Lexus of London

Great fast service Took my car in because the tire lock was no longer working. I had managed to get one summer tire on before it got stripped so had 3 snow tires still o Took my car in because the tire lock was no longer working. I had managed to get one summer tire on before it got stripped so had 3 snow tires still on. Also needed some repairs done that had been identified. I was in and out in 2 hours and they replaced my lock bolts with regular bolts as then I didn't need to purchase a new lock. I was fine with that. . Thanks Henry and your team. More

Great communication and experience Lexus of London is a great dealership. They were very helpful in my purchase of a used vehicle. It was actually an Audi (that was taken in on trade-in Lexus of London is a great dealership. They were very helpful in my purchase of a used vehicle. It was actually an Audi (that was taken in on trade-in). Even though it was not a Lexus product, they were still very thorough with ensuring the vehicle was in top-notch shape. The team is very kind and attentive to any questions or concerns you have. Thank you Sue, Stephanie, Kylie, and Jordan. More

New to London Had just moved to London, went to Lexus of London for service on my current Lexus. Mentioned that I might be interested in getting a different smaller Had just moved to London, went to Lexus of London for service on my current Lexus. Mentioned that I might be interested in getting a different smaller SUV. Met Rick Watson, and he assessed my current vehicle, and gave me some ideas on smaller vehicles and leasing options. While I was in Florida this winter, I continued to keep in touch with Rick about possibilities. When I heard about UX model thought it might be a good vehicle. I never felt pressure to make a decision in any way, just gentle, and knowledgeable guidance. I got back April 22, and within about 10 days I had my beautiful new UX 250Hybrid SUV. The way I was treated overall was amazing. Thanks!! More

Patient and good price Pick us up at home to the car store and help us pick out the car we like and give us a nice price. very friendly!!! Pick us up at home to the car store and help us pick out the car we like and give us a nice price. very friendly!!! More

Nice price good service Sales are very patient, taking into account our economic situation and giving the right price. The feeling of driving the car was very good. On the sp Sales are very patient, taking into account our economic situation and giving the right price. The feeling of driving the car was very good. On the spot, we decided on the car we valued. More

Awesome service orientation Everyone in the dealership is service-oriented, and this obviously comes from senior management and the values of the organization as a whole. We wer Everyone in the dealership is service-oriented, and this obviously comes from senior management and the values of the organization as a whole. We were able to negotiate a good deal for our trade and get a fair price for our new vehicle. Dealing with the finance people was pleasant and the delivery specialist was first rate. We already owned a Lexus so we knew the quality of the dealership. More

very good . I will come again next time. Gao can speak both English and mandarin that is very helpful for me. thank you so much. . I will come again next time. Gao can speak both English and mandarin that is very helpful for me. thank you so much. More

Excellent service Always provide useful information for my service, lend me a car to drive during the service, no complaints whatsoever , I always go to Henry for my s Always provide useful information for my service, lend me a car to drive during the service, no complaints whatsoever , I always go to Henry for my service. He is good attitude with all customers not just me . More

Legendary experience I really enjoy the last experience with Larry! I won’t say the service he providing is excellent, because, it’s legendary service! He listens so caref I really enjoy the last experience with Larry! I won’t say the service he providing is excellent, because, it’s legendary service! He listens so carefully to the customer, presents the function of the vehicle and even beyond the customer’s need! Really appreciated his help! More

Tom made the whole experience so fun and exciting everyone at the dealership was great, but Tom went above and beyond to make this experience special and fun. absolutely incredible customer service. W everyone at the dealership was great, but Tom went above and beyond to make this experience special and fun. absolutely incredible customer service. When my Lexus was ready for pickup, Kevin took the time to show me all the features and seemed genuinely excited to do so. Overall a great buying experience. Lauren was great as well and really quick getting everything set up for us to make sure I could pick it up as quickly as possible. More