018 -

Lexus of London responded

Hi Sandy, thank you for leaving us a review. Lexus of London relies on feedback from customers like yourself to understand how we are performing and we appreciate you taking the time to let us know about your experience. We hope to see you back at our dealership again for future service appointments.

March 10, 2017

Fantastic service... Always! This dealership strives for customer satisfaction and consistently outperforms themselves. Thank you for the excellent and friendly service! This is a More

by faultlog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2018 -

Lexus of London responded

Hi there, thank you for taking the time to write us a review. Feedback from customers like yourself is important to Lexus of London as it lets us know how we are performing, and we are glad to hear about your experience. If there is anything else we can assist you with, please don't hesitate to get in touch.

March 01, 2017

Always a pleasure Visiting the Lexus of London Service department is always a pleasure, these staff members are always friendly, helpful, knowledgable and efficient! I More

by Laura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lyndsi Irwin
Jan 20, 2018 -

Lexus of London responded

Hi Laura, thank you for taking the time to write us a review. Feedback from customers like yourself is important to Lexus of London as it lets us know how we are performing, and we are glad to hear about your experience. If there is anything else we can assist you with, please don't hesitate to get in touch.

February 20, 2017

Satisfied I would recommend to others after purchase service is excellent. Prompt service and well done . The loaner vechile is welcome. Being out of town all t More

by AM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2018 -

Lexus of London responded

Hi there, thank you for leaving us a review. Lexus of London relies on feedback from customers like yourself to understand how we are performing and we appreciate you taking the time to let us know about your experience. We hope to see you back at our dealership again for future service appointments.

February 16, 2017

Vehicle servicing is top notch. Easy and hassle-free. Usually dread getting my vehicle serviced but not here! Starts with great phone communication and follows through with people wh More

by JoAnne Baines
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2018 -

Lexus of London responded

Hi JoAnne, thank you for taking the time to write us a review. Feedback from customers like yourself is important to Lexus of London as it lets us know how we are performing, and we are glad to hear about your experience. If there is anything else we can assist you with, please don't hesitate to get in touch.

February 08, 2017

Outstanding Service Recently had a recall on my GX for the Curtain Shield Airbags, Romeo thoroughly explained temporary remedy and followed up with replacing the airbag c More

by JR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2018 -

Lexus of London responded

Hi Jamal, thank you for taking the time to write us a review. Feedback from customers like yourself is important to Lexus of London as it lets us know how we are performing, and we are glad to hear about your experience. If there is anything else we can assist you with, please don't hesitate to get in touch.

January 30, 2017

Nice talk I brought NX from Jack Ji months ago. Even though he spent lots of time teaching me the car features at the delivery date, I couldn't memorize them al More

by Benlowie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2018 -

Lexus of London responded

Hi Ben, thank you for leaving us a review. Lexus of London relies on feedback from customers like yourself to understand how we are performing and we appreciate you taking the time to let us know about your experience. We hope to see you back at our dealership again for future service appointments.

January 27, 2017

Excellent This is my fourth lexus and this fall we will be buying #5. Allan. Calvert has always taken care of our purchase. We live. 60 mi from the dealership More

by Jwm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allan Calvert
Jan 20, 2018 -

Lexus of London responded

Hi Jwm, thank you for leaving us a review. Lexus of London relies on feedback from customers like yourself to understand how we are performing and we appreciate you taking the time to let us know about your experience. We hope to see you back at our dealership again for future service appointments.

January 27, 2017

I required extensive service for my Lexus RX350. The dealership provided me with an NX2000 while my vehicle was at the garage. They obtained all the needed parts and returned (delivered) my car in ti More

by Sarnia1295
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allan Calvert
Jan 20, 2018 -

Lexus of London responded

Hi Sarnia, Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments.

January 25, 2017

Outstanding service. Fast friendly service. They remember your name and do what they say in the time that they say. I have never had a bad experience with their Service De More

by JackMcMurray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2018 -

Lexus of London responded

Hi Jack, thank you for leaving us a review. Lexus of London relies on feedback from customers like yourself to understand how we are performing and we appreciate you taking the time to let us know about your experience. We hope to see you back at our dealership again for future service appointments.

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