Lexus of London

Approximately one year ago we purchased our first Lexus product- a 2012 RX 350. It has been a very enjoyable experience both from a purchase and customer service standpoint. Recently we moved and I have product- a 2012 RX 350. It has been a very enjoyable experience both from a purchase and customer service standpoint. Recently we moved and I have been unsuccessful in programming the Lexus Homelink feature to operate my automatic garage door opener. I contacted Lexus of London to explain the problem, and I was connected to Mat Granger, a sales representative. Mat very patiently explained how the programming is normally done, and when we were still unable to get the function to work, he did some digging on the internet and sent me a link to some specific instructions that appear to be somewhat different than is described in the owners manual. I look forward to working through these instructions and hopefully can contact Matt with good news that the programming was successful. Both my wife and I were very impressed that Mat (although not the salesperson I bought the vehicle from) went out of his way to help us with this process, and even offered to arrange for a Lexus manager to drop by the house sometime to help solve this issue. Ian LeConte, Sarnia More

I recently purchased a used lexus sedan from Lexus of London. Our sales rep was Matt Granger and he made the whole experience a pleasure. Matt was extremely personable, not pushy and was very easy to w London. Our sales rep was Matt Granger and he made the whole experience a pleasure. Matt was extremely personable, not pushy and was very easy to work with. Matt answered all my questions and was very knowledgeable about our vehicle. I strongly recommend any potential customers to consider Lexus of London for any future new or used car purchases and again would like to offer our thanks to Matt for making our purchase seamless. Thank you Matt, Tim Wilson. More

I recently purchased a 2014 IS 250 from Lexus of London, and I had the great fortune to deal with Mat Granger. Mat was very professional and quite knowledgeable about the Lexus products. Mat went the extra and I had the great fortune to deal with Mat Granger. Mat was very professional and quite knowledgeable about the Lexus products. Mat went the extra customer service mile, even after we had signed our deal, by answering my numerous texts and emails about my car on his day off! He has also been great following up with us to make sure everything is good with our car and that we are satisfied with our experience at Lexus of London. Most other salesmen I have dealt with in the past forget all about you as soon as you drive off the lot! My wife and I were both very impressed with Mat Granger and he is, by far, the best car salesman we have ever dealt with. When the time comes to trade in our second vehicle our first, and only, stop will be at Lexus of London to see Mat Granger. Also, I would like to recommend the service department at Lexus of London. The service advisors are friendly and knowledgeable and the dealership provides a complimentary car wash with every service( they do a good job too!). As well, if you are from out of town they provide you with a nice Lexus loaner vehicle while your vehicle is in for service. Very impressed! More

We waive red over this purchase and went from yes to no several times. We had some very personal things happen in our family which we decided to share with Mat Granger. He was so compassionate and kind wit several times. We had some very personal things happen in our family which we decided to share with Mat Granger. He was so compassionate and kind without being phony. We had purchased a 2012 Lexus in November from Mat and would never consider dealing with any other sales person. He is a true asset to your company and should be recognized as such. Thank you to Mat and Allan Calvert for an excellent experience . Sincerely Sari and Bill Logan More

My experience with London Lexus was first rate from start to finish. My sales associate was Mat Granger and I can confidently recommend him to anyone seeking a new or re-sale Lexus. He is thoroughly versed to finish. My sales associate was Mat Granger and I can confidently recommend him to anyone seeking a new or re-sale Lexus. He is thoroughly versed in the vehicles, does not try to "sell" you but assists in helping you find the right vehicle that fits your needs. The car was ready on time, was spotless, pristine and the process was smooth and professional from beginning to end. I would suggest anyone seeking a quality vehicle start their search with Mr. Granger and Lexus of London....I'm glad I did. More

