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Lexus of London
London, ON
4,215 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,215 reviews
July 30, 2023
Drove over 6 hours to look at a vehicle that was at Lexus of London. Absolute pleasure dealing with Rick Watson. Very professional and understood my needs. Strongly recommend dealing with Rick for your next of London. Absolute pleasure dealing with Rick Watson. Very professional and understood my needs. Strongly recommend dealing with Rick for your next vehicle purchase. Thanks Rick. More
by Marcel
July 26, 2023
Larry is a very patient and nice person, it is my pleasure to meet such a wonderful man. pleasure to meet such a wonderful man. More
by Hong
Employees Worked With
July 26, 2023
We were promptly greeted by Chris & referred to Jillian Cook, our awesome experience started with Jillian from test drive to her showing us the vehicle we wanted on the lot and arranging the purchase of o Cook, our awesome experience started with Jillian from test drive to her showing us the vehicle we wanted on the lot and arranging the purchase of our Lexus RX. Chris explain our options leasing / buying. Then Corey was was very courteous & explaining all the financing. John was excellent @ being a delivery specialist. Dale the service advisor was also excellent @ arranging our service appts. This was the best experience we have had purchasing the past 11 new vehicles More
by marv.linda
July 26, 2023
Rick always provides very professional and kind service everytime i’m in there, whether it’s to purchase a vehicle or get one serviced. everytime i’m in there, whether it’s to purchase a vehicle or get one serviced. More
by Abdul Rashid
Employees Worked With
July 25, 2023
Good overall atmosphere with very friendly people, only minor thing would be some interior building maintenance and cleaning/ tidiness of the waiting area. sales staff were attentive knowledgeable. I was minor thing would be some interior building maintenance and cleaning/ tidiness of the waiting area. sales staff were attentive knowledgeable. I was also able to connect with the service staff which were able to help me set up a schedule that best suit my driving needs which is very much appreciated! More
by rb.matm
Employees Worked With
July 24, 2023
Very courteous and helpful sales staff. Placed a deposit and hoping for delivery in 2024 Placed a deposit and hoping for delivery in 2024 More
by Murandwen
Employees Worked With
July 24, 2023
I just wanted to express my sincere appreciation for the experience provided by Lisa Ali. She was very personable, knowledgeable, and understanding. Her professional and caring nature are noteworthy. As you experience provided by Lisa Ali. She was very personable, knowledgeable, and understanding. Her professional and caring nature are noteworthy. As you well know, a customer's experience will vary in the industry, so I thought I would take the time to acknowledge when someone stands out. More
by Deb1234
Employees Worked With
July 23, 2023
Recently reached out to Lexus London looking for a new Lexus RX-350. I dealt primarily with Lisa, who was knowledgeable, professional, personable. She was patient and never pressured me to decide quickl Lexus RX-350. I dealt primarily with Lisa, who was knowledgeable, professional, personable. She was patient and never pressured me to decide quickly. Really appreciate the honest and courteous service I received from her. She provided hybrid and non-hybrid models for test drive, explained the pros and cons, and helped me to make the best decision. Lisa always responded quickly when I had questions and was just so extremely helpful throughout the entire process. Definitely will be recommending Lisa to anyone looking for a vehicle at Lexus London. More
by Farshad
Employees Worked With
