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Lexus of London
London, ON
4,383 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,383 reviews
July 01, 2018
Amazing Experience! Stephanie helped me with the recent purchase of my pre-owned vehicle, and I have to say, it was some of the best service I have had. She answered my n Stephanie helped me with the recent purchase of my pre-owned vehicle, and I have to say, it was some of the best service I have had. She answered my numerous questions and took the time to make sure I found the vehicle that would suit me and my family best! I will be sending all my family and friends to Lexus of London and have given them Stephanie’s card! Thank you again to Stephanie for making my car shopping experience so great! More
by Tarran
Employees Worked With
July 01, 2018
Amazing experience Stephanie made buying a vehicle so easy. I hate buying a vehicle but I felt very comfortable. Natalie helped me understand all the features of my vehi Stephanie made buying a vehicle so easy. I hate buying a vehicle but I felt very comfortable. Natalie helped me understand all the features of my vehicle and I am so grateful for my experience at Lexus of London and the amazing experience they provided More
by Michelle211
July 01, 2018
Amazing service Stephanie is so kind and was amazing! Much appreciated. Also Natalie helped me understand the features of my car. Thank you ladie, I am very happy !!! Stephanie is so kind and was amazing! Much appreciated. Also Natalie helped me understand the features of my car. Thank you ladie, I am very happy !!! More
by MelissaMiss222
June 30, 2018
Excellent I got my second car here. Jack helped me a lot. He gave me many professional suggestions and helped me to made my decision. Everything is perfect. I got my second car here. Jack helped me a lot. He gave me many professional suggestions and helped me to made my decision. Everything is perfect. More
by Changyu
Employees Worked With
Jack Ji
June 30, 2018
helpful, kind and nice very helpful, I am very happy with this car shopping experience, I usually keep a car for a long time, but I will definitely refer my family and frien very helpful, I am very happy with this car shopping experience, I usually keep a car for a long time, but I will definitely refer my family and friends to jack. More
by gc123
Employees Worked With
Jack Ji, Rui (Helen) Pan
June 30, 2018
Great Experience Helen was very helpful when we’re trying to get a car for our family. She’s very enthusiastic. She asked all the right questions and led us to the car Helen was very helpful when we’re trying to get a car for our family. She’s very enthusiastic. She asked all the right questions and led us to the car that’s both stylish and functional. Thank you so much Helen :) More
by Jayzzd
Employees Worked With
Rui (Helen) Pan
June 29, 2018
Amazing experience Lexus of London is an incredible dealership with great customer service. Stephanie Shearsby is an incredible salesperson with great knowledge and fan Lexus of London is an incredible dealership with great customer service. Stephanie Shearsby is an incredible salesperson with great knowledge and fantastic personality. She is very dedicated to her customers and made the entire process easy. I would highly recommend STEPHANIE and lexus to any one. Titto & John Glover More
by farmboyz
Employees Worked With
June 29, 2018
Consistently good service and advice These folks have consistently delivered great service and advice to me over the last 7 years. This latest visit was no exception. Never feel like I am These folks have consistently delivered great service and advice to me over the last 7 years. This latest visit was no exception. Never feel like I am being needlessly up-sold and am given the straight goods. Always take care of me. Working with Rick in sales now as well. Off to a great start - knows his stuff and is providing me with options. More
by Bill D
June 28, 2018
5* Service This team is extraordinary! From the moment we arrived, we were made to feel like part of the Lexus family. They are honest, kind and made the exper This team is extraordinary! From the moment we arrived, we were made to feel like part of the Lexus family. They are honest, kind and made the experience of buying a car FUN!!! Special shout out to Rick for his patience and professionalism. If you visit Lexus of London do yourself a favour and ask to work with this man! You will not be disappointed :) More
by Kristin
June 27, 2018
Great experience Jack and Helen are very helpful and professional. It’s my first car so I was very careful and got lots of questions. Jack and Helen were willing to li Jack and Helen are very helpful and professional. It’s my first car so I was very careful and got lots of questions. Jack and Helen were willing to listen to any concerns or questions and provided different options. We ended up getting a car that’s exactly what I was looking for. More
by Carmen
Employees Worked With
Helen , Jack Ji
