Lexus of London - Service Centre

Exceptional customer experience! Service starts once you drive into the service bay, your not even out your car door & someone is right there. A great start to an exceptional experien Service starts once you drive into the service bay, your not even out your car door & someone is right there. A great start to an exceptional experience. Everyone is professional, courteous, friendly & customer focused, they just can't do enough for you. I was kept informed on the progress of my service, continued commitment. Ordered a cargo liner from Andy & the exceptional customer service continued. Delivery was next day & Andy installed when my wife drove into the service bay. Great service. Cheers! More

GS 350 Excellent service is the standard here. The best treatment whether it's for an oil change or a big service job. They work hard to earn the trust and b Excellent service is the standard here. The best treatment whether it's for an oil change or a big service job. They work hard to earn the trust and business of their customers. More

Thank you Romeo !!! Thank you for arranging the service on my RX and the ability to have a loaner for the weekend ! We appreciate the service. Always so accommodating. Thank you for arranging the service on my RX and the ability to have a loaner for the weekend ! We appreciate the service. Always so accommodating. More

Always friendly and accommodating Prompt response to appointment requests Polite professional appearance of staff and impeccably clean, attractive facility Never have had to go back Prompt response to appointment requests Polite professional appearance of staff and impeccably clean, attractive facility Never have had to go back to correct work done More

Excellent service I own a 2013 Lexus CT 200. I have been taking my car to Lesus of London for service for 2 year and I am very satisfied with their services. They are a I own a 2013 Lexus CT 200. I have been taking my car to Lesus of London for service for 2 year and I am very satisfied with their services. They are always able to accommodate late appointments ( convenient for me due to work schedule) . Service is always fast and efficient. Loaner car provided helps as well, as I am able to continue my daily tasks instead of waiting for my car. More

Satisfied service and nice purchase experience The service center and salesman gave me a very satisfied service, which included a full instruction about how to drive the car, answer our phone call The service center and salesman gave me a very satisfied service, which included a full instruction about how to drive the car, answer our phone call in late night about any questions about the car I planed to purchase, their nice attitude made me and my friends feel happy and delightful! I will recommend it to my friends who want to buy a car in the future. More

Excellent service experience as usual As always, a very pleasant and positive service experience. Staff are helpful and knowledgeable, and the waiting room environment is relaxing and comf As always, a very pleasant and positive service experience. Staff are helpful and knowledgeable, and the waiting room environment is relaxing and comfortable. This dealership is an excellent brand ambassador for Lexus. More

Couldn't ask for anything more I have been driving a Lexus for 26 years & all with the same dealership. From day 1 the service staff, especially Karen Campbell, & the sales & manage I have been driving a Lexus for 26 years & all with the same dealership. From day 1 the service staff, especially Karen Campbell, & the sales & management staff have been exceptional. The concierge, Rhonda, is amazing. I feel as if I'm visiting family. Between the excellent product & excellent service why would anyone go anywhere else? Signed------A very happy customer(GUEST). More

Service Karen, my long-time service advisor, is always welcoming and accommodating. The vehicle drop-off and pick up is easy and efficient and all service per Karen, my long-time service advisor, is always welcoming and accommodating. The vehicle drop-off and pick up is easy and efficient and all service personnel are courteous and friendly. More

Service Well organized , punctual and friendly service experience Hassle free._' I don't think there is anything else that needs to be said. Good work. Well organized , punctual and friendly service experience Hassle free._' I don't think there is anything else that needs to be said. Good work. More