Lexus of London

Excellent service and staff The staff is consistently professional, friendly, and helpful. It is a pleasure to come in. If I choose to wait for work to be done on the vehicle, The staff is consistently professional, friendly, and helpful. It is a pleasure to come in. If I choose to wait for work to be done on the vehicle, the environment is pleasant to be in or if I choose, they make it easy to either get a ride to and from the dealership or provide a loaner vehicle. The flexibility is there to meet my needs. The service to be done on the vehicle is presented in advanced and they discuss with me any additional work that is required before proceeding with the job. It is a treat to have the car cleaned after being serviced! More

Excellent service department I have been receiving service from Lexus of London since I bought my Rx450h in the fall of 2009. They are consistently helpful and professional and it I have been receiving service from Lexus of London since I bought my Rx450h in the fall of 2009. They are consistently helpful and professional and it is a pleasure bringing my car in for service. I especially enjoy dealing with Karen Campbell who is always pleasant and is very knowledgeable. A great dealership all round. More

Lexus Of London has set the bar HIGH! Our search for a newer SUV has allowed us to test drive just about every brand out there with different experiences at many dealerships from Niagara Our search for a newer SUV has allowed us to test drive just about every brand out there with different experiences at many dealerships from Niagara and into the Toronto area. After driving an RX350, our decision was made. On Sunday November 8th I inquired online to Lexus of London about a pre owned 2012 they had listed hoping to get a response sometime that week. I received an email that very same Sunday evening from Stephanie Shearsby. We were very impressed by the prompt response from this very special sales advisor. By the time I got back to her, that particular vehicle had been sold. Ten days later I received another Email from Stephanie telling us they just got another 2012 RX350 in that we really should see. There were no photos yet online so she texted me some photos from her phone. She then offered to meet us at the dealership the next day to show us this vehicle which was a Friday and her scheduled day off! Who does that? Talk about customer service! Friday did not work for us so we made the trip to London on Saturday morning. From the moment We walked into the dealership, we felt comfortable and welcome. After checking out the latest models in their showroom we finally got to meet the woman behind the emails and texts and what a pleasure it was! Stephanie knows the product she sells and then some. She is a consummate professional in every way, patient, down to earth and honest as was everyone else we dealt with at Lexus of London. The RX350 was a beauty just as she described. Nicest we've seen! She was even able to get us a better deal than expected. Stephanie and her team at Lexus of London went above and beyond to prepare this vehicle for us and took the time to show us how all the features and options worked before we left. It looked like showroom material on pickup day! Thanks to all and we look forward to our next visit Shayne and Penny More

Amazing Dealer Jack Ji! After I decided to buy Lexus, Jack helped me a lot! He is the one who truly stand on customer's side. Compare to other dealer, he always offer me the After I decided to buy Lexus, Jack helped me a lot! He is the one who truly stand on customer's side. Compare to other dealer, he always offer me the lowest price and amazing service. I recommand Jack Ji to any Lexus customer! More

Great servive and guest care. Lexus of London recently installed my winter tires and performed maintenance service on my RX 350. The service advisors greeted me by name and had Lexus of London recently installed my winter tires and performed maintenance service on my RX 350. The service advisors greeted me by name and had my cars information at their fingertips, advised me of what the work fees would be and provided a loaner vehicle. When the work on my vehicle was completed I was promptly notified to this effect. All paper work was ready for me on arrival and quickly processed. I out of the service dept. in about fifteen minutes. Impressive service well done. More

Great experience! From the minute my wife and I walked into the dealership we were treated incredibly well. Rick Watson was an awesome associate to work with, answering From the minute my wife and I walked into the dealership we were treated incredibly well. Rick Watson was an awesome associate to work with, answering all of our questions, and helping us explore the inventory to find the exact car we were looking for. He was extremely knowledgeable, and personable, providing us with the information we needed without ever talking down to us. We never felt pressured to make a purchase and left feeling completely at ease with our choice! We highly recommend Lexus of London, and Rick in particular, if you're in the market for an amazing new car. More

Ahhhhh-MAZING Sue Vincent is a wonderful woman, I started at Lexus for my first car purchase I couldn't have started at a better place. I came to the dealership in Sue Vincent is a wonderful woman, I started at Lexus for my first car purchase I couldn't have started at a better place. I came to the dealership in September and test drove the 2015 Lexus NX200 and immediately fell in love with the car, but fell more in love with her! I ended up with a 2016 NX200 and even changed my mind on the pkg of my car, and Sue was absolutely supportive and helped me pick and customize my dream car. LOVE HER!!!! She is a dream to work with, answered all my questions from gas mileage, to specs on the car, to financing. She treated me with respect, and was available via email and phone whenever I needed her and went above any beyond. I couldn't have picked a better place and person to purchase a car from. The staff at Lexus should be honoured to have a hard working and client-oriented member on their team. We had a few set backs with the delivery due to my work and travel schedule, and she was so accommodating! She stayed late for me and made me feel special every time I walked into the dealership. GO TO THIS WOMAN FOR YOUR NEXT PURCHASE!!! She has set the bar for me!!!! More

Renewing my lease Like many of us we have a very full life and knowing my lease was coming up for renewal, was just one more thing to add to the, "to do" list. I knew Like many of us we have a very full life and knowing my lease was coming up for renewal, was just one more thing to add to the, "to do" list. I knew I needed to block some time to deal with this. From the 1st e-mail informing me of my renewal, to when I drove my new vehicle off the lot was painless. Sue was able to very quickly gauge what I needed and equally as important what I didn't need. She provided me with just enough information without overwhelming me. It was obvious to me that she knew her stuff. The high level of customer service to ensure all customers have a positive experience has been mastered at the dealership. I look forward to continuing to on this journey with the team at Lexus. Thank you! Wendy More

Great Service and accommodating personal. Great service, easy to talk to employees who will ensure that your vehicle is at a proper state. Although the price of service might seem on the high Great service, easy to talk to employees who will ensure that your vehicle is at a proper state. Although the price of service might seem on the high end, but have not yet been disappointed with the end result. More

Winter wheels and 8000 km service I would give the service staff at Lexus of London a 10 out of 10 rating for being efficient and friendly in the performance of my service appointment. I would give the service staff at Lexus of London a 10 out of 10 rating for being efficient and friendly in the performance of my service appointment. My vehicle was returned to me at the promised time with the work completed and the vehicle very clean inside and out. I have experienced a lot of different manufacturer's service facilities over my 49 years and 20 new cars, Lexus of London is by far the best!. I would also say the purchase experience and sales staff were the best of all as well. More