Lexus of London

purchase of 2015 RX After driving an hour outside of London to the dealership, we were greeted by Rob Ellsworth who was very pleasant and knowledgable about the used RX t After driving an hour outside of London to the dealership, we were greeted by Rob Ellsworth who was very pleasant and knowledgable about the used RX that we were interested in from the internet. Stephanie Shearsby had provided all details about the vehicle so that we were fully informed prior to driving to London. We proceeded that day with the purchase and picked the car up 3 days later. The experience that day was just as pleasant and informative as previous. More

New to me 2015 RX 350 My husband suggested I take a look at an RX 350. I sent a note online to ensure the vehicle was still available to save time. I received a prompt re My husband suggested I take a look at an RX 350. I sent a note online to ensure the vehicle was still available to save time. I received a prompt response from Stephanie; whom I met the following day. I loved the vehicle! Stephanie was very friendly and knowledgeable. There was zero pressure. We purchased my new car later that day. The pick up/delivery walk thru was fantastic. They made sure I was comfortable before leaving. It’s been a week and my kids and I love it. Thank you. More

Extremely reliable product and service Car is 5 years old. I only ever go in for regular service. Prices same or lower than Chrysler and GM but service is better. They provide a loaner, I g Car is 5 years old. I only ever go in for regular service. Prices same or lower than Chrysler and GM but service is better. They provide a loaner, I got a new ES350 this time, they cleaned my RX inside and out. Explained all charges up front and again after. Romeo, Henry, Karen are very friendly and courteous. I’ve owned cars for 46 years. Initial Lexus cost was a little higher than my GM and Chrysler but over the life of the Lexus ES and RX products they are far cheaper to own. Looking to buy? Call Rick, I’ve bought several from him. More

Maintenance Service as expected Service appointment proceeded smoothly without any problems. The service required about 2 hours. I enjoyed coffee and reading while I waited. The car Service appointment proceeded smoothly without any problems. The service required about 2 hours. I enjoyed coffee and reading while I waited. The car was washed, and looked great after servicing. While driving home I did not notice any problems, therefore overall this was a successful event. Service manager, Karen, was professional and pleasant to deal with. More

Great Service Well done and professional service. As a long-term customer (15 years) I have yet to be dissatisfied with the quality of the service. Staff are kno Well done and professional service. As a long-term customer (15 years) I have yet to be dissatisfied with the quality of the service. Staff are knowledgeable and friendly. More

48,000 km Service I had a great experience, at the appointment. I was told the service would take 2 to 2.5 hrs and I was in at 1:00pm and finished by 3:30pm. I was give I had a great experience, at the appointment. I was told the service would take 2 to 2.5 hrs and I was in at 1:00pm and finished by 3:30pm. I was given a loaner vehicle so I was able to go for lunch and do some errands, and then received a call that my vehicle was ready to go. Service was completed to my satisfaction. More

Friendly, knowledgeable staff, very welcoming! I walked into Lexus knowing what car I wanted to step into. The staff happily greeted me and directed me to their Sales & Leasing Specialist Sue Vince I walked into Lexus knowing what car I wanted to step into. The staff happily greeted me and directed me to their Sales & Leasing Specialist Sue Vincent, very kind and freindly, super knowledgeable about cars, easy to talk to, booked my test drive and I loved it! the Lexus CT 200h is a fun car and great on gas. Chris Pinelli gave me a great deal on my trade in aswell and I can't say enough great things about their staff! I will always service my car at the dealership, great warranty and very welcoming, everything was a very smooth process and no pressure at all! If your buying a Lexus or a car in general, don't look any further, go to Lexus of London! More

Impressive service Had my car for its regular maintenance yesterday. Everything was done smoothly and promptly. Henry was helpful and patient. My car was sparkly and ran Had my car for its regular maintenance yesterday. Everything was done smoothly and promptly. Henry was helpful and patient. My car was sparkly and ran smoothly on road. My appreciation for his great work! More

Picked up a Pre-owned Civic I was looking for a pre-owned Honda civic 2017 EX for about three weeks and came across one lying at Lexus of London. I got in touch with Stephanie wh I was looking for a pre-owned Honda civic 2017 EX for about three weeks and came across one lying at Lexus of London. I got in touch with Stephanie who handles the internet sales and expressed my interest in viewing the car. Since the car photos were not yet put up on the site, Stephanie went the extra mile and made sure some photos were clicked and sent to me so i can view the car before coming all the way from Toronto to London. the day before meeting with her initially she had reserved the car and also gave me the first right of refusal which was worth the drive. The conversations were very transparent and all details were discussed in length till we were satisfied. On the day of delivery, Stephanie made sure that the car was inside the showroom and not outside and also made sure that we took our time in satisfying everything before leaving although we reached pretty late. She made sure all the work we had told her we would like to have done before taking delivery was completed well beyond our satisfaction. I really appreciate Stephanie dedication towards us and also the way the whole matter was handled. More

Excellent experience A professional and responsible dealer. He always know what I need and do everything very promptly. He try his best to help me get my new car as soon a A professional and responsible dealer. He always know what I need and do everything very promptly. He try his best to help me get my new car as soon as possible. More