Lexus of London

Like the service there Feel comfortable to talk with Jack and he helped me to figure out my confused solved my problems. Jack helped me to do the service well. Feel comfortable to talk with Jack and he helped me to figure out my confused solved my problems. Jack helped me to do the service well. More

Confidence & competence The service here is exceptional, and in my opinion that comes down to competency, professionalism, and warmness of its team. Jason is a gifted communi The service here is exceptional, and in my opinion that comes down to competency, professionalism, and warmness of its team. Jason is a gifted communicator who inspires confidence, and it is why I continue (despite my wife's objections) to bring our vehicle here for service. Keep it up folks! More

Summary of service I always get great service at Lexus, staring with the 1st person I meet. Usually it's Karen who always remembers and calls me by name. She explains wh I always get great service at Lexus, staring with the 1st person I meet. Usually it's Karen who always remembers and calls me by name. She explains what is going to take place, contact phone numbers to confirm prices etc. They complete the service as explained and confirmed and give the vehicle a wash and then it's all ready to be picked up. Adam also went the extra mile re customer service. thk! More

Excellent service I have went to Jason for every car related question I have and he is always giving me great advice and offering his assistance. He is not pushy as s I have went to Jason for every car related question I have and he is always giving me great advice and offering his assistance. He is not pushy as some can be, and really provides you with all the facts. You couldn't find a better car guy! More

Amazing Service!!! Very Helpful, customer friendly, helped me with all the question I had! I would definitely recommend this location and Stephanie to everyone. Very ple Very Helpful, customer friendly, helped me with all the question I had! I would definitely recommend this location and Stephanie to everyone. Very pleased with my new car and service!! More

Great experience at Lexus of London Stephanie made my experience completely stress free! Under a very tight timeline and little to no time to search myself, I was able to send my father Stephanie made my experience completely stress free! Under a very tight timeline and little to no time to search myself, I was able to send my father in to check out the vehicle listed and make a decision while I was away. I couldn't have ever imagined purchasing a vehicle without seeing it first, but Stephanie's warm reception and quick action instilled confidence in my decision to purchase from Lexus of London. She bent over backwards to ensure the process was effortless. Upon meeting in person I knew I had made the right decision. Unlike other dealerships and their sales reps, it was clear Stephanie was there to ensure I was happy and her enthusiasm was contagious. I will definitely be recommending a trip to see Stephanie to anyone looking to purchase a vehicle in the future. More

Stephanie Shearsby made the Difference! I cannot say enough great things about our Sales representative Stephanie Shearsby who went above and beyond in order to create a amicable deal for us I cannot say enough great things about our Sales representative Stephanie Shearsby who went above and beyond in order to create a amicable deal for us. We ended up declining based upon our own reasons...but it certainly had nothing to do with anything that she had or had not done. Thanks again!! More

Both Sales and Service make you love your Lexus. I my first Lexus was a used LX 460 bought in Timmins with very low kilometers and a few years old, It had only been driven short distances because if I my first Lexus was a used LX 460 bought in Timmins with very low kilometers and a few years old, It had only been driven short distances because if they can, people fly out from Timmins rather than drive if going south. Recently I saw one like mine driven across an African lake on Television ( not very deep but impressive) because it could be raised up to cross rivers, or In my case snow. When I brought it down south and It needed its first service at Lexus , I took it to Lexus of London for a service and was a little nervous with its galant age how it would be treated at Lexus of London (and me a little to be honest) Nothing could have been further than the truth. People in service both went out of their way to keep it running, and when it finally was time to to say good bye to the vehicle and the people in the service,they put me in touch with Leasing and I am happily driving driving a RX 350 on both long and short distances even to Timmins . As you can probably guess I would recommend both Lexus vehicles and the people in the dealership More

Excellent Service Manager Jason is my go to person for anything vehicle related. He is knowledgeable and always makes me feel as though my questions are important, even when I Jason is my go to person for anything vehicle related. He is knowledgeable and always makes me feel as though my questions are important, even when I know they are a bit ridiculous. He is always going above and beyond for his customers and he will be someone I follow to any dealership. He is certainly an asset. More

Excellent experience Jack went out of his way to help me choose a car that fitted me, and he's very knowledgeable. I would definitely recommend him to my friends. Jack went out of his way to help me choose a car that fitted me, and he's very knowledgeable. I would definitely recommend him to my friends. More