Lexus of London - Service Centre

Tire change A minor service but none the less an excellent experience. No waiting for service, courteous, cheerful. Car done on time and done correctly. In my sho A minor service but none the less an excellent experience. No waiting for service, courteous, cheerful. Car done on time and done correctly. In my short experience with this dealership this is what I have come to expect. More

Service to Perfection with Great Customer care. Staff knows everyone by name, and when arriving for service all say hi and ask questions about how things are going in our personal lives as if we h Staff knows everyone by name, and when arriving for service all say hi and ask questions about how things are going in our personal lives as if we have been friends for a long time . (Now we really feel like we have been friends for a long time) loaner car always made available , even when we say not required we have a drive or can wait they still make sure we don't want . Time lines kept on when they say work will be done . More

Great service check in was smooth and quick. Work was completed just under time quoted. I was provided with loaner which was great as service was 4 hours. check in was smooth and quick. Work was completed just under time quoted. I was provided with loaner which was great as service was 4 hours. More

Service and snow tire removal 2015 NX 200 Turbo The service and guest relationship at this dealership is by far the best I have encountered in my many years of owning cars of various makes. I enjoy The service and guest relationship at this dealership is by far the best I have encountered in my many years of owning cars of various makes. I enjoy going to this dealership so much I have added a second Lexus to my garage! That pretty well says it all. More

Service, Etest, Safety check. I took our vehicle, a 2008 RX 350 in for service, Etest and Safety check. I plan to sell it privately and purchase a later model. I dealt with Karen I took our vehicle, a 2008 RX 350 in for service, Etest and Safety check. I plan to sell it privately and purchase a later model. I dealt with Karen Campbell who patiently answered my many questions and satisfied my concerns. The work was completed to my satisfaction on time and well done. I was provided with a loaner 2015 RX 350 that I would consider buying at the right price. My only issue would be the cost of the work done on this vehicle over the years. I find it very expensive compared to a local auto repair shop that I also use from time to time. However the quality of the work at Lexus of London is excellent. More

Excellent Customer Service I would like to take the opportunity to say what wonderful service my husband and I keep getting time and time again. We maintain our vehicle at Lexus I would like to take the opportunity to say what wonderful service my husband and I keep getting time and time again. We maintain our vehicle at Lexus because of their commitment to their customers and their attention to detail. For this reason my husband and I would totally buy another Lexus when the time is right. Thanks to the great staff and the amazing service representatives they have. Great job. More

Another excellent experience The people at Lexus of London always treat me well. They are courteous, considerate and they go the extra mile to ensure that I am happy. They are tr The people at Lexus of London always treat me well. They are courteous, considerate and they go the extra mile to ensure that I am happy. They are truly interested in providing a top notch customer experience. More

Fast and efficient service The check in was fast and the service quick and everything went well. This is the kind of service visit I like. The people all treated me in a friendl The check in was fast and the service quick and everything went well. This is the kind of service visit I like. The people all treated me in a friendly way. More

Regular check and oil change etc. I receive a great greeting and even tough I was a bit early they took me in and started paper work etc. I was offered a loaner as it was a 2 - 1/2 hou I receive a great greeting and even tough I was a bit early they took me in and started paper work etc. I was offered a loaner as it was a 2 - 1/2 hour appointment but i declined. They have a comfortable waiting area with free coffee and cereal bars so that is wonderful. The best surprise was a top up of gas which was a first and greatly appreciated. More

Thanks for the Great Service Probably the best car dealership we have ever dealt with. They really bend over backwards to make sure everything is taken care of in a first rate ma Probably the best car dealership we have ever dealt with. They really bend over backwards to make sure everything is taken care of in a first rate manner. The staff is extremely helpful and very courteous. We also greatly appreciate the loaner car while our vehicle is being serviced. It is especially helpful because we live over an hour from the dealership and need to be able to get some things done while the car is in for service. We have had our Lexus for two years and thanks to the quality of the car and the quality of the dealership we have thoroughly enjoyed our vehicle. More