To whom it may concern: I have been a Lexus fan for To whom it may concern: I have been a Lexus fan for many years and continue to return to Lexus of London for all my sales and service needs. To mak To whom it may concern: I have been a Lexus fan for many years and continue to return to Lexus of London for all my sales and service needs. To make a long story short I no longer needed my RX400h so decided to trade it in. Generally I take a long time to decide on what model to select and what options to include. This time was no different. I was advised by Mat that a GS350 was traded in with very low kms so I took the opportunity to test drive it a couple of times. Anyhow time got away from me and a month went by. It was hard to believe that this GS was still on the lot but I was still flipping between the RX, ES and GS. Finally I went home and made the decision to purchase the GS. Murphy's Law it was sold when I called back in 10 mins! I could not believe it! Obviously I was upset. As luck would have it I was contacted about a month later and advised that a brand new black on black F Sport was now in stock. I first looked it over and then took it for a couple test drives. Mat was very patient and took the time to explain all the many options. This time I did not wait to close the deal. Mat worked hard for me to close the deal and I want to thank him for persevering. I would strongly advise anyone looking for new or used car to consider Lexus and Mat will take care of you. Sincerely, Steve Pineau Proud owner of Lexus' IS250, SC430 and now a GS350 More

Our experience with Lexus of London has been the most rewarding of all our leasing/purchasing endeavours. From the first moment we visited the showroom the staff have always been friendly, helpful and c rewarding of all our leasing/purchasing endeavours. From the first moment we visited the showroom the staff have always been friendly, helpful and courteous. Our salesperson, Mat Granger, was very knowledgeable about all the Lexus products and was able to answer our many questions concerning hybrid vehicles. With his leasing experience we were able to complete a deal for our first Lexus Hybrid. With Mat's friendly outgoing demeanour our dealings with him have been like dealing with a good friend. I would highly recommend Lexus of London and especially Mat Granger. More

Tom Hiscott is a very knowledgeable, professional and a "no-pressure" salesperson. He listens to what you want and works within your budget. I have leased three vehicles from Tom and the experience was a "no-pressure" salesperson. He listens to what you want and works within your budget. I have leased three vehicles from Tom and the experience was always pleasurable. In fact, everyone at the dealership is a wonderful to deal with and greets you by your first name. I would highly recommend Tom and the Lexus of London dealership for all your needs from sales to service. They deliver what they promise and beyond. More

My husband and I were looking at trading in our 2001 Lexus is300 within the next few months or so. We were not in a rush, but thought we should maybe start looking to see what's out there. We had not de Lexus is300 within the next few months or so. We were not in a rush, but thought we should maybe start looking to see what's out there. We had not decided on a make or model of our next vehicle. 2 years ago we had a fantastic experience with John willits at lexus of london with the purchase of a previous vehicle! So when it came time for us to upgrade to a newer vehicle again, All we knew is we really trusted and wanted to deal with John Willits again! I started looking on autotrader.ca so i could see some car options to talk to john about, then I noticed a used Mazda 3 at lexus of london. I called John just to inquire on maybe trading my older Lexus in on the Mazda. John was very prompt with getting back to me with a deal my husband and I could not refuse! I convinced my husband that we really need to go see and test drive the Mazda. John had me very excited about the car and the only day we could test drive it was the day John happened to be out of town. John reassured us he would put us in the great hands of his coworker Matt Granger and that Matt would take great care of us! Matt was extremely professional and very easy to talk too! So much so that we signed the deal with Matt that day! :-) my husband and I felt no pushyness From Matt. He was just a genuine honest and nice guy! When it came time to pick up The car matt was organized and had everything ready to go for us! Car was full of gas and the car was absolutely immaculate inside and outside! We both agree that John Willits and Matt Granger are both excellent to deal with they both are honest guys that take pride in what they do! we will definitely be recommending both of them to all our family and friends! :-) More

This shopping experience was amazing from the time I was greeted in the am to the time I took delivery of my new wheels. Very professional greeted in the am to the time I took delivery of my new wheels. Very professional More