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Lexus of London
London, ON
3,810 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,810 reviews
December 24, 2017
Exceptional Service Dealing with Lexus of London is a consistently great experience. The Service Department are always very knowledgeable and friendly. I enjoy the experi Dealing with Lexus of London is a consistently great experience. The Service Department are always very knowledgeable and friendly. I enjoy the experience of dealing with the friendly, knowledgeable people in service at Lexus of London. More
by Karen
Employees Worked With
Drew Paille
December 23, 2017
Great experience Sue Vincent was very professional, answered all our questions, recognized us the second time we came in and went above and beyond our expectations. Su Sue Vincent was very professional, answered all our questions, recognized us the second time we came in and went above and beyond our expectations. Sue explained the mission statement of Lexus of London and made us feel very comfortable about calling if we had any concerns, such as if we couldn't figure out the garage door openers, to just call and someone would come out and help. Very pleased with her service and would recommend to others. More
by Rosco
December 23, 2017
Scheduled Maintenance I have been a Lexus client for nearly four years. During this time I have benifited from the excellent service and advice from those in the service d I have been a Lexus client for nearly four years. During this time I have benifited from the excellent service and advice from those in the service department.....Henry Gao for this particular appointment and Karen Campbell for previous visits. They have been prompt, attentive and answered all my questions about my Lexus vehicle. I would highly recommend this dealership to prospective buyers. Also in sales my best recommendation for Stephanie Shearsby. More
by Lexusfan
December 22, 2017
Went out of her way to make it happen We were looking to update our RX350 with the same only a few years newer. Being from out of town Sue was very accommodating so we didnt have to make We were looking to update our RX350 with the same only a few years newer. Being from out of town Sue was very accommodating so we didnt have to make extra trips to dealership. Although it was a used Lexus we were buying She made us feel like we had bought a new one. Great experience and would recommend to others. More
by Alex & Denise Gibson
Employees Worked With
December 22, 2017
First service appointment Great service- from start to finish all very clear and was able to fit in some other work not discussed prior to service appointment -awesome-did ever Great service- from start to finish all very clear and was able to fit in some other work not discussed prior to service appointment -awesome-did everything and more...also nice to have my salesperson say hello- other places act like they have never seen you after the sale....the bar has been raised More
by BW
December 22, 2017
Used RX350 purchase Both my wife and I were extremely satisfied with our vehicle and purchase experience at Lexus of London. "Jack" was very knowledgeable about the vehic Both my wife and I were extremely satisfied with our vehicle and purchase experience at Lexus of London. "Jack" was very knowledgeable about the vehicle and its' options. He was aware of our expectations and he exceeded them at delivery. Al was also very gracious and we look forward to extending our relationship with Lexus of London through their service department. More
by Rick McKinnon
December 22, 2017
Service above expectations Drew Paille went above and beyond expectations to make our service visit amazing. I would highly recommend Lexus of London and will deal with Drew exc Drew Paille went above and beyond expectations to make our service visit amazing. I would highly recommend Lexus of London and will deal with Drew exclusively in the future. More
by Rick Jenner
Employees Worked With
Tom Hiscott, Drew Paille
December 20, 2017
Excellent greeting and complete great service. 2017 SUV Jack and management ( Allen ) treated me like a KING. I thought I was the PM of Canada. Was shown everything and answered my question 2017 SUV Jack and management ( Allen ) treated me like a KING. I thought I was the PM of Canada. Was shown everything and answered my questions. Would no doubt deal with these two again and would recommend people I know to do the same. Allen Calvert went up and beyond his role to me and made me feel like a person who was special through out the process. I'm old school kind of guy and was very impressed. No where else I'm going to shop again. Lexus of London is my new home for vehicles from NOW on. More
by Gary H
December 16, 2017
snow tires Went in for something small, but still treated as if it was something major. Can't say enough about this dealership. Karen is the best. Went in for something small, but still treated as if it was something major. Can't say enough about this dealership. Karen is the best. More
by Janis Hassan
Employees Worked With
December 15, 2017
New suv Stephanie has helped me buy two SUV. She goes above and beyond to make sure you're happy. Thanks again for your service, love Lexus. Stephanie has helped me buy two SUV. She goes above and beyond to make sure you're happy. Thanks again for your service, love Lexus. More
by Slymom
Employees Worked With
