Lexus of London - Service Centre

Service, Etest, Safety check. I took our vehicle, a 2008 RX 350 in for service, Etest and Safety check. I plan to sell it privately and purchase a later model. I dealt with Karen I took our vehicle, a 2008 RX 350 in for service, Etest and Safety check. I plan to sell it privately and purchase a later model. I dealt with Karen Campbell who patiently answered my many questions and satisfied my concerns. The work was completed to my satisfaction on time and well done. I was provided with a loaner 2015 RX 350 that I would consider buying at the right price. My only issue would be the cost of the work done on this vehicle over the years. I find it very expensive compared to a local auto repair shop that I also use from time to time. However the quality of the work at Lexus of London is excellent. More

Excellent Customer Service I would like to take the opportunity to say what wonderful service my husband and I keep getting time and time again. We maintain our vehicle at Lexus I would like to take the opportunity to say what wonderful service my husband and I keep getting time and time again. We maintain our vehicle at Lexus because of their commitment to their customers and their attention to detail. For this reason my husband and I would totally buy another Lexus when the time is right. Thanks to the great staff and the amazing service representatives they have. Great job. More

Another excellent experience The people at Lexus of London always treat me well. They are courteous, considerate and they go the extra mile to ensure that I am happy. They are tr The people at Lexus of London always treat me well. They are courteous, considerate and they go the extra mile to ensure that I am happy. They are truly interested in providing a top notch customer experience. More

Fast and efficient service The check in was fast and the service quick and everything went well. This is the kind of service visit I like. The people all treated me in a friendl The check in was fast and the service quick and everything went well. This is the kind of service visit I like. The people all treated me in a friendly way. More

Regular check and oil change etc. I receive a great greeting and even tough I was a bit early they took me in and started paper work etc. I was offered a loaner as it was a 2 - 1/2 hou I receive a great greeting and even tough I was a bit early they took me in and started paper work etc. I was offered a loaner as it was a 2 - 1/2 hour appointment but i declined. They have a comfortable waiting area with free coffee and cereal bars so that is wonderful. The best surprise was a top up of gas which was a first and greatly appreciated. More

Thanks for the Great Service Probably the best car dealership we have ever dealt with. They really bend over backwards to make sure everything is taken care of in a first rate ma Probably the best car dealership we have ever dealt with. They really bend over backwards to make sure everything is taken care of in a first rate manner. The staff is extremely helpful and very courteous. We also greatly appreciate the loaner car while our vehicle is being serviced. It is especially helpful because we live over an hour from the dealership and need to be able to get some things done while the car is in for service. We have had our Lexus for two years and thanks to the quality of the car and the quality of the dealership we have thoroughly enjoyed our vehicle. More

Great service The service team performed the regular maintenance and tire change in the planned time frame . Karen followed up on a question regarding the vehicle t The service team performed the regular maintenance and tire change in the planned time frame . Karen followed up on a question regarding the vehicle to my satisfaction. Car nice and clean as always! Front desk friendly as always! More

Amazing Customer Experience We have been customers for years and having said that you would think that the customer experience would get stale and tired, but not here. We hope to We have been customers for years and having said that you would think that the customer experience would get stale and tired, but not here. We hope to always be a customer of this dealership. The sales staff, service and even the concierges are outstanding. Never disappointed with their support on issues as they always resolved them. You just cannot go wrong here with these folks! They should be used as a model for "How to treat and service" in this industry. More

Excellent experience with no hassle I dropped into the Lexus dealer unannounced and with no appointment. I just needed to get a rear bumper light replaced. Karen was very helpful, took m I dropped into the Lexus dealer unannounced and with no appointment. I just needed to get a rear bumper light replaced. Karen was very helpful, took me in without an appointment and offered to have the car washed if I had the time. The light was fixed and the car came back sparkling clean. Great service, Thanks so much! More

Service is fast, efficient and trustworthy. It's always a pleasure getting my vehicle serviced here. Right from the first call with the receptionist to the service department. The service staf It's always a pleasure getting my vehicle serviced here. Right from the first call with the receptionist to the service department. The service staff are very knowledgable and explain what the service is and how long it will require. If it is needed I'm always offered a loaner car. When I return to pick up my vehicle, it is washed outside and the mats cleaned, which I very much appreciate. More