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Lexus of London
London, ON
4,184 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,184 reviews
May 15, 2024
Larry help me a lot. He find awesome car for me. I will highly recommend home for my friends. He find awesome car for me. I will highly recommend home for my friends. More
by Liu
May 14, 2024
Sue and her team were incredible from the first day we dealt with her. Super knowledgeable, and matched us with a vehicle based on our needs. She was easy to communicate with and goes the extra mile to en dealt with her. Super knowledgeable, and matched us with a vehicle based on our needs. She was easy to communicate with and goes the extra mile to ensure that we are happy…the best experience we have had thus far. We left Lexus/Toyota for another brand briefly and that was a big mistake. Lexus has welcomed us back with open arms and we are glad to be back. Sue, you have a long term client now with us. Thank you for everything More
by Mirash
May 14, 2024
Sue was very professional and knowledgeable, pleasant to deal with. Was quick to answer any questions or concerns I had. A very positive experience deal with. Was quick to answer any questions or concerns I had. A very positive experience More
by Paul_legge10
Employees Worked With
Sue Vincent
May 13, 2024
They are very professional and I have the up most confidence in their review of my car confidence in their review of my car More
by Ron Demnomy
May 11, 2024
Very nice service, John is very patient with every steps. He was able to answer all our questions and was very organized and professional. He was able to answer all our questions and was very organized and professional. More
by Black
May 10, 2024
Heather was welcoming, pleasant and kept me informed through messaging. As indicated in previous reviews our Lexus experience has always been more than positive. The personal element and attention to de through messaging. As indicated in previous reviews our Lexus experience has always been more than positive. The personal element and attention to detail is sincerely appreciated. More
by drnick
Employees Worked With
Heather Broderick
May 10, 2024
I have been dealing with Dale numerous times and the level of service is phenomenal! Dale has always been there for advice and assistant! Kudos level of service is phenomenal! Dale has always been there for advice and assistant! Kudos More
by ppham20
Employees Worked With
May 09, 2024
Our experience at Lexus of London was friendly and very professional. Our sales agent, Lisa, was most helpful in finding the best vehicle for us. She was most helpful and did not any way pressure the sale. professional. Our sales agent, Lisa, was most helpful in finding the best vehicle for us. She was most helpful and did not any way pressure the sale. More
by Keith
May 07, 2024
It’s was so much good of the experience I had at this location expert people it was there I did love the way they treat me and I never stop to recommend to all friends and family about the Lexus dealer s location expert people it was there I did love the way they treat me and I never stop to recommend to all friends and family about the Lexus dealer ship in london and thank you so much for the great service More
by NAZAR Youkhana
May 07, 2024
Heather was friendly and professional as she checked the vehicle in. After a short conversation about my winter tires not having rims, as of yet, she volunteered to provide quotes for a set. Thanks for bein vehicle in. After a short conversation about my winter tires not having rims, as of yet, she volunteered to provide quotes for a set. Thanks for being attentive. Waited for the service work to be completed and it was done within the time stated. Good waiting area and coffee. More
by Steve Haagsma
