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Lexus of London
London, ON
4,186 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,186 reviews
May 23, 2019
Excellent service again and again! Rick Watson is excellent at his job. He is friendly, professional and goes the extra mile to try and accommodate his clients. I would definitely rec Rick Watson is excellent at his job. He is friendly, professional and goes the extra mile to try and accommodate his clients. I would definitely recommend Rick and Lexus of London. More
by JStone
Employees Worked With
May 23, 2019
Excellent Service Experience I would rate my experience(s) with Lexus of London at 10 stars if I could, but only five stars are available. I can't say enough about the quality of I would rate my experience(s) with Lexus of London at 10 stars if I could, but only five stars are available. I can't say enough about the quality of service I recieve every time I visit! I own a GS430 which is, of course, well past its warrantee. Like many people, I once believed that dealership service and factory parts were overpriced. I learned the hard way that original parts installed by skilled, technicians with the proper tools are well worth the price. In fact they save money in the long run. I am a former "shade tree" mechanic who is no longer able or willing to work on my car. It is simply beyond my knowledge or experience. In fact I know just enough to be dangeous. Yet Henry, most often my service advisor, listens patiently as I describe my cars symptoms and never tells me I'm wrong with my conclusions. Instead, working with Andy (who I have come to think of as my personal parts guy) and mechanics they mange to figure out what the problem is and how to make it right. Each time I visit I think "These guys know what they're talking about". The entire experience is a warm and pleasant one, from the Concierge and the most sophiticated coffee maker I've ever seen to staff that have nothing to with servicing my car is outstanding. The most important thing I've learned though is that it's better and cheaper to have the work done right the first time. More
by RapidRonnie#1
May 22, 2019
excellent dealership friendly, knowledgeable, courteous and thoughtful staff made leasing a new car a positive experience. only issue was the length of time needed for ne friendly, knowledgeable, courteous and thoughtful staff made leasing a new car a positive experience. only issue was the length of time needed for new car to arrive. More
by Raymond Yee
Employees Worked With
Allan Calvert, Jack Ji, Lauren Rossini
May 22, 2019
Very nice Thanks for Larry Liang's service and help. The car purchase experience is very good.I highly recommend it to my friends. It has the best cars and the Thanks for Larry Liang's service and help. The car purchase experience is very good.I highly recommend it to my friends. It has the best cars and the best service.........! More
by Kevin
May 22, 2019
Good service Good service. Larry came and picked us up from home to the dealership, making the trip easier for us. Larry is a very experienced and confident sales. Good service. Larry came and picked us up from home to the dealership, making the trip easier for us. Larry is a very experienced and confident sales. More
by Amber
Employees Worked With
May 16, 2019
Nice guy Always willing to show you different cars and let you drive to see if the car suits you! Definitely kind and enthusiastic about his job Always willing to show you different cars and let you drive to see if the car suits you! Definitely kind and enthusiastic about his job More
by Stacy
May 16, 2019
Truly outstanding! Service was fabulous. Everyone I communicated with, Sue Vincent, Lauren Rossini & Kevin, were friendly and knowledgeable. It was an excellent experie Service was fabulous. Everyone I communicated with, Sue Vincent, Lauren Rossini & Kevin, were friendly and knowledgeable. It was an excellent experience and I love my car!! I would recommend this dealership and brand to anyone ! More
by MPP67
Employees Worked With
Kevin, delivery specialist , Sue Vincent, Lauren Rossini
May 16, 2019
Very kind ly and have lots of patient. Make a good deal for me. Highly recommend! He take us to try all the car, very nice! ly and have lots of patient. Make a good deal for me. Highly recommend! He take us to try all the car, very nice! More
by Annie
Employees Worked With
Allen Zhang
May 16, 2019
Excellent An excellent sales. He is a patient sales, and he could introduce the car’s founction in a very comprehensive way. he is enthusiastic about his job! An excellent sales. He is a patient sales, and he could introduce the car’s founction in a very comprehensive way. he is enthusiastic about his job! More
by Jie123
Employees Worked With
Allen Zhang
May 15, 2019
Professional Dealer They provide excellent service and products,I would like to recommend this dealer to my friends. I am very satisfied with my RAV4,I might buy a new ca They provide excellent service and products,I would like to recommend this dealer to my friends. I am very satisfied with my RAV4,I might buy a new car from Toyota Town next year. More
by stonebloom
Employees Worked With
Allen Zhang
