Lexus of London - Service Centre

Heather our service contact was attentive and proactive to our needs. Service was fully booked into December and Heathertried to accommodate our schedule. to our needs. Service was fully booked into December and Heathertried to accommodate our schedule. More

Larry is professional and worthy to belief. Had a really good time with him and get my favorite car Had a really good time with him and get my favorite car More

Working with Dale in the service department is always a pleasure, as he is professional, helpful and readily available to answer my questions. Even when things go awry and the completion of the work is de pleasure, as he is professional, helpful and readily available to answer my questions. Even when things go awry and the completion of the work is delayed due to unavoidable circumstances, Dale kept me informed throughout the process. Awesome service! More

Excellent service. Shanna McQuarrie in working on her day off. She took the time to order my winter tires, (she had sent me info that morning about my options) and book Shanna McQuarrie in working on her day off. She took the time to order my winter tires, (she had sent me info that morning about my options) and booked to have both my husband's and my vehicle's tires put on for the winter ; with our summer tires going to storage. Prompt service with a smile is Greatly Appreciated. Hats off to Shannon! for going above and beyond on her day off. More

Shanna McQuarrie is one of the best customer service representatives, I have come across. She made my experience with Lexus London very easy! representatives, I have come across. She made my experience with Lexus London very easy! More

Shana McQuarrie has the knowledge, personality, understanding in what customer services stands for at Lexus of London. From her greeting at the service desk, to the preparation of the work order an understanding in what customer services stands for at Lexus of London. From her greeting at the service desk, to the preparation of the work order and the follow-up explanation of the invoice she knows the business inside out and was aa pleasure to work with as were all Lexus employees I have encountered. She truly is a fantastic employee driven to provide customer service. More

Had a great experience working with Dale at Lexus London. Very knowledgeable, able to explain underlying car mechanical issues in layman's terms and provide appropriate suggestions. Very professional, patien Very knowledgeable, able to explain underlying car mechanical issues in layman's terms and provide appropriate suggestions. Very professional, patient, and polite. Always have had a great experience with Lexus London in general, but also Dale. More

The appointment that was booked over the phone went very smoothly. In person was just as good. Shanna was very helpful and courteous both on the phone and in person. Addressed everything and overall a ve smoothly. In person was just as good. Shanna was very helpful and courteous both on the phone and in person. Addressed everything and overall a very pleasant experience! More

Very clean place associates provide top notch customer service. Very helpful and informative. They make sure you are completely satisfied before leaving the dealership. service. Very helpful and informative. They make sure you are completely satisfied before leaving the dealership. More

I always bring my Lexus to this dealership because of the staff, particularly those in the service department. Shanna McQuarrie has been wonderful to deal with. She greets people with a smile and their name. staff, particularly those in the service department. Shanna McQuarrie has been wonderful to deal with. She greets people with a smile and their name. I am most impressed. More