Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
4,306 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,306 reviews
April 27, 2019
Great Experience All employees I dealt with were friendly, kind, courteous, and knowledgeable. Natalie was always considerate of my time and always available to answer All employees I dealt with were friendly, kind, courteous, and knowledgeable. Natalie was always considerate of my time and always available to answer my questions. More
by Happy Customer
Employees Worked With
Jordan, Allan Calvert, Natalie Marsh, Lauren Rossini
April 27, 2019
Excellent Larry gave me a good experience, and I enjoyed his great service. He is very professional and help me to compare different vehicles. He is very friend Larry gave me a good experience, and I enjoyed his great service. He is very professional and help me to compare different vehicles. He is very friendly. More
by Jinhui
April 27, 2019
Natalie Marsh, Product Specialist, 5 STAR plus professional Natalie Marsh, Product Specialist at Lexus of London is the most professional, knowledgeable person we have ever dealt with when purchasing a new vehi Natalie Marsh, Product Specialist at Lexus of London is the most professional, knowledgeable person we have ever dealt with when purchasing a new vehicle. Her attention to our needs, understanding of our situation and exceptional customer care was off the charts, AMAZING! Thank you again Natalie, for making the purchase of our 450H such a fabulous experience. We will definitely recommend you to all our family and friends. More
by Kate & Larry
Employees Worked With
Natalie Marsh
April 27, 2019
Highly recommend I would definitely give 5 stars to Larry. He is professional and friendly. An enjoyable and pleasant experience. I would recommend this dealership if I would definitely give 5 stars to Larry. He is professional and friendly. An enjoyable and pleasant experience. I would recommend this dealership if you are looking for a car. More
by slyu
Employees Worked With
April 27, 2019
Professional sales, best experience This Lexus purchase was our best car purchase experience among many we had. Larry Liang helped us in a professional way and saved us quite amount of t This Lexus purchase was our best car purchase experience among many we had. Larry Liang helped us in a professional way and saved us quite amount of time in decision making and price negotiation. We appreciate the whole processes we have gone through till delivery and would like to say THANK YOU to Lexus London. More
by Anke
April 26, 2019
Larry is very good Larry is a very friendly guy. I really enjoy to talk with him. It’s a very good experience to do the business with him. Larry is a very friendly guy. I really enjoy to talk with him. It’s a very good experience to do the business with him. More
by Jeremy
Employees Worked With
April 26, 2019
Great experience! Larry is a great sales advisor, friendly and professional. He helped us a lot to get our favourite Lexus one. Very great experience here. Awesome! Larry is a great sales advisor, friendly and professional. He helped us a lot to get our favourite Lexus one. Very great experience here. Awesome! More
by Sylvia
Employees Worked With
April 26, 2019
Two thumbs up! - Rick is extremely professional, prompt and courteous - Accommodating (they delivered the vehicle to our doorstep in 2x days flat!) - Kylie helped - Rick is extremely professional, prompt and courteous - Accommodating (they delivered the vehicle to our doorstep in 2x days flat!) - Kylie helped customize and arrange the financing & ownership as per our requirements - and Fair pricing Above were our “why’s” we picked Lexus of London for our IS purchase and Thank you again to Rick & team for supporting us through the purchase. More
by AnkurK
April 26, 2019
Nice Experience It was an efficient and comfortable experience in Lexus. Larry helped me patiently with every single question, and gave several advises and choices un It was an efficient and comfortable experience in Lexus. Larry helped me patiently with every single question, and gave several advises and choices under my requests. More
by Yvette
April 26, 2019
amazing Great service. This guy knows how to treat a customer, not just the guy who is going to pay but also his family and friends. He’s patient, professiona Great service. This guy knows how to treat a customer, not just the guy who is going to pay but also his family and friends. He’s patient, professional, always on time and responds to my questions fast, I never got those feelings like something is sneaky going on, more like chatting with a friend, thumb up! More
by Happylexusdude
Employees Worked With
