Lexus of London - Service Centre

Amazing personal service from Shana as always! Friendly and knowledgeable service teams every visit. Always leave satisfied. Friendly and knowledgeable service teams every visit. Always leave satisfied. More

The overall commitment from the staff exceeded my expectations. Shannon in Service was fabulous, understanding, helpful and kind. Many staff were involved in our situation either on the phone or in expectations. Shannon in Service was fabulous, understanding, helpful and kind. Many staff were involved in our situation either on the phone or in person….. Kim, Peter, Dale. Unbelievable, Romeo (Service Manager) stopped in his tracks and took me aside for at least 15 minutes (impromptu) to show and explain a few important issues to assist me in understanding the hybrid emergency features. I’ve owned dozens of cars, trust me this has never happened anywhere ever. Thanks Romeo!! What I found, when I dealt individually with each one of Lexus of London staff member, in that period of time. I was what mattered right then and there. The Technician (sorry, I don’t know his/her name) had me back on the road very quickly. Thank you so much to all of you for your actual kindness and caring. From the roadside assistance operator. The two ladies that assisted getting my wife’s car going from Newby’s Towing Inc. All were excellent and caring as well. As I was waiting, my main contact salesperson Rick Watson was kind enough to put together a few quotes on a new 2025 Rx500h…. I like the New Line Special Edition…. Rick, I request a sharper pencil or a great eraser!! As Momma isn’t happy with those numbers. lol. More

Welcoming staff and efficient service. Welcoming waiting area where you can relax and refresh yourself while you car is being serviced Welcoming waiting area where you can relax and refresh yourself while you car is being serviced More

Very helpful, knowledgeable and efficient. He looked after our issues quickly to our full satisfaction He looked after our issues quickly to our full satisfaction More

Peter Engelmanas did a wonderful job looking after me at my last visit. His friendly demeanour and relaxed attitude put me at ease throughout my visit. my last visit. His friendly demeanour and relaxed attitude put me at ease throughout my visit. More

Peter did a great job looking after my vehicle when it came in for service. He kept us up to date on the work and the work was completed when expected came in for service. He kept us up to date on the work and the work was completed when expected More

Peter took great care of my vehicle when I brought it in for service. Super friendly and helpful! Thank you! for service. Super friendly and helpful! Thank you! More

Peter took very good care of me on my recent visit in to Lexus. It was a great experience Lexus. It was a great experience More

Shanna has made my experience with Lexus of London so much more enjoyable. She takes the time to ensure you understand what is going on with your vehicle without making you feel stupid for not being a ca much more enjoyable. She takes the time to ensure you understand what is going on with your vehicle without making you feel stupid for not being a car expert. She also has great suggestions on how to maximize efficiency when visiting the dealer. I really enjoy working with her! More

I’m always greeted with a warm welcome. They explain in detail what procedures they are doing to my vehicle & the cost before they do anything. They offer loaner vehicles which helps me g They explain in detail what procedures they are doing to my vehicle & the cost before they do anything. They offer loaner vehicles which helps me get my day complete! The staff are very knowledgeable and friendly. More