Lexus of London - Service Centre

Great service..freindly and prompt Excellent dealership..bought a used RX 350 in Waterloo brought it to London for service from Woodstock. did not know the history of the car but Romeo Excellent dealership..bought a used RX 350 in Waterloo brought it to London for service from Woodstock. did not know the history of the car but Romeo Nissan quickly brought up the history of all service done. Recommended service updates and recommended and found necessary repairs required. Followups were done by Karen and new tires were ordered and recommended by Andy. very satisfied now that my used vehicle is up to date and like new. A comforting experience for a senior citizen. Well done!..Rick Rankine More

Service appointment I was greeted very quickly and as per our conversation they had a loner car available for me to use during the time. They explained what was done wit I was greeted very quickly and as per our conversation they had a loner car available for me to use during the time. They explained what was done with the vehicle and when to expect the service. My car was clean and ready to pick up on time. More

Henry Gao is a really nice dealer. Gao is very patient and polite. And the service is efficient. I fell good for my experience. I will recommend Gao if my friend go to Lexus. Gao is very patient and polite. And the service is efficient. I fell good for my experience. I will recommend Gao if my friend go to Lexus. More

Service Appointment as usual, the service group are very good. Professional, well spoken and seem to care. The car was booked in advance and the job was completed ahead o as usual, the service group are very good. Professional, well spoken and seem to care. The car was booked in advance and the job was completed ahead of the scheduled time given. More

Excellence The parts and service team at Lexus of London consistently exceed my every expectation, providing me with the expertise and service options necessary The parts and service team at Lexus of London consistently exceed my every expectation, providing me with the expertise and service options necessary to keep my older vehicle running like new. You'd be hard pressed to find a more courteous, responsive group of people in any industry. Service Manager Adam McCallum, Service Advisors Romeo Nissan, Karen Campbell, Drew Paille and Parts experts Al Farmer and Andy Ziegler are true professionals, keep up the great work! More

Good service This establishment has a vision and goal to providing service. That mission isn't to just make money and bring the customer back after the car is bou This establishment has a vision and goal to providing service. That mission isn't to just make money and bring the customer back after the car is bought. I bought my car from a different dealership and they treat me very well. I recently dealt with Henry who was very pleasant and professional. More

Every level of service area delivers exceeding expectations From the reception desk at the service area, sales, reception, coffee, guest services, we won't go anywhere else. We want to always drive a Lexus an From the reception desk at the service area, sales, reception, coffee, guest services, we won't go anywhere else. We want to always drive a Lexus and deal with Lexus of London. With service issues I was kept up to date, informed and educated on the process of this particular service. I'd like to particularly note the caring and professional service Drew Paillie provided. My friends and neighbours are astounded at how well I am treated. Drew personally delivered my vehicle to my home (a 2 hr drive) (on his day off). Who would do this, no one. Sue has found a white pearl gently used with excellent mileage. More

very satisfied This is my second Lexus and I have always driving to London for my seri icing. I am very satisfied. All the staff are friendly and helpful. This is my second Lexus and I have always driving to London for my seri icing. I am very satisfied. All the staff are friendly and helpful. More

Phenomenal service as always Karen and the team were accommodating when I asked if the service could be completed slightly sooner than quoted. I always leave this dealership fee Karen and the team were accommodating when I asked if the service could be completed slightly sooner than quoted. I always leave this dealership feeling appreciated and the service department has exceeded my expectations time and time again. I can't thank you enough! More

Customer service Karen gets me in for service without advance notice every time & provides a necessary loaner. She is extremely friendly & explains the service requir Karen gets me in for service without advance notice every time & provides a necessary loaner. She is extremely friendly & explains the service requirements in layman's terms More