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Lexus of London
London, ON
4,181 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,182 reviews
December 19, 2023
My experience was amazing , Jillian was very prompt with emails and she made every effort to ensure I was able to get the car I wanted. I got my car within a week and that was exciting .. thank you Lexus !! emails and she made every effort to ensure I was able to get the car I wanted. I got my car within a week and that was exciting .. thank you Lexus !! More
by youngshadae
Employees Worked With
December 18, 2023
My husband and I were very impressed with Lexus of London. We walked in on a busy Saturday without an appointment and received fantastic service. Lisa Ali was accommodating, patient, and knowledgeable London. We walked in on a busy Saturday without an appointment and received fantastic service. Lisa Ali was accommodating, patient, and knowledgeable. She helped us narrow down our choices, got us a better trade in value, and found us the vehicle we wanted with a quick delivery date! More
by syl_wai
Employees Worked With
December 17, 2023
Thank you Lisa Ali for your assistance and help at the time we were looking for new vehicle. Your professionalism and knowledge was a real help and we greatly appreciate your calls to try to accommodate u time we were looking for new vehicle. Your professionalism and knowledge was a real help and we greatly appreciate your calls to try to accommodate us with no pressure attitude. We would highly recommend your service to any one looking for a new car. More
by jolanta.reystone
Employees Worked With
December 17, 2023
Lisa was very quick to see that I had not been approached by any other sales person. Infact she gave up her lunch to help me out. Lisa sorted through my requirements and help focus on a potential purchase. by any other sales person. Infact she gave up her lunch to help me out. Lisa sorted through my requirements and help focus on a potential purchase. Her approach was to provide information without any hard sell. I would definitely recommend Lisa . More
by tandjheggart
Employees Worked With
December 16, 2023
Provided an extraordinary service on my new 2024 Lexus 350. Well communication through test drive with explanation. Overall a great experience in Lexus. 350. Well communication through test drive with explanation. Overall a great experience in Lexus. More
by King Yang
Employees Worked With
Allen Zhang
December 16, 2023
Allen identified all of my requirements carefully reviewed them and provided me with the best available option. I ended up buying the vehicle just because I liked his service and his politeness. He t reviewed them and provided me with the best available option. I ended up buying the vehicle just because I liked his service and his politeness. He took care of all the documentation and legal paperwork. Would definitely say hi to him every time I go to the dealership. More
by Kshitij Sule
December 13, 2023
My wife and I were very impressed with our rep: Lisa Ali. She's very friendly and attentive and suggested models that meet our needs. We're looking forward to purchasing a car with her. She's very friendly and attentive and suggested models that meet our needs. We're looking forward to purchasing a car with her. More
by hml
Employees Worked With
December 12, 2023
Jillian Cook is great at what she does . ... and that is selling cars! She's professional, knowledgeable and very helpful answering any questions we had. Jillian is polite and always gre ... and that is selling cars! She's professional, knowledgeable and very helpful answering any questions we had. Jillian is polite and always greeted us with a huge smile. It was a pleasure dealing with her and in the future she will be our go to person. More
by Murray and Chris Payne
