Lexus of London - Service Centre

Great services The only reason leads me to Lexus is they have the greatest services and experiences. The employees are very friendly and they have patience to serve The only reason leads me to Lexus is they have the greatest services and experiences. The employees are very friendly and they have patience to serve all of their customers. More

Car Service Amazing experience as always. High quality of work and very friendly staff. Efficient scheduling and service (took about an hour and half to get a f Amazing experience as always. High quality of work and very friendly staff. Efficient scheduling and service (took about an hour and half to get a full service plus brake block cleaning done). Big shoutout to Henry Gao again!! More

Good service Bought my LX570 from Lexus of London around 1 year ago, very happy with the vehicle, service center has always been my go to place whenever there is m Bought my LX570 from Lexus of London around 1 year ago, very happy with the vehicle, service center has always been my go to place whenever there is maintenances or questions. Thanks to the crew Henry & Romeo who helps out every time. Great dealership. Highly recommendated. More

Excellent service It’s been my fourth time to be here to do my maintenance for my Lexus RX350, Henry is always being so energetic and helpful. It’s been my fourth time to be here to do my maintenance for my Lexus RX350, Henry is always being so energetic and helpful. More

Very good experience Very efficient service and fair price. The employees are always patient and in good mood. Besides,the food, snacks, coffee and chocolate are always fr Very efficient service and fair price. The employees are always patient and in good mood. Besides,the food, snacks, coffee and chocolate are always free there to enjoy. Really good experience there. More

perfect customer service all the time i bought my car wih the greatest help by Jack and had all my lexus car service done by Henry along these three years. I feel 100% trust and help from i bought my car wih the greatest help by Jack and had all my lexus car service done by Henry along these three years. I feel 100% trust and help from Henry and always reach to him whenever i need help. i recommand and refered all my friends to Lexus London for their interest. The customer service is the Top 1 in London area. I highly recommand Henry and Jack if any of you need help for buying a new car or need your service done! More

Car Maintenance The service called Henry GAO is the best service that I ever met. He is very friendly and he is very patient to the customers. He also very responsibl The service called Henry GAO is the best service that I ever met. He is very friendly and he is very patient to the customers. He also very responsible for the service. More

Good communication! The dealer is really helpful for the car service, He has patience,he really cares about what customs need. He gave me a lot of good advice! The dealer is really helpful for the car service, He has patience,he really cares about what customs need. He gave me a lot of good advice! More

Excellent Service Last week I found that I need to change my AC filter. I contacted Henry to book an appointment for me. He responded fast as always and booked the appo Last week I found that I need to change my AC filter. I contacted Henry to book an appointment for me. He responded fast as always and booked the appointment for me on the same day. I am really happy with the service, it was fast and efficient. Henry was very professional and gave me some advice on how to take care of my car. More

Excellent Service Experience I would rate my experience(s) with Lexus of London at 10 stars if I could, but only five stars are available. I can't say enough about the quality of I would rate my experience(s) with Lexus of London at 10 stars if I could, but only five stars are available. I can't say enough about the quality of service I recieve every time I visit! I own a GS430 which is, of course, well past its warrantee. Like many people, I once believed that dealership service and factory parts were overpriced. I learned the hard way that original parts installed by skilled, technicians with the proper tools are well worth the price. In fact they save money in the long run. I am a former "shade tree" mechanic who is no longer able or willing to work on my car. It is simply beyond my knowledge or experience. In fact I know just enough to be dangeous. Yet Henry, most often my service advisor, listens patiently as I describe my cars symptoms and never tells me I'm wrong with my conclusions. Instead, working with Andy (who I have come to think of as my personal parts guy) and mechanics they mange to figure out what the problem is and how to make it right. Each time I visit I think "These guys know what they're talking about". The entire experience is a warm and pleasant one, from the Concierge and the most sophiticated coffee maker I've ever seen to staff that have nothing to with servicing my car is outstanding. The most important thing I've learned though is that it's better and cheaper to have the work done right the first time. More