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Lexus of London
London, ON
4,306 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,306 reviews
June 06, 2019
Super nice and know what they are doing Dealer did almost everything I asked for buying a car form lexus of London was definitely a nice experienc wasnt pushy and made you feel very welcome Dealer did almost everything I asked for buying a car form lexus of London was definitely a nice experienc wasnt pushy and made you feel very welcome also More
by Cardude1
June 06, 2019
Good experience Don’t hesitate to do business with Larry, he’s a very approachable, particularly helpful person, especially he helped me got a really good deal. Don’t hesitate to do business with Larry, he’s a very approachable, particularly helpful person, especially he helped me got a really good deal. More
by Anson
June 05, 2019
What a special place, nailed what all dealers strive for! All in all great people, friendly, genuine, accommodating and knowledgeable. Al Calvert is awesome at making you feel at home, and the team around h All in all great people, friendly, genuine, accommodating and knowledgeable. Al Calvert is awesome at making you feel at home, and the team around him 2 nd to none. I have done the dance with BMW, Volvo, Infiniti. First time with Lexus, and am thrilled with process from start to finish. Other car dealers not even close to the Lexus of London dealership. Not a lot impresses me, but these folks are wonderful. Loved meeting and the help Natalie and Lauren brought with them! Kevin McGuffin More
by Kevin McGuffin
Employees Worked With
Allan Calvert, Natalie Marsh, Lauren Rossini
June 03, 2019
a excellent new car larry help me find a car which is a grey car. and i think i will by that one. larry is a friendly and kind people. larry help me find a car which is a grey car. and i think i will by that one. larry is a friendly and kind people. More
by grace
Employees Worked With
June 01, 2019
Thanks Lexus Thank you to the staff at Lexus. I had the pleasure of working with Sales Agent Rick Watson in the purchase of my vehicle - honest, upfront & friendly Thank you to the staff at Lexus. I had the pleasure of working with Sales Agent Rick Watson in the purchase of my vehicle - honest, upfront & friendly - you made this purchase a breeze! Thanks Rick Cheers Lexus More
by Lee
Employees Worked With
May 31, 2019
Car shopping made easy In searching for a a second family car, we just want to take the time to thank Rick Watson for all his help. We wanted something functional, & comfort In searching for a a second family car, we just want to take the time to thank Rick Watson for all his help. We wanted something functional, & comfortable & found exactly what we needed! Thanks Lexus More
by Ken
Employees Worked With
May 31, 2019
Great service Excellent services. Good experience to lease a brand new vehicle. Also, being patient while waiting for picking up the vehicle 🚗 .Great test drive p Excellent services. Good experience to lease a brand new vehicle. Also, being patient while waiting for picking up the vehicle 🚗 .Great test drive provided. Thank you More
by Alien
May 31, 2019
Car Maintenance The service called Henry GAO is the best service that I ever met. He is very friendly and he is very patient to the customers. He also very responsibl The service called Henry GAO is the best service that I ever met. He is very friendly and he is very patient to the customers. He also very responsible for the service. More
by RitaT
Employees Worked With
Henry Gao
May 31, 2019
perfect customer service all the time i bought my car wih the greatest help by Jack and had all my lexus car service done by Henry along these three years. I feel 100% trust and help from i bought my car wih the greatest help by Jack and had all my lexus car service done by Henry along these three years. I feel 100% trust and help from Henry and always reach to him whenever i need help. i recommand and refered all my friends to Lexus London for their interest. The customer service is the Top 1 in London area. I highly recommand Henry and Jack if any of you need help for buying a new car or need your service done! More
by wzy619
Employees Worked With
Jack Ji, Henry Gao
May 31, 2019
Very good experience Very efficient service and fair price. The employees are always patient and in good mood. Besides,the food, snacks, coffee and chocolate are always fr Very efficient service and fair price. The employees are always patient and in good mood. Besides,the food, snacks, coffee and chocolate are always free there to enjoy. Really good experience there. More
by Ji
Employees Worked With
Jack Ji, Henry Gao
