Lexus of London - Service Centre

Every level of service area delivers exceeding expectations From the reception desk at the service area, sales, reception, coffee, guest services, we won't go anywhere else. We want to always drive a Lexus an From the reception desk at the service area, sales, reception, coffee, guest services, we won't go anywhere else. We want to always drive a Lexus and deal with Lexus of London. With service issues I was kept up to date, informed and educated on the process of this particular service. I'd like to particularly note the caring and professional service Drew Paillie provided. My friends and neighbours are astounded at how well I am treated. Drew personally delivered my vehicle to my home (a 2 hr drive) (on his day off). Who would do this, no one. Sue has found a white pearl gently used with excellent mileage. More

very satisfied This is my second Lexus and I have always driving to London for my seri icing. I am very satisfied. All the staff are friendly and helpful. This is my second Lexus and I have always driving to London for my seri icing. I am very satisfied. All the staff are friendly and helpful. More

Phenomenal service as always Karen and the team were accommodating when I asked if the service could be completed slightly sooner than quoted. I always leave this dealership fee Karen and the team were accommodating when I asked if the service could be completed slightly sooner than quoted. I always leave this dealership feeling appreciated and the service department has exceeded my expectations time and time again. I can't thank you enough! More

Customer service Karen gets me in for service without advance notice every time & provides a necessary loaner. She is extremely friendly & explains the service requir Karen gets me in for service without advance notice every time & provides a necessary loaner. She is extremely friendly & explains the service requirements in layman's terms More

Excellent service! Great experience with a needed 55,000km tune-up! Thorough inspection and rationale given for needed work. Done in a timely fashion and car was cleaned Great experience with a needed 55,000km tune-up! Thorough inspection and rationale given for needed work. Done in a timely fashion and car was cleaned and detailed! Thank you! More

Great experience My recent experience at Lexus of London service was great. Getting a loaner vehicle was also awesome when the job is going to last a few hours. Kare My recent experience at Lexus of London service was great. Getting a loaner vehicle was also awesome when the job is going to last a few hours. Karen has been very helpful whenever I bring my vehicle in for service or repair. More

Very welcoming and professional. Karen and the rest of the service team are absolutely first rate. Bright smile and pleasant early morning welcome on my arrival - check Courteous Karen and the rest of the service team are absolutely first rate. Bright smile and pleasant early morning welcome on my arrival - check Courteous tone and clear information - check Advanced pricing and service timing - check Confirmed contact info - check Provided me w a loaner parked out front - check Called me in a timely manner to inform me of service completion - check Provided me with recall info and a full tank of gas! - check Final bill was lower than expected - check Brought my car out to the front making easy for me to exit - check Smile and best wishes on my farewell - check Quick, easy, seamless, professional. You really should consider giving her and anyone else associated with your service team a raise. Worth every penny!! More

Awesome service Everything from setting up appointment to treatment of us as clients to friendly service, and knowing that are vehicles are getting experienced people Everything from setting up appointment to treatment of us as clients to friendly service, and knowing that are vehicles are getting experienced people servicing our vehicles. More

Excellent service I always have excellent service from my assistant manager Karen. She is always up to date on everything and if she doesn't have it on hand, she find I always have excellent service from my assistant manager Karen. She is always up to date on everything and if she doesn't have it on hand, she finds out quickly. More

Great experience with executive package I recently purchased the executive package to give my NX a freshening up. When I got it back it looked amazing. It looked as it did when I bought it. I recently purchased the executive package to give my NX a freshening up. When I got it back it looked amazing. It looked as it did when I bought it. They got the salt stains out of the carpet and clean the interior beautifully. Will definitely be taking it back there again More