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Lexus of London - Service Centre

London, ON

4.9
964 Reviews

964 Reviews of Lexus of London - Service Centre

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September 08, 2022

I was first introduced to Romeo during the delivery of my RX350 August 5, 2022. Romeo booked my 1600 km check up. He quickly answered a few questions I had. After only a few short minutes talking with Ro More

by Blacklabradoor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 07, 2022

Excellent service at Lexus of London. Professional, helpful, and they go out of their way to help if they can. Awesome job guys! More

by not2blue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2022

Dale is a fantastic service adviser. He kept me informed and provided top-level service and returned the car on time! More

by Sayed Sadaat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2022

Vary courteous, work done on time , explained what should be done and no pressure if you decided to wait. More

by philfaulkner47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 12, 2022

Romeo is always focused on customer satisfaction. Extremely knowledgeable is all areas of Lexus service. Always goes the extra mile to ensure the job gets done right at a fair price. Lexus London is More

by jpheindl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 11, 2022

Great service, fast ! Professional people, so helpful and nice . The best dealer in town. 100% recommendation More

by julita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2022 -

Lexus of London responded

Hi Julita! Thank you for your review and recommendation! We sincerely appreciate it. Kind regards, Stephanie Shearsby Senior Sales Manager Lexus of London

August 06, 2022

Service is explained clearly. We were updated as necessary. Service completed in timely manner. Karen is great to work with. More

by pat_parnell
Friendliness
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2022 -

Lexus of London responded

Hi Pat! Thanks for taking the time to leave a review - we appreciate it! Have a great weekend! Stephanie Shearsby Senior Sales Manager Lexus of London

August 05, 2022

The service staff are incredibly friendly and very accommodating - they always greet me by name. They go above and beyond to keep people happy. When it would have taken some re-scheduling for me to More

by Lcampbell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2022

Awesome service. Friendly, pleasant, quick and genuinely care about my car's issue. Reasonable rates. Very impressed and completely satisfied with my visit. More

by lisareuter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikkole Nolet
Aug 12, 2022 -

Lexus of London responded

Hi Lisa, Thanks for taking the time to leave a review - we appreciate it! Happy to hear you had a great experience with our Service Team. Have a great weekend! Stephanie Shearsby Senior Sales Manager Lexus of London

August 03, 2022

Great service. Friendly professional staff. My vehicle was ready at the time they said it would be. Also happy More

by Njane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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