Lexus of London - Service Centre

Vehicle servicing is top notch. Easy and hassle-free. Usually dread getting my vehicle serviced but not here! Starts with great phone communication and follows through with people wh Easy and hassle-free. Usually dread getting my vehicle serviced but not here! Starts with great phone communication and follows through with people who care. More

Outstanding Service Recently had a recall on my GX for the Curtain Shield Airbags, Romeo thoroughly explained temporary remedy and followed up with replacing the airbag c Recently had a recall on my GX for the Curtain Shield Airbags, Romeo thoroughly explained temporary remedy and followed up with replacing the airbag control module. Always great service and my GX was immaculately cleaned upon return. More

Nice talk I brought NX from Jack Ji months ago. Even though he spent lots of time teaching me the car features at the delivery date, I couldn't memorize them al I brought NX from Jack Ji months ago. Even though he spent lots of time teaching me the car features at the delivery date, I couldn't memorize them all. I steped by the dealership last week, and he pationtly answered all my questions. His assistant also served me well. That was a great experience. More

Excellent This is my fourth lexus and this fall we will be buying #5. Allan. Calvert has always taken care of our purchase. We live. 60 mi from the dealership This is my fourth lexus and this fall we will be buying #5. Allan. Calvert has always taken care of our purchase. We live. 60 mi from the dealership, close to where he lives. He picks our car for service. The service dept is very professional. More

I required extensive service for my Lexus RX350. The dealership provided me with an NX2000 while my vehicle was at the garage. They obtained all the needed parts and returned (delivered) my car in ti The dealership provided me with an NX2000 while my vehicle was at the garage. They obtained all the needed parts and returned (delivered) my car in timely fashion. Great Service! More

Outstanding service. Fast friendly service. They remember your name and do what they say in the time that they say. I have never had a bad experience with their Service De Fast friendly service. They remember your name and do what they say in the time that they say. I have never had a bad experience with their Service Dept. More

Great customer services from Jason and Liliana I am very impressed with the dealership on everything they provided to customers. I came to the service department with a very short notice to Jason, I am very impressed with the dealership on everything they provided to customers. I came to the service department with a very short notice to Jason, he managed to get my job done in the shortest possible time and he is just great in handling customers, explaining in details on the job making every dollar spent worthwhile. Attention to details is something they do best. I also want to thank Liliana, the Financial Services Manager, she provided very prompt responses to my requests and demonstrated to be very helpful and resourceful, a job most customers might overlook and to appreciate with. I have complete confidence that she will take care of me or other customers with issues on extended service warranty. Walking into Lexus of London, I feel good each time and well worth my 5 hours round trip getting in from Markham. You really wanted to meet with Allan Calvert, the sales manager, such a knowledgeable and helpful guy who devoted so much making the dealership a great and warm place to visit. Thank you Allan. Thank you Rhonda for always a freshly brewed coffee, just wonderful. More

Excellent Service Liliana Samaelli provided excellent service, efficiently transferring my extended warrantee to the buyer of my 2013 GS350. I congratulate everyone at Liliana Samaelli provided excellent service, efficiently transferring my extended warrantee to the buyer of my 2013 GS350. I congratulate everyone at Lexus London on their very high service quality. More

Another outstanding service experience As always, taking our cars in for servicing is a positive experience. Making the appointment works around our schedule; a car is always made availabl As always, taking our cars in for servicing is a positive experience. Making the appointment works around our schedule; a car is always made available while our car is in the shop. This appointment was for major servicing, which was clearly outlined, so no surprises when I picked up the car at the end of the day. Both Karen Campbell and Jason Janusz were friendly, welcoming and helpful, as always. More