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Lexus of London

London, ON

4.9
3,811 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 3,811 reviews

November 28, 2017

Awesome We had superb service from everyone we dealt with. Everyone was very thorough very friendly Did not feel rushed and refreshments were offered . O More

by 1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren, Allan Calvert, Lyndsi Irwin
Jan 19, 2018 -

Lexus of London responded

Hi there, Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments.

November 28, 2017

A wonderful experience! My wife and I recently purchased a car from Lexus of London. I have purchased a few new cars in my life and this experience was so good, I felt the n More

by Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2018 -

Lexus of London responded

Hi Dan, thank you for taking the time to write us a review. Feedback from customers like yourself is important to Lexus of London as it lets us know how we are performing, and we are glad to hear about your experience. If there is anything else we can assist you with, please don't hesitate to get in touch.

November 24, 2017

Very satisfied Sue was extremely patient and understanding of all our needs and concerns with this purchase she did everything in her power to make this an enjoyable More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Pinelli
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren
Jan 19, 2018 -

Lexus of London responded

Hi robert, thank you for leaving us a review. Lexus of London relies on feedback from customers like yourself to understand how we are performing and we appreciate you taking the time to let us know about your experience. We hope to see you back at our dealership again for future service appointments.

November 20, 2017

Efficient and friendly service I have purchased a vehicle from Lexus of London on two occasions and have been very satisfied with the process each time. For my latest purchase I de More

by Denis Williamson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kylie Ellis
Jan 19, 2018 -

Lexus of London responded

Hi Dennish, thank you for taking the time to write us a review. Feedback from customers like yourself is important to Lexus of London as it lets us know how we are performing, and we are glad to hear about your experience. If there is anything else we can assist you with, please don't hesitate to get in touch.

November 17, 2017

New lease Sue Vincent once again helped me lease my new vehicle. She is very efficient and I highly recommend her. Everyone at Lexus LONDON is always willing to More

by moben19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2018 -

Lexus of London responded

Hi Moben, Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments.

November 09, 2017

Great experience puurchasing our first Lexus Lexus of London makes you feel like a part of the family. They take the time to go over everything with you. Rick went above and beyond what any sal More

by roversd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kylie Ellis
Jan 19, 2018 -

Lexus of London responded

Hi Rover, thank you for leaving us a review. Lexus of London relies on feedback from customers like yourself to understand how we are performing and we appreciate you taking the time to let us know about your experience. We hope to see you back at our dealership again for future service appointments.

November 08, 2017

Excellent service I truly appreciated how Rick did not pressure me into buying anything from the start and was VERY helpful in the whole process of purchasing a car for More

by Iceland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Denne , Kylie Ellis
Jan 19, 2018 -

Lexus of London responded

Hi there, thank you for taking the time to write us a review. Feedback from customers like yourself is important to Lexus of London as it lets us know how we are performing, and we are glad to hear about your experience. If there is anything else we can assist you with, please don't hesitate to get in touch.

November 03, 2017

Car purchase Jack and Helen were very helpful in my purchase process. They went beyond the standard and ensured my excitement about my first car. As an experienced More

by Sharonwang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Helen
Jan 19, 2018 -

Lexus of London responded

Hi Sharon, thank you for taking the time to write us a review. Feedback from customers like yourself is important to Lexus of London as it lets us know how we are performing, and we are glad to hear about your experience. If there is anything else we can assist you with, please don't hesitate to get in touch.

November 03, 2017

Excellent service! Everyone is so pleasant and caring. Efficient service. My SUV is 10 years old, thanks to that service! I have worked with all of the Service Team - th More

by Lash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Gao
Jan 19, 2018 -

Lexus of London responded

Hi Lash, thank you for leaving us a review. Lexus of London relies on feedback from customers like yourself to understand how we are performing and we appreciate you taking the time to let us know about your experience. We hope to see you back at our dealership again for future service appointments.

November 03, 2017

awesome Took my car for service, THey kept me informed all the time and now I don't have to worry something may go wrong. I know everytime I bring my car in More

by Cindy Ashley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Gao
Jan 19, 2018 -

Lexus of London responded

Hi Cindy, Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments.

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