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Lexus of London - Service Centre

London, ON

4.9
964 Reviews

964 Reviews of Lexus of London - Service Centre

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May 30, 2022

Great service, they did beyond my initial need, very professional and friendly , this is the dealer that I alway trust More

by Bingyang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2022

Always greeted so nicely and politely by all staff. Always well taken care of 10+ More

by annette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2022

The service was fast, friendly and efficient. The car was ready and washed at the time agreed upon. More

by dround
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Padma Gurung
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022

My car did not drive as smoothly as when I drove to you. I need some closure More

by Urmimehta1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022

I would never buy a car from another dealership - the customer excellence exceeds all expectations every single time. Beyond worth it. Thank you, Romeo. More

by chenders
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022

Not a fan of Dale or the service department. Wish I didn’t buy a Lexus and will definitely never buy another one again. The service department is probably the worst I have been to and I dread ha More

by Unhappy consumer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dale Craig
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022 -

Lexus of London responded

Good Afternoon, Dale is a wonderful employee who shows up every day to provide the best guest experience possible. As discussed, if you would like to explore maintenance packages we have available for purchase so you do not have to pay per visit we are happy to provide that information to you. Enjoy the sunshine! All the best, Stephanie Shearsby Senior Sales Manager Lexus of London

May 13, 2022 -

Unhappy consumer responded

Thank you for the reply. It is not about the money or paying for services, I have had many cars and am aware of the cost of maintenance. I unfortunately did not have pleasant experiences with him (several times in fact) and I’m not ready to discuss anything at this time. I need to let my emotions settle and determine if I will be keeping this vehicle or trading it for one from another manufacturer so I don’t have to stress about coming back to your dealership. The several bad experiences have unfortunately soured my opinion of Lexus in general and If the stressful feeling doesn’t pass, hopefully it will because I do love my car, I will have to look for other options.

May 13, 2022 -

Lexus of London responded

Hello again, I hope that passes as well as I can say with absolute certainty on behalf of our entire team that the intent is never to provide anything less than a great experience where that is possible. We do wish that you had left today with a smile on your face and jumped online to immediately leave us a positive review however also understand that you feel you have not been taken care of and apologize that we could not make it better for you. We sincerely hope you have a great weekend and that you continue to love your Lexus! Kind regards, Stephanie Shearsby Senior Sales Manager Lexus of London

April 15, 2022

I had my vehicle in for my seasonal tire change over, and, as always, was treated as a valued customer. Great to see that Romeo is back, he is part of a great service team, along with Karen, Dale, and N More

by Angelo T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022 -

Lexus of London responded

Hi Angelo, Thank you for taking the time to leave our amazing service team a review! Kind regards, Stephanie Shearsby Senior Sales Manager Lexus of London

April 13, 2022

Very patient, and great service, always reply in time. Good experience to pick my car. Nice dealer. More

by MeiqiLiu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022 -

Lexus of London responded

Good Afternoon! Thank you for taking the time to leave Larry a review! Kind regards, Stephanie Shearsby Senior Sales Manager Lexus of London

April 08, 2022

I can't rate the dealership as I have never been. I'm so sad to see that he has left Volvo. As a client he made you feel like you part of a family, not just another customer. He took the time to l More

by Melissa M
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022 -

Lexus of London responded

We are happy to have him! We service all makes at Lexus of London so feel free to come in for a coffee and complimentary car wash sometime! Thank you for taking the time to leave a review. Kind regards, Stephanie Shearsby Senior Sales Manager Lexus of London

March 29, 2022

I was able to schedule a timely appointment within minutes. Service was completed as scheduled. Very professional approach by all the service staff. BRAVO More

by Tony.dagnone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Padma Gurung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022 -

Lexus of London responded

Thank you for taking the time to leave a review Tony! Kind regards, Stephanie Shearsby Senior Sales Manager Lexus of London

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