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Lexus of London
London, ON
4,387 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,387 reviews
July 21, 2016
Lexus of London service review I deem them as gold standard when it comes to their attitude. I have also been exposed to two other competing European brands. But Lexus sets the benc I deem them as gold standard when it comes to their attitude. I have also been exposed to two other competing European brands. But Lexus sets the benchmark for customer care and satisfaction. More
by Ahluwalia
Employees Worked With
Karen Campbell
July 19, 2016
Used BMW Purchase Wonderful experience from beginning to end. Sue was very approachable from the initial test drive to the final pick up. Extremely accommodating to my Wonderful experience from beginning to end. Sue was very approachable from the initial test drive to the final pick up. Extremely accommodating to my busy schedule. Would recommend over and over again to all family/friends! More
by Nsinc4
Employees Worked With
Sue Vincent
July 18, 2016
Finding new/used car Was helped by Mr. Rick Watson. Very helpful and professional. Worked very hard to answer my questions and also answered them in a very timely fashion. Was helped by Mr. Rick Watson. Very helpful and professional. Worked very hard to answer my questions and also answered them in a very timely fashion. Unfortunately Lexus does not make manual transmission vehicles so I'm having to rethink my future purchase. Will definitely be back when the time comes. More
by tony t
Employees Worked With
July 17, 2016
Worth the drive from Sarnia for service. Staff at Lexus of London have always been up front on any service issues. If the car is in for any length of time a loaner has always been provided. R Staff at Lexus of London have always been up front on any service issues. If the car is in for any length of time a loaner has always been provided. Recently needed some minor paint work for stone chips and wear and tear. The service department went above the call of duty and picked up and returned my car to Sarnia when the repair was completed. More
by Sarnialexusowner
Employees Worked With
Allan Calvert, Karen Campbell
July 16, 2016
Quick service I had a little problem in that my grand daughter had an accident in the car. They got me in the very day after it happen, cleaned everything up and e I had a little problem in that my grand daughter had an accident in the car. They got me in the very day after it happen, cleaned everything up and even managed to get a loaner car for me onsuch short notice. More
by Sandra
Employees Worked With
Karen Campbell, Adam McCallum
July 16, 2016
great service of buying a used car with Jack To be honest, I don't have any experience to buy a used car before. With Jack, anything becomes simple and clear. His advice is very helpful for me to To be honest, I don't have any experience to buy a used car before. With Jack, anything becomes simple and clear. His advice is very helpful for me to choose a used car I like. And the service of Lexus of London is enjoyable and comfortable. Thank you for the help, Jack. More
by Yi
Employees Worked With
Jack Ji
July 16, 2016
Great Cars/Great Dealer If you want a Lexus London Lexus is the place to go. First class treatment and straight answers. Employees believe in their product and it shows in th If you want a Lexus London Lexus is the place to go. First class treatment and straight answers. Employees believe in their product and it shows in their interaction with the customer. More
by Les Woszczynski
July 15, 2016
Pleasant dealing of Lexus RX450H When I came in the Lexus hall first time, to be honest, I just planed to walk around, never thought to order a Lexus car that day. I was given the cor When I came in the Lexus hall first time, to be honest, I just planed to walk around, never thought to order a Lexus car that day. I was given the cordial reception by Jack Ji, as a sales, he did his job very well. Finally, I decided to purchase one RX450H here, even I havn't talk with my wife. I used to drive with BMW and Benz before, this is a new try to me,and I believe Lexus won't make me disappointment. Ma Li 2016.7.15 More
by Ma Li
Employees Worked With
Jack Ji
July 14, 2016
bought my first cat Tom is an incredible associate. He set me up with the perfect car for an amazing price. It was my first purchase of a car, but the experience was fun Tom is an incredible associate. He set me up with the perfect car for an amazing price. It was my first purchase of a car, but the experience was fun and exciting, rather than stressful. Tom always goes above and beyond when it comes to helping people out. More
by maddyisawesome
Employees Worked With
Tom Hiscott
July 13, 2016
Service for my 2014 Lexus IS350 I visited the Lexus of London service department on July 12th and received excellent customer service. Jason is extremely professional and thorough. J I visited the Lexus of London service department on July 12th and received excellent customer service. Jason is extremely professional and thorough. Jason is extremely knowledgeable and ensures that each of his guests are treated with the utmost respect. I enjoy the entire Lexus of London experience every time that I am in for a service. More
by Kim Mahnke
Employees Worked With
Jason Janusz
