Lexus of London - Service Centre

Regular Service They took very good care of us. When I showed the shop advisor an issue I thought was really minor, they were on it. Lexus is stepping up and doing an They took very good care of us. When I showed the shop advisor an issue I thought was really minor, they were on it. Lexus is stepping up and doing another major parts replacement under warranty. Parts ordered and installation scheduled. Car was washed and ready to go when we got back with the loaner. They also swapped my winter tires (mounted) for the summers! Really enjoyed the experience. More

Amazing servIce every time. The entire service department is wonderful (Karen, Romeo), and extremely well trained. Check in is fast, efficient and the loaner Cecile option is he The entire service department is wonderful (Karen, Romeo), and extremely well trained. Check in is fast, efficient and the loaner Cecile option is helpful. Very welcoming environment. More

Excellent service I have went to Jason for every car related question I have and he is always giving me great advice and offering his assistance. He is not pushy as s I have went to Jason for every car related question I have and he is always giving me great advice and offering his assistance. He is not pushy as some can be, and really provides you with all the facts. You couldn't find a better car guy! More

Summary of service I always get great service at Lexus, staring with the 1st person I meet. Usually it's Karen who always remembers and calls me by name. She explains wh I always get great service at Lexus, staring with the 1st person I meet. Usually it's Karen who always remembers and calls me by name. She explains what is going to take place, contact phone numbers to confirm prices etc. They complete the service as explained and confirmed and give the vehicle a wash and then it's all ready to be picked up. Adam also went the extra mile re customer service. thk! More

Confidence & competence The service here is exceptional, and in my opinion that comes down to competency, professionalism, and warmness of its team. Jason is a gifted communi The service here is exceptional, and in my opinion that comes down to competency, professionalism, and warmness of its team. Jason is a gifted communicator who inspires confidence, and it is why I continue (despite my wife's objections) to bring our vehicle here for service. Keep it up folks! More

Good experience Jack Ali and Huayi Wang provided me kind, warm and patient service during the car purchasing process. I will definitely introduce them to my friends w Jack Ali and Huayi Wang provided me kind, warm and patient service during the car purchasing process. I will definitely introduce them to my friends who need to buy cars. More

Excellent Service Manager Jason is my go to person for anything vehicle related. He is knowledgeable and always makes me feel as though my questions are important, even when I Jason is my go to person for anything vehicle related. He is knowledgeable and always makes me feel as though my questions are important, even when I know they are a bit ridiculous. He is always going above and beyond for his customers and he will be someone I follow to any dealership. He is certainly an asset. More

Both Sales and Service make you love your Lexus. I my first Lexus was a used LX 460 bought in Timmins with very low kilometers and a few years old, It had only been driven short distances because if I my first Lexus was a used LX 460 bought in Timmins with very low kilometers and a few years old, It had only been driven short distances because if they can, people fly out from Timmins rather than drive if going south. Recently I saw one like mine driven across an African lake on Television ( not very deep but impressive) because it could be raised up to cross rivers, or In my case snow. When I brought it down south and It needed its first service at Lexus , I took it to Lexus of London for a service and was a little nervous with its galant age how it would be treated at Lexus of London (and me a little to be honest) Nothing could have been further than the truth. People in service both went out of their way to keep it running, and when it finally was time to to say good bye to the vehicle and the people in the service,they put me in touch with Leasing and I am happily driving driving a RX 350 on both long and short distances even to Timmins . As you can probably guess I would recommend both Lexus vehicles and the people in the dealership More

Excellence I would never think about taking my car anywhere else for service! The service and friendlyness of the staff is second to none. At Lexus of London you I would never think about taking my car anywhere else for service! The service and friendlyness of the staff is second to none. At Lexus of London you not only get great service but an enjoyable "EXPERIENCE" as well. Thank you Karen, Adam and staff! More

Purchase and delivery of another RX. Purchase and delivery of another RX was the result of coordinated exemplary teamwork between Parts and Service followed up by Sales and Customer Care. Purchase and delivery of another RX was the result of coordinated exemplary teamwork between Parts and Service followed up by Sales and Customer Care. The Purchase was made possible by a Sales Team that listened to my requirements and found a vehicle that satisfied those needs. The vehicle was then delivered to my door, 200+km from London - the same excellent Customer Care I experienced with the last RX I Purchased. I would highly recommend putting your trust in the team at Lexus of London. More