Lexus of London - Service Centre

Always a pleasure dealing with Lexus of London. All aspects of the service was well explained and costed. The cost and time were as presented. aspects of the service was well explained and costed. The cost and time were as presented. More

Estimated repair was correct and completed repair was under cost estimate. Completed repair was fully explained prior to payment. All questions were fully answered. Staff focused on my service issue thro under cost estimate. Completed repair was fully explained prior to payment. All questions were fully answered. Staff focused on my service issue throughout our interaction. More

I was checked in quickly by Dale Craig. Dale was very professional and gave me an estimate of the cost of each item. My vehicle was ready in quick order. professional and gave me an estimate of the cost of each item. My vehicle was ready in quick order. More

I always feel confident about the service to my vehicle and the way that the service representative is prepared. Nikkole Nolet noticed the issue with the timing cover on my Lexus that is being watched at and the way that the service representative is prepared. Nikkole Nolet noticed the issue with the timing cover on my Lexus that is being watched at each checkup. She is very pleasant and professional. More

Very helpful and friendly services! Not only help me to change the fuel pump but also get my apple CarPlay installed for no charge! Really great experience change the fuel pump but also get my apple CarPlay installed for no charge! Really great experience More

Karen Campbell was my service advisor.She was friendly, Karen Campbell was my service advisor. She was friendly, polite and efficient -great. My rx450h was ready exactly at the time karen said, washed. I Karen Campbell was my service advisor. She was friendly, polite and efficient -great. My rx450h was ready exactly at the time karen said, washed. I couldn't ask fro more. More

Had to get my car fixed - they picked it up, did the repairs, returned it and even cleaned it and adjusted my camera (aftermarket add on) so it wasn't blocking my view. Price was reasonable vs what I f repairs, returned it and even cleaned it and adjusted my camera (aftermarket add on) so it wasn't blocking my view. Price was reasonable vs what I feared I'd be hit with from a dealer (other dealers for other makes of cars I've had in the past screwed me over so I was very hesitant). I'm impressed and will use again. More

Comprehensive attention from the time I booked appointment by phone (prefer to online booking I did have to call twice to finally speak to a person who could pull up my records to discuss. Very appointment by phone (prefer to online booking I did have to call twice to finally speak to a person who could pull up my records to discuss. Very much appreciated the loaner while warranty service was being done and even more appreciated to my door delivery upon completion since I do not live in London. I would highly recommend your dealership and have every intention of purchasing my next car there when it becomes necessary. Thank you! More

Simply put - Chris hasn't forgotten what made this dealership so successful. He obviously leads by example and committed to the Lexus brand for service and quality. It appears to me he wants to reflec dealership so successful. He obviously leads by example and committed to the Lexus brand for service and quality. It appears to me he wants to reflect the Lexus brand which is uncompromising quality and service. More