Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
4,165 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,165 reviews
April 30, 2024
Rick watson was very thorough, informative, and a pleasure to deal with. Rick Made our experience purchasing a vehicle very pleasant. I will go back to Rick again in the future and will highly recomm pleasure to deal with. Rick Made our experience purchasing a vehicle very pleasant. I will go back to Rick again in the future and will highly recommend him to my friends and family. More
by Gearhead10
April 30, 2024
Nice work Lexus! Always a great experience and thank you Shanna for your superb service! Always a great experience and thank you Shanna for your superb service! More
by Kelly
April 30, 2024
We were fortunate to have Lisa Ali be our Product Advisor at Lexus of London. Her professionalism, knowledge of the Lexus product, and enthusiasm were all well received by us! In the end of our search for at Lexus of London. Her professionalism, knowledge of the Lexus product, and enthusiasm were all well received by us! In the end of our search for the perfect vehicle, Lisa helped guide us in picking the perfect one. Thank you to the Lexus Team: Chris (management), Lauren (finance), Romeo (service), and of course Lisa (sales)! More
by Lovemylexus2
April 29, 2024
I had a great experience. Jillian was very thorough and patient with all my questions and ensured I was test driving the right vehicle based on my driving style, distance, and Jillian was very thorough and patient with all my questions and ensured I was test driving the right vehicle based on my driving style, distance, and preferences. Everything went very smoothly. More
by samraatpaul
Employees Worked With
April 28, 2024
Jillian was a very pleasant salesperson to work with. She made me feel very comfortable and always checked in on me to see if I had any questions. She followed up with me after every question I had. I She made me feel very comfortable and always checked in on me to see if I had any questions. She followed up with me after every question I had. I would highly recommend Jillian to anyone who is looking at buying a Lexus. More
by Barb
Employees Worked With
April 28, 2024
Kevin was very helpful and give us a great experience to buy our rx 350 buy our rx 350 More
by denislongpre
April 25, 2024
I was well looked after yesterday. I was greeted coming into the garage and then inside by Heather Broderick. She addressed all my concerns and arranged transportation for me as a lo I was greeted coming into the garage and then inside by Heather Broderick. She addressed all my concerns and arranged transportation for me as a loaner was not available. Even when a loaner did become available she called me and asked if I would like to have it. I was happy with the shuttle taking me to the mall to do some shopping and picked me up fairly quickly when I called for a ride to come back. All of the work was completed in her estimated time line and I was back on the road again. I knew it would be a long appointment but Heather made it so it didn't seem like such a long day. Great job!! More
by rstewart
Employees Worked With
Heather Broderick
