Lexus of London

Very professional and patient Very happy about the car and the service , thank you Jack! He is very professional and patient! I already recommend him to my friends. Highly satisfi Very happy about the car and the service , thank you Jack! He is very professional and patient! I already recommend him to my friends. Highly satisfied! More

Great experience!! About the 20th of September my wife and I decided to sell our car and replace it with a really nice sporty dream car. We tried several units out and About the 20th of September my wife and I decided to sell our car and replace it with a really nice sporty dream car. We tried several units out and decided to revisit Lexus of London. We had previously purchased several units from this location. Sue Vincent was our sales representative. She was very professional, knowledgable and patient with no pressure. All our questions were answered. We purchased a Lexus 350 Sport. We also met Alan and several other representatives of Lexus of London. Everyone was courteous and friendly. After purchase and delivery, Sue spent more than half an hour explaining and answering all our questions regarding the new car. We would recommend Lexus of London to anyone interested in purchasing a new car. They are the best!! More

Finally 'time' my dream car and truly a dream team! For as long as I can remember I have wanted a BMW but, raising my children, an unplanned illness and "life" forced me to put that dream on hold. Then For as long as I can remember I have wanted a BMW but, raising my children, an unplanned illness and "life" forced me to put that dream on hold. Then as things finally got "normal", I allowed myself to do something I'd always wanted to do and, I explored the idea of buying a BMW X3 - because, it just made sense! I looked at other SUV makes and models but always came back to the idea of owning a BMW and so, I committed to the idea. I looked online daily and even went so far as to drive to Woodbridge to look at what I thought would be "my car" - no chance; it was, in short, a mess and definitely not worth the drive BUT.... just as we were pulling off the highway, I see that Lexus of London has the same car; better price, even lower mileage and I'd be spending my money closer to home! I immediately made an internet inquiry - it was Saturday, after all but Sue IMMEDIATELY responded to me with all the information I needed, I set up an appointment with her for Monday. The WHOLE team, from the time I entered Lexus, was warm and welcoming and exploring the offering on the X3 was a whole lot easier than I'd planned for; no dickering.... Sue explained that Lexus had adopted a new way of doing business, no negotiating, just right priced and although I didn't commit to purchasing when I left, I knew I had to have this vehicle and by the time I got home, the decision was made. I connected with Kylie and before too long, I had confirmation that I'd be taking delivery on Friday September 22nd! I arrived, my car was ready AND the Ladies of Lexus, my dream team, had gone so far as to purchase a set of authentic BMW plate holders for me - no dealer name, no nothing just B M W!! I can't even begin to express my gratitude for that gesture and what followed was just the bonus; I was handed off to their partners in service and technology - they showed me around my car (inside and out), set-up my Bluetooth and other options and made sure I was comfortable taking my car off their lot - yes, I have the manual and I will make my way through it BUT having people walk me through was value added, no question! I have purchased a car or two in my day but this experience tops them all AND if this is the last vehicle I ever buy, I am so thankful for the experience the Lexus team has given me - others could take a page from the Lexus of London book and be better for it. IF you are looking, consider Lexus - they will not disappoint! More

Top drawer front to back This is how a dealership should be run. Thanks to Sue Vincent and Kylie Burridge on the transaction, and Rob for the delivery. Will drive the 125 km This is how a dealership should be run. Thanks to Sue Vincent and Kylie Burridge on the transaction, and Rob for the delivery. Will drive the 125 km from Burlington to London for service. More

Outstanding Service!! Seriously outstanding Service!! Sue is so easy to talk to, friendly, very knowledgeable and always quick to get back with any questions. Absolutely th Seriously outstanding Service!! Sue is so easy to talk to, friendly, very knowledgeable and always quick to get back with any questions. Absolutely the best car buying experience to date!!! Thanks for everything Sue!! Loving my IS 350 Sport!! :) More

Great experience Overall, the experience is great. The conversation is easy and friendly, Jack always response quickly with specific information. I enjoy the customer Overall, the experience is great. The conversation is easy and friendly, Jack always response quickly with specific information. I enjoy the customer service at Lexus of London. More

got second car from lexus of london My dealer Jack ji is really nice and helpful , I got my first Lexus IS 250 last year from him . He gave me a reasonable price . I am impressed by his My dealer Jack ji is really nice and helpful , I got my first Lexus IS 250 last year from him . He gave me a reasonable price . I am impressed by his professional knowledge of cars and his attentive service. So I decided to trade in my old Lexus and got a new IS . It is easy to talk with him and do the paperwork . He will give customer the best price as he can . More

Always pleased TomHiscott and Lexus of London Tom has always treated us far and is there to help. This is the 3'rd Lexus that we have purchased with his help. He's always there it help when needed Tom has always treated us far and is there to help. This is the 3'rd Lexus that we have purchased with his help. He's always there it help when needed. Has great knowledge of the product he sells. The dealership is always spotlessly clean. The staff is there to help and ready to help. The staff is never "in your face" but do ask how they can help in professional manner. I'll continue to purchase from Tom and Lexus of London. More

Absolutely awesome. My 2009 LS was in for detailing and to have the ceramic treatment for the paint. When the service was complete I'm certain the last time the car was t My 2009 LS was in for detailing and to have the ceramic treatment for the paint. When the service was complete I'm certain the last time the car was that clean was the day it came off the line. Absolutely nothing was missed. Grass from my golf clubs that was on the underside of the truck gone. Several marks on the side from people in parking lots opening their doors gone. Even a small salt stain tucked in a crevice between the driver seat and door gone. Everyone that I had contact with were friendly and helpful. One of the best service departments in town. Management should be proud of these people plus the guys behind the shop doors who so obviously take a great deal of pride in the work they do. More

Car shopping made fun Lexus of London is a clean, professional car dealership and very friendly to each of their guests. They have a great inventory and explained their pro Lexus of London is a clean, professional car dealership and very friendly to each of their guests. They have a great inventory and explained their products very well. Our vehicle was delivered to us in immaculate condition. Overall, our dealings with the Lexus team was a great experience!! Our sales representative, Tom Hiscott, was very knowledgable and friendly. As a professional salesperson, Tom carries himself very well using just the right amount of humour and technical terms. In many ways, he felt like a friend we had known for years right off the bat. He did not pressure us in any way and allowed us to carry most of the conversation without appearing rushed or in a hurry to make the sale. Both my wife and I appreciated his condor and was very pleased to purchase our used (but feels new to us) vehicle from Tom. We look forward to working with him in the future. More